Lobby Supervisor

This vacancy is eligible for a referral amount of ¥2,500.00 

Please note: The reward will be paid only after the referred candidate successfully completes their probation period. For Hong Kong SAR and Mainland China, view the Cross-Operation Candidate Referral Policy by clicking here.

Working alongside a high profile and prestigious team, we are seeking The Lobby Supervisor to create a memorable guest experience.

•    World renowned hotel within China
•    High profile position within The Peninsula Hotels
•    Favourable remuneration package
 

Key accountabilities
 

•    Ensure accurate food and beverage service is provided to guests with attentiveness and professionalism. Understand guests' needs and communicate effectively with kitchen chefs and bartenders to ensure smooth service delivery.

•    Coordinate daily service operations, assign tasks and responsibilities to team members, and oversee departmental operations in the absence of the manager. Understand and accurately follow standard operating procedures while delivering exceptional guest service.

•    Respond promptly to urgent situations involving employees and guests. Report guest feedback, comments, and suggestions to the direct supervisor in a timely manner.

General requirements
 

•    Minimum three years of relevant experience in a five-star hotel in a similar position.

•    Strong English communication and guest service skills.

•    Strong service mindset, sense of responsibility, and excellent organizational and coordination abilities.

We would be delighted to receive your CV and will liaise directly with suitable applicants.

The Peninsula Beijing​ 

Perfectly located in the heart of China’s capital, just steps away from the Forbidden City and Wangfujing Street, The Peninsula Beijing is a landmark of timeless Chinese artistry and international luxury. Beautifully renovated, the hotel offers all-suite accommodations that blend traditional Chinese craftsmanship with contemporary elegance.