Mauser Packaging Solutions

Global industrial packaging and lifecycle services.

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeAnniston, AL, USANo salary listedIn-person

About the Job

Requirements

An associate or bachelor's degree is preferred but not required.
Manufacturing experience is strongly preferred.
One to three years of customer service experience is required.
Basic to above-average computer skills, including Excel and Microsoft Office Suite, are required.
Customer relationship management experience is preferred.
Basic quantitative skills are required.
Ability to work with all areas of the business, including plant and sales personnel, is required.
Professional verbal and written communication skills are required.
Customer service advocacy and problem-solving skills are required.

Responsibilities

Establish relationships with customers by communicating with them and resolving issues.
Enter and maintain orders for assigned accounts.
Review plant delivery schedules against requested dates, resolve conflicts, and track and communicate changes and potential service issues to customers.
Communicate order confirmations, changes, and cancellations to customers and internal team members.
Inform sales and operations of unresolved service issues and recommend corrective action for customer issues as necessary.
Review orders after shipment for billing accuracy and quantity-item errors.
Manage the issuing of credits, return authorizations, and pallet returns.
Review inventory usage on stocked items and identify and communicate items that have not tracked to plan.
Ensure customer complaints are resolved satisfactorily, obtaining supervisor guidance or approval when necessary.
Communicate with planners, sales representatives, the pricing team, and plant management as needed.
Prepare reports for plant management and customers, such as inventory and open-order reports, and track shipments associated with invoices.
Process plant claims, including deductions for shortages, quality issues, and miscellaneous items.
File customer paperwork, such as shipping documentation and customer orders, in a timely manner.

Desired Qualifications

Manufacturing experience is strongly preferred.
Customer relationship management experience is preferred.
An associate or bachelor's degree is preferred but not required.

Responsibilities:

Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.

Requirements:

Associate or bachelor’s degree preferred but not required
Manufacturing experience strongly preferred
1-3 years customer service experience required
Microsoft Office Suite – basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills

Mauser Packaging Solutions offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits.

Pay Range: Not Applicable

About the Company

Mauser Packaging Solutions

Global industrial packaging and lifecycle services.

Mauser Packaging Solutions provides industrial packaging products and services for industries such as food, beverage, personal care, pharmaceuticals, chemicals, and paints. Its offerings include IBCs, drums, cans, tight head containers, jerrycans, pails, bottles, reconditioned packaging, specialty containers and recycled materials. It covers the full lifecycle from production to reconditioning and recycling, with services like fleet management and empty-packaging collection supported by a global network of 180 facilities. Its approach combines a broad product line with end-to-end lifecycle services at scale, focused on reliable, efficient packaging and lower environmental impact.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Oak Brook, IL
Founded: 2003

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