RMA Quality Analyst

Job Description

Are you passionate about electronics, embedded systems, and solving real customer problems? As an RMA Quality Analyst in Horw, you will join our Quality Management organization and support the analysis of customer returns, help identify root causes, and contribute to improving our products and customer experience.

What you’ll do

We are looking for a proactive RMA Quality Analyst to support our RMA activities in Horw. You will analyze Toradex products reported as faulty by customers, starting remotely whenever possible and continuing in-house when products are returned. The role combines hands-on electronics troubleshooting with basic embedded software checks and close collaboration with R&D, Operations, Technical Support, and Logistics/Warehouse, with guidance from experienced team members where needed.

• Investigate customer-reported failures by using electronic hardware measurements, lab tools such as multimeters and oscilloscopes, Linux-based setups, and basic embedded software checks such as flashing, functional tests, and debugging to reproduce issues and help identify root causes.

• Communicate with customers in English and German to understand issues, support remote analysis, explain findings clearly, and align next steps with the responsible teams.

• Support investigations, follow-up actions, and the outcome of RMA cases together with R&D, Operations, Technical Support, Logistics/Warehouse, and other global entities, including repair, rework, replacement, return shipment, credit, or scrapping.

• Contribute to improving RMA processes in coordination with other global entities to support consistent and efficient ways of working.

• Improve RMA case documentation, maintain clear case records, and support statistics, reporting, and trend analysis, including 4D or 8D reports when required.

• Support daily Quality Management and RMA activities and help identify recurring issues for product and process improvements.

• 80–100% employment.

What you bring

• Technical education in electronics, electrical engineering, embedded systems, or a comparable field, or equivalent hands-on experience.

• Good electronics background and practical experience troubleshooting hardware at component, board, or system level.

• Confident use of measurement and repair tools, including oscilloscopes, multimeters, power supplies, soldering equipment, and schematics/layout viewers.

• Basic understanding of embedded software and Linux, with willingness to grow further in software debugging.

• Structured problem-solving skills and interest in root cause analysis, corrective actions, and quality improvement.

• Customer-oriented communication skills, with the ability to explain technical topics clearly and ask the right follow-up questions.

• English and German at B2 level or higher, written and spoken.

• Reliable and well-organized working style, with the ability to keep ownership of assigned cases and coordinate with other teams.

• Additional languages are a plus.

Why you’ll love Toradex

• A great company culture, including flat hierarchies, an open-door policy, and a focus on joint responsibility and mutual trust and support

• Working with a skilled, high-achieving, experienced, fun, international and growing team—with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the company

• Annual team-building events, quarterly and monthly get-togethers, and more

• Welcoming office space with friendly team members and free snacks (fresh fruits, coffee, and more!)