Customer Success

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Manchester

Entry-Level / Early Career

Looking to build a career in Customer Success within a growing software business?

At IRIS Software Group, we’re looking for enthusiastic, customer-focused people to join our teams in Manchester. Opportunities could sit across our HCM, Accountancy (ACC) or Education (EDU) products, supporting customers at different stages of their journey with IRIS.

Depending on the team, you could be helping customers get the most from their software, supporting adoption and engagement, building strong relationships or managing the renewal of their IRIS products and services.

You don’t need previous Customer Success or software experience. We’re looking for people who already have experience speaking with customers over the phone, have great communication skills and are ready to develop their career within software.

What could you be doing?

Depending on the role, you could be:

• Building positive relationships with customers.

• Helping customers understand and get more value from their IRIS software.

• Supporting customers with product adoption, engagement and enablement.

• Managing customer renewals and helping to retain existing customers.

• Speaking with customers regularly over the phone, email and Microsoft Teams.

• Understanding customer needs and helping find the right solution.

• Taking ownership of customer questions and following them through to resolution.

• Working closely with Customer Success, Sales, Support and other teams across IRIS.

• Developing your knowledge of our products and customers.

What are we looking for?

We’re interested in people who:

• Have previous experience speaking with customers over the phone in a customer service, sales, support or similar environment.

• Are confident communicating with customers and comfortable having regular phone conversations.

• Can build rapport and positive customer relationships.

• Have strong written and verbal communication skills.

• Are organised and comfortable managing multiple priorities.

• Have a proactive, positive and solutions-focused approach.

• Are keen to learn and develop.

• Are comfortable working in a fast-paced environment.

• Have an interest in technology, software or customer experience

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.

Remote Working

Please be advised, permanent remote working, is only available to those living more than 25 miles (in a direct line) from their nearest IRIS office.

Ready to Apply?

Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.

What to expect from our hiring process

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

1. Application review — we assess your experience and potential

2. Initial call — a short conversation to learn about you and share more about the role

3. Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review

4. Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.