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Full-Time

Low Carbon Support Team Lead

Confirmed live in the last 24 hours

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides 100% renewable electricity solutions

Energy

Mid, Senior

Brighton, UK

Onsite position in Brighton, UK.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • To be able to effectively lead and inspire a team - this is key!
  • A relentless focus on doing what is best, and what is right for our customers
  • A no holds barred approach to delivering successful outcomes
  • An amazing communicator, liaising with many stakeholders and influencing them to be an active participant in find great outcomes
  • Coach and provide honest feedback to drive continuous improvement in your team
  • Strong attention to detail and accuracy
  • To be a team player and relationship builder, with the ability to build great working relationships with people across cultures and perspectives
  • To be positive and proactive, and energised by working in a fast-paced environment characterised by constant change
  • A high level of adaptability and agility to manage multiple projects at one time (we are growing quickly!)
  • You will be analytical, seeking out data and using this to inform your decisions
Responsibilities
  • Look after a team of Customer Service Support Specialists, leading by example and being committed to their growth both long term and in their operational day to day
  • Be a leader in our installation support service, responsible for spearheading how we deliver awesome service
  • Effectively coach your team and provide honest feedback to drive continuous improvement in your people
  • Work closely with a regional field team where you’ll act with a standalone business owner mentality towards delivering brilliance with your colleagues
  • You’ll be solution-focussed, solving challenges to making an install a reality and helping us identify ways to ensure our customer relationships are world-class
  • Share your knowledge with our customer support teams to enable them to have well-informed conversations with our customers
  • Be the ambassador, for a “we’ll do whatever it takes” attitude towards delivering an amazing service. Every. Single. Time!

Octopus Energy provides 100% renewable electricity sourced from solar, wind, and water, offering smart tariffs for smart meters, including intelligent electric vehicle charging and off-peak electricity options. The company is dedicated to advancing transformative technologies to drive renewable energy adoption and reduce global dependence on fossil fuels.

Company Stage

Private

Total Funding

$2.5B

Headquarters

London, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

16%

1 year growth

-2%

2 year growth

40%
Simplify Jobs

Simplify's Take

What believers are saying

  • Octopus Energy's rapid growth and valuation increase to $9 billion reflect strong investor confidence and market leadership.
  • The company's initiatives in green technology and renewable energy investments offer employees the chance to work on cutting-edge, impactful projects.
  • Partnerships with global entities like Energisa and Tech Nation provide opportunities for international collaboration and knowledge exchange.

What critics are saying

  • The energy sector's volatility, as seen with the Bulb Energy acquisition, could pose financial risks despite current successes.
  • Rapid expansion and numerous partnerships may strain resources and operational capacity, potentially impacting service quality.

What makes Octopus Energy unique

  • Octopus Energy leverages its proprietary Kraken technology platform to optimize energy usage and integrate renewable assets, setting it apart from traditional energy providers.
  • The company's focus on innovative green solutions, such as the 'Zero Bills' homes and electric aircraft charging, demonstrates a commitment to sustainability that few competitors match.
  • Strategic partnerships and acquisitions, like the takeover of Bulb Energy and collaboration with Energisa, expand Octopus Energy's global footprint and influence.