Human Resources Generalist

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

What you will have an opportunity to do:

We are looking for a highly engaging, compassionate, customer focused individual to join our Human Resources team as a Human Resources Generalist. The successful candidate for this role is engaging, full of energy, compassionate, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Human Resources Generalist is responsible for supporting and executing key Human Resources processes including, but not limited to: talent acquisition, employee relations, training, benefits & payroll, compliance, and employee engagement programs. This role plays a critical part in enhancing the employee experience by ensuring consistent HR practices, adherence to company policies, and the promotion of a positive and productive work environment.

Your Role:

• Provide timely customer service to resort employees.
• Asist with day-to-day operations of the Human Resource Department functions and duties.
• Assist in the full-cycle recruitment process, including job postings, candidate sourcing, screening, interviewing, selection, pre-employment activities, hiring, and onboarding.
• Assist with diversity outreach and leading proactive recruiting and placement strategies.
• Create and distribute communication documents.
• Update postings and communication venues throughout the Resort.
• Support training compliance efforts by monitoring completion status, maintaining training records, and assisting with employee learning and development initiatives.
• Assist in the implementation and execution of Human Resources programs and initiatives in coordination with management.
• Assist in planning and rolling out employee initiatives, meetings, group discussions, events and celebrations.
• Process, in a timely manner, reports, invoices, bills and associated mail.
• Assist with departmental development initiatives.
• Keep current with employment law, human resources policies and training requirements as related to Federal and State laws

What are we looking for?

• Bachelor’s degree in business administration, Labor Relations, Human Resources Management, or a related field preferred; or a minimum of one (3) year of relevant Human Resources experience.
• Excellent verbal and written communication skills in both English and Spanish.
• Previous payroll experience preferred.
• Knowledge of local labor laws and employment regulations.
• Previous payroll experience preferred.
• Ability to handle employee relations matters with discretion, professionalism, and confidentiality.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong customer service orientation.
• Ability to establish and maintain effective working relationships with employees and management.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Ability to remain calm and effectively respond to emergency situations while maintaining professionalism.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.