Carilion Clinic

Non-profit health system delivering comprehensive care

Quality Improvement Facilitator

Medical, Clinical & VeterinaryPosted on Nov 12

Full-timeRoanoke, VA, USA$63.4k - $95.1kIn-person

About the Job

Requirements

A bachelor's degree in Nursing or a related field is required.
At least five years of clinical experience is required, although demonstrated experience leading quality improvement or patient safety initiatives in a complex healthcare environment may be considered instead.
One certification in healthcare quality, patient safety, or risk management (such as CPHQ, CPPS, or CPHRM) must be obtained within two years of hire.
Strong analytical, communication, and interpersonal skills are required.
Ability to apply quality improvement methodologies and data analysis tools is required.
Strong project management and organizational skills are required.
Ability to work independently and collaboratively in a fast-paced environment is required.
Proficiency with Microsoft Office and data analysis tools is required.

Responsibilities

Lead and facilitate quality improvement and patient safety initiatives across clinical departments.
Collaborate with interdisciplinary teams to design, implement, and evaluate performance improvement strategies.
Monitor and analyze clinical data to identify trends, risks, and opportunities for improvement.
Develop and maintain quality and performance improvement reports and dashboards.
Support regulatory compliance activities, including accreditation, licensure, and audit readiness.
Facilitate root cause analyses, failure mode and effects analyses, and other improvement methodologies.
Serve as a subject matter expert and resource for quality improvement, patient safety, and risk management.
Provide staff education and training on quality improvement principles, patient safety practices, and regulatory requirements.
Support performance improvement committees and interdisciplinary team meetings.
Partner with leadership to develop and implement action plans to improve patient outcomes and operational performance.
Conduct workflow observations and collaborate with frontline teams to improve processes and communication.
Assist with preparing and submitting regulatory and quality reports.
Maintain policies, procedures, and supporting documentation related to quality improvement initiatives.
Apply project management principles to organize, coordinate, and complete multiple initiatives.
Use data to translate findings into actionable recommendations.
Support a culture of continuous improvement and promote patient safety across the organization.
Deliver customer service and support the organization's mission, vision, and values.

Desired Qualifications

Coding or clinical documentation improvement experience is strongly preferred.
Certification in healthcare quality, patient safety, or risk management, such as CPHQ, CPPS, or CPHRM, is preferred.

Employment Status:

Full time

Shift:

Day (United States of America)

Facility:

213 S Jefferson St - Roanoke

Requisition Number:

R163524 Quality Improvement Facilitator (Open)



How You’ll Help Transform Healthcare:

The Quality Improvement Facilitator leads and supports organizational initiatives to improve clinical quality, patient safety, and patient experience. Collaborates with interdisciplinary teams to design, implement, and evaluate performance improvement strategies, ensuring compliance with regulatory requirements and advancing a culture of safety across the organization.



The Quality Improvement Facilitator

Leads and facilitates quality improvement and patient safety initiatives across clinical departments.
Collaborates with interdisciplinary teams to design, implement, and evaluate performance improvement strategies.
Monitors and analyzes clinical data to identify trends, risks, and opportunities for improvement.
Develops and maintains quality and performance improvement reports and dashboards.
Supports regulatory compliance activities, including accreditation, licensure, and audit readiness.
Facilitates root cause analyses (RCA), failure mode and effects analyses (FMEA), and other improvement methodologies.
Serves as a subject matter expert and resource for quality improvement, patient safety, and risk management.
Provides education and training to staff on quality improvement principles, patient safety practices, and regulatory requirements.
Supports performance improvement committees and interdisciplinary team meetings.
Partners with leadership to develop and implement action plans to improve patient outcomes and operational performance.
Conducts workflow observations and collaborates with frontline teams to improve processes and communication.
Assists with preparation and submission of regulatory and quality reports.
Maintains policies, procedures, and supporting documentation related to quality improvement initiatives.
Applies project management principles to organize, coordinate, and complete multiple initiatives.
Utilizes data to translate findings into actionable recommendations.
Supports continuous improvement culture and promotes patient safety across the organization.
Consistently delivers high-quality customer service and supports organizational mission, vision, and values.

What We Require:

Education: Bachelor’s degree in Nursing or a related field required.

Experience: Minimum of 5 years of clinical experience or demonstrated experience leading quality improvement or patient safety initiatives in a complex healthcare environment may be considered. Coding/ CDI experience strongly preferred.

Licensure, Certification, and/or Registration: Certification in healthcare quality, patient safety, or risk management preferred (e.g., CPHQ, CPPS, or CPHRM). Must obtain one certification within 2 years of hire.

Life Support: None.

Other Minimum Qualifications: Strong analytical, communication, and interpersonal skills. Demonstrated ability to apply quality improvement methodologies and data analysis tools. Strong project management and organizational skills. Ability to work independently and collaboratively in a fast-paced environment. Proficiency with Microsoft Office and data analysis tools required.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

$63,377.60 - $95,076.80

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

DANA JOHNSON

Recruiter Email:

[email protected]

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Personify Health
Discounts on childcare
Continued education and training

About the Company

Carilion Clinic

Non-profit health system delivering comprehensive care

Carilion Clinic is a non-profit health care system in Virginia that serves about one million people through a network of hospitals, outpatient specialty centers, and primary care practices. It delivers care via multi-specialty physician teams that collaborate to put the patient first, aiming to improve outcomes and quality of care while advancing medical education and research. Its approach centers on integrated care across a broad regional network, combined with ongoing teaching and clinical studies. This makes it different from many competitors by pairing patient-focused, outcome-driven care with a strong emphasis on education and research within a nonprofit framework. The company’s goal is to provide high-quality health care, improve patient outcomes, and advance medical knowledge through education and research.

Company size: 5,001-10,000
Company stage: Grant
Total funding: $310K
Headquarters: Roanoke, VA
Founded: 1976

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