Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Medical experience is required.
Bilingual Spanish and English communication is required.
Knowledge of medical terminology or the aptitude to learn it is required.
Responsibilities
Ensure all appointments are scheduled appropriately with the correct provider, time, and location.
Answer general patient questions about account balances, driving directions, and fax numbers for sending patient information.
Obtain correct and up-to-date patient information at scheduling and confirm it during registration.
Collect all co-payments and outstanding balances at registration.
Facilitate calls to the appropriate venue.
Verify insurance eligibility and confirm that required procedure authorizations have been obtained.
Scrub and prepare assigned charts on scheduled days.
Check that registration information is updated every three months.
Check that patients' medical histories are updated at least once every calendar year.
Check that insurance eligibility has been verified.
Check account balances and confirm whether they need to be collected.
Document in notes the information that needs to be collected during patient registration.
Prepare a packet and other pertinent information for new patients to complete upon arrival.
Maintain client relations and provide customer service to patients.
Assist the Office Manager and team in developing policies and plans to improve patient flow and minimize patient complaints.
Research issues necessary to resolve customer concerns without escalating for additional guidance.
Use critical thinking when interacting with others.
Use effective listening, verbal, and written communication when working with others.
Reconcile appointments at the end of each day and provide the reconciliation to the Billing Supervisor.
Document every account action in the notes section, including the action and next step toward resolution, and create a task with a due date for follow-up.
Follow up on accounts within 30 days when action was taken to ensure the issue was resolved.
Perform other duties as assigned or requested.
Description
Trinity Medical Management is a Comprehensive Spine and Orthopedics Care provider in Georgia, North Carolina, and Tennessee. We specialize in offering cutting-edge treatment with a conservative approach.
We are a team of friendly and ambitious professionals dedicated to providing exceptional care to our patients while enjoying working together.
We are growing and seeking an enthusiastic Part-time or PRN Medical Receptionist to join our Charlotte team. Our ideal candidate is experienced, patient-focused, detail-oriented, and works well in a collaborative team environment.
The Medical Receptionist serves as the first point of contact with each of our customers. This position includes greeting patients, checking in and out, and answering phones. It reports directly to the office manager of the assigned location.
Medical ReceptionistResponsibilities
Ensuring all appointments have been scheduled appropriately with the correct provider, time, and location.
Ability to answer general questions for patients, such as:
Account Balances (The back office determines the balance due and communicates via a note in the system for the Front office to collect).
Driving directions to locations.
Appropriate fax numbers for sending patient information.
Obtaining correct and up-to-date information on all patients at the time of scheduling and confirming information at the time of registration.
Ensure all co-payments and outstanding balances are collected at the time of registration.
Facilitate calls to the appropriate venue.
Verifying insurance for eligibility and confirming that the necessary authorization for procedures has been obtained.
Scrubbing/prepping all assigned charts on scheduled days.
Check to see if registration has been updated (should be updated every 3 months).
Check to see if your medical history has been updated (should be updated at least once every calendar year).
Make sure insurance eligibility has been verified.
Check for BALANCES and confirm if they need to be collected.
Communicate in notes the information that needs to be collected on patients at the time of registration.
If the patient is new, have a packet ready for them to complete when they arrive, with any other pertinent information.
Maintain good client relations and provide excellent customer service to our patients.
Assist the Office Manager and team in developing policies and plans that will improve the patient flow and minimize patient complaints.
Conduct the research necessary to resolve issues with customers without having to escalate for additional guidance.
Display critical thinking skills in interactions with others.
Utilize effective listening, verbal, and written communication skills when working with others.
Reconcile appointments at the end of each day and provide the Billing Supervisor with the reconciliation.
Document in the notes section of every account when any action is taken, indicating the action, and the next step to resolution, and create a task indicating the next step with a due date for follow-up.
Follow up on all accounts promptly (at least within 30 days) where action was taken to ensure the issue was resolved.
Other duties as assigned or requested.
Requirements
Candidates must meet the following requirements to be considered: