Full-Time

Senior Partner Support Engineer

Posted on 9/6/2024

Bill.com

Bill.com

1,001-5,000 employees

Financial platform for managing business operations

Fintech
Financial Services

Compensation Overview

$84.8k - $118.7kAnnually

+ Bonus + Stock Purchase Program

Senior, Expert

United States

Hybrid work environment with on-site and remote work days.

Category
Customer Success
Customer Success & Support
Required Skills
Agile
Sales
Communications
Requirements
  • Bachelor’s degree in Computer Science or Software Engineering or equivalent work experience
  • 5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment. This experience should include actively consulting with customers on critical and urgent issues and driving successful outcomes.
  • Experience with coding/debugging at least 2 languages such as Java, JavaScript (web platform and Node.js), Kotlin, Swift, C#, or Python
  • Experience with APIs, SSO, MDM, and web service protocol development
  • Experience with JSON, XML, and other information interchange formats and structures
  • Experience with REST API development
  • Strong troubleshooting, analytical and critical thinking skills with strong attention to detail and ability to represent them in writing to multiple audience levels.
  • Ability to balance multiple high pressure partner needs while focusing on resolving complex technical issues
  • Experience with managing high priority incidents under SLA time constraints
  • Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process
  • Capability to manage special projects and coordinate multiple teams across different companies to achieve those goals
  • Experience in creating, implementing and adhering to new processes and procedures in a technical organization
  • Ability to work cross-functionally and streamline teamwork between Engineering, Customer Success, Partner Managers, Product, and Sales
Responsibilities
  • Provide exceptional technical support to our embedded partners
  • Manage service requests and projects
  • Troubleshoot API and integration issues
  • Triage high priority incidents within SLA
  • Work directly with VIP integration partners via multiple communication modes (support queue, phone, meetings, scorecards, status pages, and in app)
  • Act as liaison between partners, end user support, and engineering teams
  • Participate in the team on-call rotation to provide incident coverage after-hours and weekends as needed, usually one week per month
  • Work closely with engineering to manage special projects and technical changes with partners
  • Support API developers building their own software integrations with our platform
  • Seek to improve client satisfaction by practicing, developing, and implementing Bill.com service standards

Bill.com provides a platform for businesses to manage their financial operations, including bill creation and payment, invoicing, expense management, and budget control. The platform automates tasks related to accounts payable and receivable, making financial processes more efficient and transparent. Unlike many competitors, Bill.com also offers access to credit lines, ranging from $500 to $5 million, along with its software services. The company aims to streamline financial management for small to medium-sized businesses and accounting firms, generating revenue through subscription fees and transaction fees for payments made on the platform.

Company Stage

IPO

Total Funding

$337.6M

Headquarters

San Jose, California

Founded

2006

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for integrated financial solutions among SMBs.
  • Recent investment by Pier Capital LLC indicates confidence in growth potential.
  • Addition of 1099 filing solution could attract more SMBs.

What critics are saying

  • Increased competition from emerging fintech startups.
  • Slow AI adoption may limit competitive advantage.
  • Upcoming FinCEN regulations could increase compliance costs.

What makes Bill.com unique

  • Bill.com offers a comprehensive platform for financial operations management.
  • The company provides access to credit lines up to $5 million.
  • Bill.com integrates AI and machine learning for enhanced financial operations.

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Benefits

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off

INACTIVE