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Full-Time

Senior Partner Support Engineer

Confirmed live in the last 24 hours

Bill.com

Bill.com

1,001-5,000 employees

Financial platform for managing business operations

Consulting
Enterprise Software
Fintech
Financial Services

Compensation Overview

$84.8k - $118.7kAnnually

+ Bonus + Stock Purchase Program

Senior, Expert

United States

Category
Customer Success
Customer Success & Support
Required Skills
Agile
Sales
Communications
Requirements
  • Bachelor’s degree in Computer Science or Software Engineering or equivalent work experience
  • 5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment. This experience should include actively consulting with customers on critical and urgent issues and driving successful outcomes.
  • Experience with coding/debugging at least 2 languages such as Java, JavaScript (web platform and Node.js), Kotlin, Swift, C#, or Python
  • Experience with APIs, SSO, MDM, and web service protocol development
  • Experience with JSON, XML, and other information interchange formats and structures
  • Experience with REST API development
  • Strong troubleshooting, analytical and critical thinking skills with strong attention to detail and ability to represent them in writing to multiple audience levels.
  • Ability to balance multiple high pressure partner needs while focusing on resolving complex technical issues
  • Experience with managing high priority incidents under SLA time constraints
  • Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process
  • Capability to manage special projects and coordinate multiple teams across different companies to achieve those goals
  • Experience in creating, implementing and adhering to new processes and procedures in a technical organization
  • Ability to work cross-functionally and streamline teamwork between Engineering, Customer Success, Partner Managers, Product, and Sales
Responsibilities
  • Provide exceptional technical support to our embedded partners
  • Manage service requests and projects
  • Troubleshoot API and integration issues
  • Triage high priority incidents within SLA
  • Work directly with VIP integration partners via multiple communication modes (support queue, phone, meetings, scorecards, status pages, and in app)
  • Act as liaison between partners, end user support, and engineering teams
  • Participate in the team on-call rotation to provide incident coverage after-hours and weekends as needed, usually one week per month
  • Work closely with engineering to manage special projects and technical changes with partners
  • Support API developers building their own software integrations with our platform
  • Seek to improve client satisfaction by practicing, developing, and implementing Bill.com service standards

Bill.com provides a platform for businesses to manage their financial operations, including bill creation and payment, invoicing, expense management, and budget control. The platform automates tasks related to accounts payable and receivable, making financial processes more efficient and transparent. Unlike many competitors, Bill.com also offers access to credit lines, ranging from $500 to $5 million, along with its software services. The goal of Bill.com is to streamline financial management for small to medium-sized businesses and accounting firms, helping them gain better control and visibility over their finances.

Company Stage

IPO

Total Funding

$2B

Headquarters

Palo Alto, California

Founded

2006

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-1%

2 year growth

8%
Simplify Jobs

Simplify's Take

What believers are saying

  • Bill.com's recent partnership with Regions Bank to power their digital payments solution highlights the company's growing influence and potential for further strategic collaborations.
  • The platform's ability to attract 10,000 new SMBs in the past year demonstrates strong market demand and growth potential.
  • Despite recent stock performance, Bill.com has shown consistent revenue growth, indicating a resilient business model and promising long-term prospects.

What critics are saying

  • The competitive fintech landscape, with players like Stripe and Plaid, poses a constant threat to Bill.com's market share.
  • The company's stock has seen significant declines, which could impact investor confidence and employee morale.

What makes Bill.com unique

  • Bill.com offers a comprehensive financial operations platform that integrates accounts payable, accounts receivable, expense management, and credit access, unlike competitors who may focus on only one or two of these areas.
  • The company's partnership with Cross River Bank to provide credit lines and corporate cards adds a unique value proposition that is not commonly found in other financial technology platforms.
  • Bill.com's automation capabilities for financial tasks provide significant efficiency gains, setting it apart from traditional manual processes and less automated competitors.

Benefits

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off