Infosec Customer Enablement Analyst @ LogicMonitor

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Santa Barbara, CA. Our team is located in the heart of downtown Santa Barbara. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let’s grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You’ll Do:

LM Envision, LogicMonitor’s leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the sixth year in a row!

As part of LogicMonitor’s quickly growing InfoSec team, you will be the face of our Security Field Enablement program, engaging with customers and prospects to build trust in our product and platform. You’ll create customer-facing materials that promote security and explore creative initiatives to strengthen customer confidence.

Here’s a closer look at this key role:

Partner with Sales and Customer Success teams to represent LogicMonitor’s security stance.
Communicate with customers and prospects to complete risk assessments, RFPs, provide security collateral, and offer consultations.
Manage and update the security knowledge base and LogicMonitor trust center.
Analyze internal data to identify high-risk customers and collaborate with Customer Success to promote security best practices.
Develop resources to enhance cybersecurity awareness for customers and customer-facing staff.
Contribute to security field enablement programs to improve customer trust and engagement.
Create business process documentation to formalize security activities.

What You’ll Need:

2+ years of experience in IT operations, software development, or information security.
Familiarity with security compliance standards/frameworks (NIST, ISO 27001, PCI DSS, GDPR/CCPA, etc.).
Basic understanding of Linux/Unix/Windows OS, applications, and networking.
Basic knowledge of IaaS/PaaS solutions (AWS, GCP, Azure).
Understanding of internet protocols (TCP/IP, HTTP, DNS, SMTP, etc.).

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Anticipated Application Close Date: 11/25/2024

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:

$69,615—$88,740 USD

Infosec Customer Enablement Analyst

LogicMonitor

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