Eataly

Global Italian food hall operator

Front End Lead

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeHouston, TX, USAIn-person

About the Job

Requirements

At least 1 year of experience as a supervisor in a retail setting.
Ability to handle money accurately and perform mathematical equations.
Intermediate computer skills, including e-mail and Microsoft Office.
Availability to work onsite with a flexible schedule often including weekends.
Ability to lift up to 50 pounds.
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.

Responsibilities

Serve as the liaison between staff and management to ensure the department is fully functional.
Delegate work to, motivate, train, and mentor Front End Cashiers to promote their development.
Handle monetary transactions and perform advanced cashiering duties.
Assist in supervising the Front-End team to ensure optimal performance and guest experience.
Approve voids, employee discounts, returns, and exchanges.
Process and settle daily cash and credit transactions for all departments.
Process and prepare shipment of daily cash deposits.
Document and communicate overages, shortages, sales data, and technical or price discrepancies to appropriate managers and departments.
Process and monitor currency orders to ensure cash is available for transactions.
Maintain an accurate safe count and perform daily operation and maintenance of a cash recycling machine.
Order and monitor inventory of supplies needed for the Front End.
Document, investigate, escalate, and resolve employee or guest incidents.
Coordinate catering sheets between multiple departments.
Handle online order fulfillment and delivery coordination using existing platforms.
Perform other duties as required or assigned.

Desired Qualifications

Experience leading a cashier team.

Job Description

The Front End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Retail Market Manager.

Handles monetary transactions and performs advanced cashiering duties
Assists in supervising the Front-End team to ensure optimal performance and guest experience
Approves voids, employee discounts, returns and exchanges
Processes and settles daily cash and credit transactions for all departments
Processes and prepares shipment of daily cash deposits
Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments
Processes and monitors currency orders to ensure that cash is always available for transactions
Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
Orders and monitors inventory of supplies needed for the Front End
Documents, investigates, escalates and resolves employee or guest incidents
Coordinates catering sheets between multiple departments
Handles online order fulfillment and delivery coordination using existing platforms
Performs other duties as required or assigned

Qualifications

1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred
Ability to handle money accurately and perform mathematical equations
Intermediate computer skills including e-mail and Microsoft Office
Bachelor’s Degree highly preferred

Job Requirements

Availability to work onsite with a flexible schedule often including weekends
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Compensation: $19 -$21 hourly

Additional Information

Benefits and Perks

Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

About the Company

Eataly

Global Italian food hall operator

Eataly operates as a global operator of large-format Italian food halls that combine a high-end grocery, restaurant counters, a bakery, and a cooking school within one venue. Customers eat, shop for the exact ingredients used in the restaurants, and learn how to prepare Italian dishes through La Scuola. Fresh items are often produced on-site with a philosophy of “we sell what we cook, and we cook what we sell,” linking production directly to retail and dining. The model relies on flagship stores and a franchise network to extend its reach, presenting thousands of Italian and local products and an extensive wine selection. Unlike standalone grocers or restaurants, Eataly creates an integrated marketplace experience focused on authentic Italian gastronomy and culinary education. Its goal is to be a destination that celebrates Italian food culture by offering dining, shopping, and learning in a single location worldwide.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $199M
Headquarters: Monticello d'Alba, Italy
Founded: 2004

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