Scalable

Digital care platform scaling healthcare delivery

Senior IT Support Engineer

System Administration +1Confirmed live in the last 24 hours

Full-timeSingaporeNo salary listed

About the Job

Requirements

Successfully completed studies in computer science or training in the field of IT, such as specialist information technology system integration or similar.
Experience in first- and second-level IT support.
A high sense of responsibility when handling sensitive data.
Strong service orientation and quality awareness.
A proactive, independent, and solution-oriented approach to work.
Fluency in English.

Responsibilities

Set up, configure, and maintain laptops, printers, conference room equipment, and other hardware.
Administer local infrastructure, including macOS, Windows, and Cisco infrastructure such as access points and routers.
Manage accounts and access rights, including Google Workspace and VPN access.
Further develop IT infrastructure and IT processes for a rapidly growing company and implement IT infrastructure projects.
Develop and establish a centralized identification and authentication platform.
Handle complex service requests for colleagues in the context of first- and second-level support.
Create technical documentation and reports.

Desired Qualifications

Experience with identity and access management solutions such as Okta, as well as endpoint management solutions such as VMware Workspace ONE.

Job Description

Setup, configuration and maintenance of laptops, printers, conference room equipment and other hardware
Administration of local infrastructure - MacOS, Windows, Cisco Infrastructure (Access Points, Routers)
Management of accounts and access rights (Google workspace, VPN access, etc.)
Further development of the IT infrastructure and IT processes for a rapidly growing company and implementation of IT infrastructure projects
Development and establishment of a centralized identification and authentication platform
Handling of complex service requests for your colleague in the context of 1st and 2nd level support 
Creation of technical documentation and reports

Please note that this is an onsite position in our Singapore Office.

Qualifications

Successfully completed studies in computer science or training in the field of IT (specialist information technology system integration or similar)
Experience in 1st and 2nd level IT support
High sense of responsibility in dealing with sensitive data
Strong service orientation and high quality awareness
Proactive, independent and solution-oriented way of working
Fluent in English
Experience with identity and access management solutions (e.g. Okta) as well as endpoint management solutions (e.g. VMWare Workspace One) is a plus

Additional Information

Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
Work from our centrally located offices in the heart of Munich, Berlin or Singapore, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
International relocation support is provided if required
Flexible vacation policy and the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme

About the Company

Scalable

Digital care platform scaling healthcare delivery

Scalable Care is a digital care platform that uses conversational AI and automation to help organizations deliver healthcare at a larger scale. The system automates routine interactions and workflows to boost the capacity of healthcare teams, create additional revenue streams, and improve patient outcomes. It works by integrating AI-driven chats and automated processes into care delivery, enabling tasks such as triage, scheduling, follow-ups, and other frontline duties to be handled more efficiently. What sets it apart from competitors is its explicit focus on scalable workforce enablement and revenue growth through AI-powered automation, rather than just offering a single tool or interface. The goal is to empower organizations to expand their healthcare capacity, increase earnings, and achieve better health results for patients.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: San Francisco, CA
Founded: 2019

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