Full-Time
Fire Alarm Service Supervisor
Updated on 9/3/2026
Integrity Fire Safety Services
No salary listed
Basalt, CO, USA
In Person
Field and office-based, with travel to job sites and on-call rotations as needed.
Bachelor's, Associate's
Category
 Field Service (1) |
|---|
Required Skills
Microsoft Office
OSHA
Requirements
- A high school diploma or equivalent is required.
- A minimum of 5 years of fire alarm service experience is required, including at least 2 years in a supervisory or lead technician role.
- Strong working knowledge of NFPA 72 and applicable building and fire codes is required.
- The ability to read and interpret blueprints, wiring diagrams, and technical documents is required.
- Strong troubleshooting and problem-solving skills are required.
- Proficiency in Microsoft Office and service reporting software is required.
- The ability to lift 50 pounds, climb ladders, and work at heights or in confined spaces is required.
- The ability to work in commercial, industrial, and institutional facilities is required.
- Willingness to travel to job sites and participate in on-call rotations as needed is required.
Responsibilities
- Direct, schedule, and support fire alarm service technicians in the field.
- Provide technical guidance and assist with troubleshooting complex service issues.
- Conduct ride-alongs, jobsite visits, and performance evaluations to ensure quality standards are met.
- Mentor and develop technicians to improve technical skills and efficiency.
- Assign service work orders, monitor job progress, and ensure deadlines are met.
- Review completed service reports for accuracy, completeness, and compliance.
- Coordinate emergency service response and ensure proper coverage for on-call schedules.
- Manage workloads to maintain efficiency and customer satisfaction.
- Verify that all service work is performed in accordance with NFPA 72 and applicable codes.
- Ensure accurate documentation of system conditions, deficiencies, and repairs.
- Maintain compliance with OSHA safety standards and company safety policies.
- Act as the primary point of escalation for customer concerns or service-related issues.
- Work closely with clients to schedule service visits, explain inspection results, and provide repair recommendations.
- Support sales and estimating teams by providing technical insight for repair proposals.
- Maintain accurate technician schedules, time records, and job documentation.
- Track and manage service key performance indicators, including completion rates, call-backs, and customer satisfaction.
- Coordinate equipment, tools, and material needs for field service work.
Desired Qualifications
- An Associate’s or Bachelor’s degree in Fire Protection Technology, Electrical Systems, or a related field is preferred.
- NICET Level II or higher in Fire Alarm Systems is preferred.
- OSHA 30 or an equivalent safety certification is desirable.
- Manufacturer certifications for major fire alarm brands, including Notifier, Simplex, EST, and Siemens, are highly valued.