Food Service & HospitalityDining, Bar & Counter Service
About the job
Requirements
Excellent communication skills via email and in person.
Ability to work as part of a team.
Previous work experience as a host, hostess, waiter, or waitress.
Understanding of booking and reservation systems, especially Collins.
Experience managing reservations.
Ability to think on your feet, adapt, and quickly solve problems as they arise.
Ability to work under pressure in a fast-paced environment.
Demonstrable customer-service skills.
Strong organisational skills and the ability to monitor the entire venue.
Availability to work shifts as needed.
Good physical condition to walk and stand during an entire shift.
Responsibilities
Welcome guests to the venue.
Escort customers to assigned tables and provide necessary information.
Inform tables when their reservation is nearly finished and ensure tables are cleared in time for the next guest.
Manage reservations to maximise venue occupancy.
Maintain a clean reception area.
Cater to guests who require extra attention.
Address customers' email and social media queries.
Assist wait staff as needed.
Greet customers upon their departure.
Host (Full & Part Time) OTE 19 Pounds
London Bridge Rooftop · London, United Kingdom · Full-time · Posted 2026-03-07
Workplace: on_site
Description
Who are we?
London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We're looking for outgoing, confident and lively front-of-house staff to come and join our fun and friendly family and with a salary of £13 ph + service charge (currently around £6ph). OTE £19.
The Role
We are looking for full and part-time front-of-house hosts or hostesses (with the most or mostess) to join our team and be our guests' first point of contact.
For this role, you should have solid organisational and people skills to ensure our guests have a positive experience from arrival until departure. We want them to feel like friends coming to their favourite place and you're their BFF.
Also dealing with customer's email and social media queries about bookings and reservations
Ultimately, you’ll ensure we provide excellent customer service and a warm, welcoming experience to our guests. We'll provide a fun working environment and an outgoing team to create the best experiences for everyone!
MAIN RESPONSABILITIES
Welcoming guests to the venue
Escort customers to assigned tables and provide necessary information
Ensure that tables are informed when their reservation is nearly finished and tables are cleared in time for the next guest
Manage reservations to maximise venue occupancy
Maintain a clean reception area
Cater to guests who require extra attention
Address customer's email and social media queries
Assist wait staff as needed
Greeting customers upon their departure
Bringing the vibes and chat that will make customers want to leave a 5-star review about how great you were
Requirements
Excellent communication skills (via email and in-person)
Ability to work as part of a team
Confident, attentive and lively
Previous work experience as a Host/Hostess or waiter/waitress
Understanding of booking and reservation systems especially Collins
Experience in managing reservations
Ability to think on your feet, adapt and quickly solve problems as they arise
Ability to work under pressure in a fast-paced environment
Demonstratable customer-service skills
Strong organisational skills with the ability to monitor the entire venue
Availability to work in shifts as needed
Good physical condition to walk and stand during an entire shift
Ability to work with a welcoming friendly demeanor even on a hectic day
Benefits
What we are offering:
Salary of £13 ph + service charge (currently around £6ph) OTE £19