ERP Support Analyst

Overview

You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the individual.

When you work at SSOE, you work with the best and you're a part of something bigger than yourself. And providing the best possible workplace for our employees gives us a competitive advantage-helping us attract and retain top talent and drive better business results.

AI and Innovation

At SSOE, we don’t just talk about the future, we build it. As a leader in industry AI adoption, we empower our team to work smarter by providing responsible access to the industry leading AI Large Language Models, vibe-coding platforms, and securely integrating advanced tools into every role. From day one, you’ll receive the training and support needed to leverage AI as a core tool for enhancing productivity, sparking creativity, and streamlining complex workflows.

Responsibilities

The following duties are typical of the position but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.

• Supports daily operations of the ERP system, including user support, configuration assistance, and issue resolution.
• Assists with data validation, data integrity, and master data maintenance across ERP modules.
• Generates reports, dashboards, and data extracts to support business operations, financial reporting, project tracking, and resource planning.
• Provides technical support, troubleshoots system issues, documents findings, and escalates complex issues as needed.
• Creates training materials, user guides, and delivers end-user training.
• Supports testing activities during upgrades, enhancements, patches, and new feature deployments.
• Collaborates with Finance, HR, Procurement, Operations, IT, and Project teams to gather requirements and improve business processes.
• Maintains documentation, workflows, procedures, and system configuration records.
• Supports data migration, cleanup, conversion, and validation activities.
• Monitors system performance, user activity, and data quality metrics.
• Supports ERP integrations with related business systems.
• Participates in ERP implementation, upgrade, migration, and continuous improvement initiatives.
• Supports change management, communications, training, and user adoption activities.
• Performs quality assurance and compliance checks.
• Facilitates ERP-related financial process improvements and reporting initiatives.
• Operates with a high degree of autonomy, exercising sound judgment and independent decision-making to support US-based leadership effectively across significant time zone differences.
• Provides governance for security, compliance, controls, reporting, and data management.

Note:

This position is a permanent full-time remote role for US shifts, specifically from 6:00 PM to 3:00 AM IST.

Qualifications

What You Will Bring:

• Bachelor’s degree in information systems, Finance, Accounting, Business, or related field.
• Minimum of five (5) years of ERP administration, implementation, optimization, or financial systems experience.
• Deep knowledge of GL, AP, AR, project accounting, budgeting, forecasting, reconciliations, and financial reporting.
• Experience leading ERP upgrades, migrations, implementations, and process improvement initiatives.
• Knowledge of GAAP, FAR compliance, audit trails, segregation of duties, security roles, and internal controls.
• Experience with master data governance, reporting validation, integrations, and data quality controls.
• Direct Deltek Vantagepoint experience is not required; equivalent mid-to-enterprise ERP platform experience required (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite). A demonstrated ability to master new ERP systems independently and quickly is essential.
• Proven ability to self-direct learning, build expertise on new platforms without hands-on supervision, and develop functional documentation to support a globally distributed team.
• Excellent communication and coordination skills. Advanced in Excel.
• Skilled in asynchronous communication practices; able to structure written updates, escalations, and questions clearly so international stakeholders can respond efficiently across time zones.
• Comfortable managing a direct working relationship with executive and senior finance stakeholders, including the CFO and financial controllers.

Additional Perks Offered:

• A collaborative and supportive culture where you’re not just a number—you’re a critical and highly valued member of our team!
• As part of a multidisciplinary team, you will experience exciting projects from start to finish and interface directly with some of the most forward-thinking clients in the world.
• A mindset of continuous learning where you are encouraged to ask questions, bring fresh ideas to the table, and pursue your professional development goals.
• A diversity of market sectors, project types, and geographic locations that help insulate your career from economic ups and downs.
• A formal career path and real opportunities for advancement.
• A holistic approach to compensation and benefits that supports your physical and mental health, encourages work-life balance, and empowers your career advancement and financial success.

SSOE– The Best of Both Worlds

At SSOE, our growth trajectory allows us to offer the opportunities normally associated with a large firm while embracing the collaborative and supportive culture often found in smaller firms. As a member of the SSOE team, you will work on exciting and diverse projects for Fortune 100 clients around the globe, supported by the best technology for the task at hand. You will experience our employee-centric culture that strives to offer a healthy balance, flexible working arrangements, direct access to leadership at all levels, and a mindset of continuous learning. Once you experience the SSOE difference, you’ll understand the why behind our metrics:

• 28% - of our employees have been with SSOE for 10 years or more.
• 15% - percentage of employees with tenure exceeding 15 years. 
• 99% - our CEO’s approval rating on Glassdoor.
• 98% - portion of our clients who say they would recommend us to a colleague.