Alcanza Clinical Research

Inclusive clinical trials for diverse patients

Patient Liaison

Clinical Support & Patient AdministrationUpdated on Nov 13

Full-timeFarmington Hills, MI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent and at least 5 years of experience in a healthcare, call center, medical research, or similar environment, or an equivalent combination of education and experience.
Proficiency with email, electronic health records, and basic computer applications.
Ability to type at least 40 words per minute.
Strong organizational skills, attention to detail, and basic math proficiency.
Well-developed written and verbal communication skills.
Ability to listen effectively and work independently as well as in a team environment.
Ability to manage multiple tasks and changing workloads and priorities.
Ability to handle sensitive patient health information confidentially and professionally in compliance with HIPAA guidelines.

Responsibilities

Conduct onsite patient pre-screening and help direct qualified patients to active studies at dedicated and local sites, including when patients are willing to travel.
Evaluate potential subject eligibility through screening interviews, medical-record reviews, or discussions with site clinic staff, and support patients through enrollment with follow-up communications, reminder calls, and rescheduling.
Monitor and manage onsite patient screening-visit schedules, including scheduling and rescheduling appointments.
Track, triage, and optimize no-shows and screen failures (DNQ).
Capture and manage inbound physician-referral leads.
Address barriers to study entry by using site- or sponsor-provided support services, including transportation assistance and reimbursement programs.
Update patient interactions and profile statuses in Clinical Conductor or the clinical trial management system (CTMS) in a timely and consistent manner.
Create targeted call lists in the CTMS based on inclusion and exclusion criteria to improve call efficiency when targeting patient populations.
Share accountability for regional recruitment results, drive screening numbers toward leadership-set goals, and assist with collecting performance metrics related to screening-visit attribution.
Promptly notify regional site leaders or recruitment leadership about barriers or challenges to scheduled or completed screens.
Maintain current knowledge of clinical research studies, including their inclusion and exclusion criteria.
Manage patient portal leads from central campaigns by reviewing, calling, and updating leads.
Monitor Refer-A-Friend campaign status.
Represent the company with healthcare professional referral partners by providing local support and managing relationships.
Support the planning of and participate in local community outreach events to engage and educate patients about clinical trials, as needed.
Assist with training new recruiters and retraining current team members, as needed.
Perform other duties as requested or assigned.

Desired Qualifications

A medical assistant, certified nursing assistant, licensed practical nurse/licensed vocational nurse, emergency medical technician, or other medical license is preferred.
Experience with therapeutic areas, customer service, calendar management or scheduling, and clinical trial management systems is highly preferred.
Bilingual English and Spanish proficiency is a plus and is also identified as highly preferred.

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

The Patient Liaison is responsible for supporting onsite patient recruitment efforts by
conducting pre-qualification, pre-screening, and scheduling activities to ensure a smooth and efficient enrollment process.

Essential Job Duties:

Execute onsite patient pre-screening and a focus on pivoting qualified patients into active studies for dedicated and local sites should patient be willing to travel.
Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff. Support patient path to enrollment, managing all follow up and communication including reminder calls, rescheduling, etc.
Monitor/manage onsite patient screening visit schedule – schedule/ reschedule appointments as needed or requested.
Own No-Show/DNQ tracking, triaging, optimization.
Capture/manage inbound physician referral leads.
Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs.
Ensure timely and consistent updating to Clinical Conductor/CTMS – updating patient touches/patient profile statuses, etc.
Create targeted call lists based on i/e criteria in CTMS to best target patient populations for call efficiency.
Position shares accountability for regional recruitment results. Drive screening numbers to meet recruitment goals set by leadership. Assist with collection of performance metrics related to attribution capability for screening visits.
Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed.
Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria.
Manage patient portal leads (central campaigns) to include review, calling and updating patient leads.
Monitor status of Refer-A-Friend campaigns
Represent company with HCP referral partners for local support and relationship management.
Support planning and participate in local community outreach events to engage/educate patients about clinical trials, as needed.
May assist with new recruiter training and retraining of current team members.
Perform all other duties that may be requested or assigned.

Minimum Qualifications: A high school diploma, or equivalent, AND a minimum of 5 years’ experience in a healthcare, call center, or medical research environment, or a similar field, or an equivalent combination of education and experience, is required. MA, CNA, LPN/LVN, EMT or other medical license is preferred. Experience with therapy areas, customer service, calendar management /scheduling and CTMS (Clinical Trial Management System) experience is highly preferred. Bi-lingual (English / Spanish) proficiency is a plus.

Required Skills:

Proficiency with computer applications such as email, electronic health records, and basic applications.
Ability to type proficiently (40+ wpm).
Must possess strong organizational skills, attention to detail, and have basic math proficiency.
Well-developed written and verbal communication skills. Bi-lingual (English / Spanish) proficiency is highly preferred.
Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
Ability to handle multiple tasks and changes in workloads and priorities.
Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
Must possess a high degree of honesty and dependability.
Ability to work under minimal supervision, identify problems and help find solutions.
Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.

About the Company

Alcanza Clinical Research

Inclusive clinical trials for diverse patients

Alcanza Clinical Research conducts inclusive clinical trials by partnering with pharmaceutical companies, medical providers, and community organizations to enroll diverse patient populations across major therapeutic areas. Its studies follow established protocols with certified research professionals to ensure patient safety and data integrity, while participants may receive health tests and access to emerging treatments at no cost. The company differentiates itself through active community collaboration, broad patient diversity, and education alongside trial execution, expanding trial reach. Its goal is to speed the development of new therapies by removing participation barriers and delivering high-quality, diverse clinical research.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lake Mary, FL
Founded: 2021

Recently Posted Jobs

Explore more opportunities at Alcanza Clinical Research

See more jobs