All Accor

Global hotel management, franchising, loyalty program

Hostess

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

Provide guests with a consistently professional and friendly greeting, engaging service, and a warm welcome.
Ensure each guest receives a fond farewell upon departure.
Print arrival reports in advance of meal periods and record them appropriately.
Maintain knowledge of menu items, garnishes, ingredients, and preparation methods.
Assist guests with food and beverage menu items in an informative and helpful manner.
Understand outlet shift-end reports and the point-of-sale system.
Understand the Server's tasks in the outlet and perform other duties as assigned by the leader.
Engage guests in natural, charming conversation without sounding scripted or intrusive.
Resolve customer queries in a timely and efficient manner to ensure customer satisfaction.
Attend to guest complaints, requests, and inquiries regarding food and services.
Coordinate and cooperate with all Novotel Hyderabad departments to support cooperation, productivity, morale, and guest service.

Additional certification(s) in Food & Beverage are advantageous.
Ability to speak other languages and a basic understanding of local languages are advantageous.
Self-motivated and energetic.

Primary Responsibilities

Consistently offer a professional and friendly greeting, engaging service and warm welcome to all guest.
To ensure every guest is bid fond farewell when they depart.
To ensure all arrival reports are printed in advance before the meal periods and properly recorded for records.
Have knowledge of all menu items, garnishes, contents and preparation methods
Assist guests regarding food and beverage menu items in an informative and helpful way
Understand shift end reports in the outlet and the POS system
Understand the Server’s tasks in the outlet and perform other duties as assigned by leader.

People Management

As a Hostess in you will use your charm to carry out a natural conversation with guests without sounding scripted or intrusive.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Hyderabad to ensure maximum cooperation, productivity, morale and guest service.
Ability to work cohesively as part of a team

Knowledge and Experience

Secondary / High school education / Hotel Management Degree
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Previous Hostess experience an asset

Competencies