Honor Health

Nonprofit healthcare system providing comprehensive care

Principal Trainer - IT Applications

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timePhoenix, AZ, USANo salary listed

About the Job

Requirements

An associate degree or two years of work-related experience in Information Systems, Healthcare, Business, or two years of related education and experience in education, instructional design, or related fields is required.
Two years of training experience with Electronic Medical Record systems or other software application training, or two years of teaching or instructional design work experience, is required.
Knowledge of healthcare operations is required.
Certification for the assigned application must be obtained within the timeframe designated by policy.
Must be willing and able to travel to any or all HonorHealth and affiliated sites.

Responsibilities

Facilitate end-user training on proper application use for go-lives, releases and upgrades, optimization requests, project rollouts, and new employee orientation.
Coordinate training logistics, including courses, classrooms, registrations, and timeframes, with the IT Training Support Specialist, Applications team members, and customer stakeholders.
Use creative training-content delivery methods, including simulation cases and e-learning.
Build and prepare the training environment, and maintain it as releases and changes occur.
Develop bulletins and end-user tip sheets for new functionality and workflow updates.
Provide at-the-elbow support for new providers and other end users after initial training.
Communicate across organizational levels using appropriate oral and written forums, and act as a liaison between work teams and operational departments.
Prioritize and manage individual workload independently, adjusting priorities with team members based on business needs.
Collaborate with the EMR team, IT analysts and management, and customer stakeholders to build and lead optimized workflows and translate them into educationally sound training content.
Conduct regularly scheduled meetings with operations to keep curriculum aligned with role workflows.
Review application enhancements and upgrades and assist in developing implementation plans with IT analysts and customer stakeholders.
Assist the IT Training Support Specialist in planning training delivery around project timelines.
Use the IT Project Management toolset to complete initiatives successfully.
Participate in an on-call rotation supporting off-hour incidents, upgrades, patches, and project tasks.
Perform other assigned duties and comply with HonorHealth policies and procedures, including its mission, vision, and values.

Desired Qualifications

An associate degree in a licensed clinical discipline or a non-licensed field, including Nursing, is preferred.
A bachelor's degree in Healthcare, Education, Information Systems, Instructional Design, or a related field is preferred.
Five years of training experience with Electronic Medical Record systems is preferred.
Experience developing curriculum using e-learning software is preferred.

Primary City/State:

Deer Valley - 2502 W Utopia Rd Phoenix, AZ 85027

Category:

IT Support

Shift:

Day

Department:

IT Applications and Informatics



Monday-Friday, 8:00am-5:00pm

Hybrid, must reside in Arizona

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Under the direction of Leadership, the IT Application Trainer is responsible to empower our community through continuous curriculum development, training and deployment support of vendor proprietary enterprise application software. This position is responsible to train the users of software that is necessary to run clinical, financial, or business systems within a large integrated health system. The IT Application Trainer leverages workflow and build knowledge to develop, maintain, and implement training curriculum and training environments for end users. The IT Application Trainer is a high performing individual who collaborates with stakeholders including business operations, IT Application Analysts and other IT personnel to gain and utilize in-depth knowledge of the system functionality and workflow design rationale.
In addition, the IT Applications Trainer participates in a support on-call rotation facilitating off hour work functions in support of incidents, upgrades, patches and project task fulfillment.

ESSENTIAL FUNCTIONS

Facilitates end-user training on the proper use of the application for go-lives, new releases / upgrades, optimization requests, project roll outs, new employee orientation, etc.
Works closely with IT Training Support Specialist regarding training logistics (courses, classrooms, registrations, timeframes, etc.) in collaboration with other members of the Applications team and customer stakeholders.
Employ creative approaches to training content delivery, such as simulations cases, e-learning delivery or other methodologies.
Builds and prepares the training environment for training delivery. Maintains training environment as new releases and changes occur.
Develops bulletins and end user tip sheets for new functionality and/or updates workflows.
Provides at the elbow support for new providers and other end users after initial training.
Demonstrates excellent interpersonal, organizational and communication skills. Communicates effectively across all levels of the organization and can determine the appropriate forum for each method (oral and written). Acts as a liaison between work teams and operational departments.
Demonstrates the ability to independently prioritize and manage individual workload. Collaborates effectively with team members to adjust priorities based on business needs.
Leverages working relationships with the EMR team, IT analysts, IT management, and customer stakeholders (including subject matter experts and/or business owners, Clinical Informatics Analysts, end users, department-based trainers), to collaborate, build, and lead workflows that optimize the application and translate into educationally sound training content.
Conduct regularly scheduled meetings with operations to ensure the curriculum is in alignment with appropriate role workflows.
Must be willing and able to travel to any/all HonorHealth and affiliated sites.
Reviews new application enhancements/upgrades, assisting in the development of implementation plans in collaboration with IT analysts and the customer stakeholders (including subject matter experts and/or business owners, Clinical Informatics Analysts, end users, department-based trainers).
Assists IT Training Support Specialist to develop plan for training delivery in conjunction with project timelines.
Understands and utilizes the IT Project Management toolset for the successful completion of initiatives.
Performs other duties as assigned. Complies with HonorHealth policies and procedures in addition to the Mission, Vision and Values.

EDUCATION

Associates or 2 years' work related experience in Information Systems (IS), Healthcare, Business or Two (2) years' related education and experience in eduction, instructional design or related fields Required
Associates in one of the following: Licensed Clinical Disciplines or non-licensed field: Nursing institution Preferred
Bachelors in Healthcare, Education IS or Instructional Design or related Preferred

EXPERIENCE

2 years in training experience with Electronic Medical Records (EMR) systems or other software applications training OR 2 years' teaching/instructional design work experience. Knowledge of Healthcare operations Required
5 years in training experience with Electronic Medical Record (EMR) systems. Experience with curriculum development using e-learning software. Preferred

LICENSE AND CERTIFICATIONS

Certification for assigned application should be obtained within designated timeframe per policy Required

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About the Company

Honor Health

Nonprofit healthcare system providing comprehensive care

Preparing company summary for Honor Health.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Scottsdale, AZ
Founded: 2013

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