A

Abbott

Global healthcare company manufacturing medical devices

Customer Support Specialist 2

Full-TimeUpdated on 10/4/2026
$17 - $34/hr
Mid
Remote in USA
Remote
No H1B Sponsorship

About the job

Requirements
  • A high school diploma or General Education Degree (GED) is required.
  • At least three years of customer service experience is required.
  • At least three years of experience in a sales or customer service environment focused on delivering an exceptional customer experience is required.
  • Strong verbal and written communication, problem-solving, organizational, and interpersonal skills are required, along with the ability to work effectively across teams and adapt to changing priorities.
  • The ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment is required.
  • Applicants must be at least 18 years old.
  • Authorization to work in the United States without sponsorship is required.
Responsibilities
  • Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
  • Investigate and resolve questions, service issues, and customer complaints, and identify and escalate high-priority concerns when appropriate.
  • Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
  • Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.
Desired Qualifications
  • Experience working in an inbound/outbound contact center within the healthcare industry is preferred.
  • Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment is preferred.

About the company

Abbott develops and sells medical technologies and health solutions across cardiovascular care, diabetes management, diagnostics, nutrition, and neuromodulation. Cardiovascular devices help manage heart health; diabetes products enable glucose monitoring; diagnostic tests provide timely results; nutrition products support health; neuromodulation therapies target the nervous system to relieve pain or aid movement. It differentiates itself with a broad, integrated portfolio and a focus on accessibility and affordability of technologies worldwide. Its goal is to improve global health and well-being by delivering life-changing technologies that are accessible and affordable.

Company Size

10,001+

Company Stage

IPO

Headquarters

North Chicago, Illinois

Founded

1888

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Simplify Jobs

Simplify's Take

What believers are saying

  • Abbott launched SimpleScreen CRC on September 30, 2026, expanding screening revenue.
  • Abbott received FDA approval for TactiFlex Duo on September 8, 2026.
  • Abbott's Q2 2026 guidance raised EPS to $5.45-$5.60, signaling execution strength.

What critics are saying

  • Abbott settled $385 million over 2022 infant-formula recall claims on September 14, 2026.
  • Abbott still faces roughly 12,700 NEC claims across federal and state courts.
  • Dexcom litigation and CGM competition pressure Libre margins and consumer growth.

What makes Abbott unique

  • Abbott pairs diagnostics, devices, nutrition, and branded generics across 160 countries.
  • Libre Duo and TactiFlex Duo widen Abbott's lead in diabetes and electrophysiology.
  • SimpleScreen CRC and Cologuard Plus give Abbott a distinct cancer-screening portfolio.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development Budget

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

↑ 7%

1 year growth

↑ 7%

2 year growth

↑ 17%
WBIW
Oct 1st, 2026
Bloomington Community Farmers' Market kicks off October with annual apple tasting and new hours.

Bloomington Community Farmers' Market kicks off October with annual apple tasting and new hours. October 1, 2026 BLOOMINGTON - As autumn settles into Southern Indiana, the Bloomington Community Farmers' Market is rolling out new seasonal hours alongside one of its most anticipated fall events. Starting this Saturday, October 3, the Market will operate under its October schedule, welcoming visitors from 9:00 a.m. to 12:30 p.m. at Showers Common (401 N. Morton St., next to City Hall). Taste over 15 apple & pear varieties this Saturday. Have you ever wondered how a Winter Banana compares to an Arkansas Black, or if a Mutsu is sweeter than a Gold Rush? Local marketgoers will have the chance to find out during the annual Apple Tasting on Fernandez Plaza. Running from 9:00 a.m. until 12:00 p.m. (or while supplies last), the free event invites visitors to sample more than 15 locally grown apple and pear varieties side by side. From crisp, tart options perfect for baking to sweet, juicy varieties made for snacking, the lineup features familiar staples as well as rare heirloom fruit seldom found in standard grocery stores. Featured varieties. * Apples: Arkansas Black, Blushing Gold, Brastar, Crimson Crisp, Galarina, Gold Rush, Golden Delicious, Granny Smith, Mutsu, Querina, Rhode Island Greening, September Wonder, Stayman Winesap, Winecrisp, and Winter Banana. * Pears: Asian Pear. Specialty treats including Autumn Apple Cookies and Spiced Apple Kombucha will also be available, and many of the featured fruit varieties can be purchased directly from vendor booths. No registration is required to attend. Live music & community events. Saturday's market features a double-header of live entertainment on the BCFM Circle Stage, alongside a chance to support a regional community challenge: * 9:15 a.m. & 11:30 a.m. - Tom "Guitar Tom" Harlan: The local singer-songwriter brings his signature mix of Old Time, Country, Bluegrass, Blues, and Rock across two performance sets. * 10:30 a.m. - 11:15 a.m. - Bloomington Peace Choir: This inclusive community choir performs a set featuring American folk, South African freedom songs, and music centered on themes of peace. * 9:00 a.m. - 12:00 p.m. - Mobile Blood Drive: In partnership with the Abbott and Big Ten WBIW Give Blood Challenge, Indiana University is calling on Hoosiers to donate blood. The Versiti bloodmobile will be parked along Morton Street. Advance spots can be reserved by contacting Katelyn at [email protected]. What's in Season at the Market. Beyond the apple tasting, vendor stalls will be packed with peak autumn produce, artisanal products, and value-added goods: Note: Vendor booth assignments are subject to change. Visitors seeking specific vendors can check in at the BCFM Information Booth. Season updates & Customer Survey. The Tuesday Market has officially wrapped up for the 2026 season. Market organizers thank all weekday shoppers for their support and look forward to welcoming everyone back for the 2027 season. Have Your Say: BCFM is inviting shoppers to complete its online Customer Survey to share feedback and suggestions for future markets. Participants will be entered into a drawing to win a free Market tote bag and a $5 Market gift certificate.

Boone Newspapers, Inc.
Oct 1st, 2026
Mississippi to receive more than $770,000 in settlement in national baby formula scandal.

Mississippi to receive more than $770,000 in settlement in national baby formula scandal. Published 5:37 am Thursday, October 1, 2026 | Getting your Trinity Audio player ready... | Mississippi will receive more than $770,000 in restitution after reaching a nationwide settlement with medical technology giant Abbott Laboratories over contaminated infant formula, Attorney General Lynn Fitch announced Wednesday. Mississippi joined 39 other states and the federal government in the $384.2 million agreement, which resolves allegations that Abbott manufactured and sold infant formula and nutritional products to government health programs that failed to meet state and federal safety standards. Under the terms of the settlement, Abbott will pay $348.7 million to the United States and $35.5 million to states to cover Medicaid-related claims. "Parents should be able to trust that the infant formula they feed their babies is safe, but Abbott betrayed that trust," AG Fitch said in a statement. "My office is dedicated to protecting the integrity of the Medicaid program and ensuring that Mississippians receive the necessities that their families rely on. This settlement holds Abbott accountable for knowingly manufacturing formula in substandard conditions and defrauding taxpayers." State and federal prosecutors alleged that Abbott knowingly used taxpayer funds to produce infant formula in unsanitary environments that put products at risk of microorganism contamination, compromising safety and quality. Furthermore, regulators alleged Abbott failed to disclose internal test results showing microorganism contamination when requested by the U.S. Food and Drug Administration (FDA) during 2019 and 2022 inspections at its Sturgis, Michigan facility. The settlement resolves the claims against Abbott, ensuring financial restitution for Mississippi taxpayers and Medicaid programs affected by the substandard manufacturing practices.

Thailand Business Directory
Oct 1st, 2026
More brands break the US$1 million mark as Lazada celebrates partner growth.

More brands break the US$1 million mark as Lazada celebrates partner growth. October 1, 2026 By PR Newswire * Abbott, EstéeLauder Companies and Samsung received Brand of the Year honours at the annual LazMall Brand Gala 2026. * Stronger 9.9 results and new shopper research highlight the opportunity for brands to grow by meeting higher expectations of value, authenticity and service. SINGAPORE, Oct. 1, 2026 /PRNewswire/ - Lazada, a leading eCommerce platform in Southeast Asia, celebrated the achievements of its 170,000-strong brand ecosystem at the annual LazMall Brand Gala 2026, as more brands reached major sales milestones on the platform. LazMall Brand Gala 2026 The Gala brought brand leaders and partners together to recognise that progress and shape the next stage of growth around what shoppers increasingly value; authentic products, better shopping experiences and confidence in every purchase. Abbott, Estée Lauder Companies and Samsung received LazMall Brand of the Year honours, leading the winners across 10 award categories. The annual gathering celebrated the people, ideas, ambition and partnerships behind the brand moments that continue to move businesses forward. More brands are turning momentum into growth The Gala followed a strong 9.9 Mega Brands Sale, where more brands reached significant commercial milestones on Lazada. Compared with 6.6 2026, the number of brands generating US$1 million or more in GMV increased by 8%, while more brands also crossed the US$100,000 and US$500,000 marks. Shoppers were also making bigger purchases through trusted brand channels. Orders worth US$100 or more contributed almost 60% of total campaign GMV, while LazMall accounted for 49% of all orders across the region. That momentum was reflected in this year's Gala winners, from brands creating stronger launches and sharper marketing to those building greater relevance within their categories. Three big awards of the nights: * Abbott, Estée Lauder Companies and Samsung won LazMall Brand of the Year, recognising their leadership in building trusted brands through innovation and elevated shopping experiences on Lazada. * Dyson, Huawei and Nestlé received the LazMall Best Brand Partnership Award, recognising brands that demonstrated exemplary always-on operations, strong platform collaboration and a commitment to delivering high-quality products, services and shopper experiences. * imoo, LiberNovo, Ralph Lauren, SHOKZ, TUMI and WILSON won LazMall Rising Star, recognising brands that delivered exceptional growth and momentum in their respective categories. WILSON, for example, recorded more than 90% year-on-year GMV growth from January to August 2026, with orders increasing by more than 80%. Other award winners included: * LazMall Momentum Award: adidas, L'Oréal Dermatological Beauty and SharkNinja * LazMall Best Use of Marketing Solutions: BLUETTI, LG, Nike, TCL and Xiaomi * LazMall Best New Launch: ASICS, P&G and Roborock * LazMall Trend Impact: DJI, L'Oréal Luxe Division and lululemon * LazMall Category Innovation Award: CHOW TAI FOOK, COTY and LEGO * Lazada Partner E-Commerce Excellence: Intrepid, LEAP Commerce and Synagie * Lazada Media Partner Excellence: Intrepid and Publicis Media Together, the winners reflect a broader story of growth on Lazada, where stronger marketing, better launches, category innovation and deeper shopper engagement are helping brands build momentum that extends beyond a single campaign. Winning Shopper's Choice The achievements celebrated at the Brand Gala come as shoppers become more considered about where, what and how they buy. Lazada's 2026 ECommerce Savvy Shopper Report, conducted by Cube across 6,000 shoppers in Southeast Asia, found that around one in four are Savvy Shoppers, consumers who compare more carefully, look for stronger safeguards and expect more from brands before making a purchase. That extra consideration can translate into greater value. Savvy Shoppers spend 31% more each month than General Shoppers, representing an estimated US$11.5 billion gap in annual marketplace spending across the six markets. Nearly half, 47%, are also willing to pay more for stronger purchase protection. For brands, earning that choice increasingly means showing up with the right combination of trust, content and discovery. At 9.9, affiliates contributed almost 30% of regional GMV, while AI-guided interactions through LazzieChat generated nearly US$2.2 million in GMV, up 38% from 6.6. It is this ability to keep evolving with shoppers that sits behind many of the achievements celebrated at this year's Gala. Building the next chapter together As shoppers become more deliberate about what they buy and which brands they trust, brands need more than visibility to win their choice. At the Gala, Iris Wei, President of Lazada Group, mapped out Lazada's next chapter of growth, centered on a brand-led, quality-focused approach and deeper investment in the capabilities that can help brands grow across Southeast Asia. That means strengthening the entire journey around the brand. Lazada is continuing to invest in AI, payments, membership and logistics, while expanding its advanced integrated marketing solutions across creators, affiliates, off-platform partnerships, on-platform visibility, discovery and performance. Together, these capabilities give brands more ways to build awareness, convert demand and strengthen customer relationships over time. "As shoppers expect more from eCommerce, brands have an opportunity to build deeper trust and greater value," said Iris. "Building a successful brand takes time, and Lazada is here for that long journey. We will keep investing in the capabilities that help brands grow, because we believe the strongest growth is built together." That commitment captures what the Brand Gala ultimately celebrates. The evening recognized the progress brands and partners have already made, but it also marked the beginning of what comes next. From established global names to rising brands, Lazada wants to build that next chapter alongside its partners, combining technology, marketing, infrastructure and shared investment to create stronger businesses and bigger brand moments across Southeast Asia. About Lazada Group Lazada Group is Southeast Asia's pioneer eCommerce platform, advancing commerce through technology across Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. Lazada connects shoppers to a trusted ecosystem of more than 170,000 global and local brands, sellers and partners, offering a diverse product assortment and engaging shopping experiences. Its technology, payments and homegrown logistics capabilities help make online shopping and selling more seamless, secure and accessible, supporting businesses of all sizes to grow in the region's digital economy. Iris Wei, President of Lazada Group, delivering her keynote speech The information provided in this article was created by Cision PR Newswire, its news partner. The author's opinions and the content shared on this page are their own and may not necessarily represent the perspectives of Thailand Business Directory.

PR Newswire
Sep 30th, 2026
Abbott launches SimpleScreen CRC blood test for colorectal cancer screening

Abbott has launched SimpleScreen CRC, an FDA-approved blood-based colorectal cancer screening test for adults aged 45 and older at average risk. Developed by Freenome and exclusively commercialised by Abbott, the test joins Cologuard Plus in Abbott's screening portfolio. The test was validated in PREEMPT CRC, involving over 48,000 adults. It demonstrated 81.1% overall sensitivity for colorectal cancer and 90.4% specificity for advanced colorectal neoplasia, correctly detecting about eight in 10 colorectal cancers. SimpleScreen CRC is covered by Medicare with no out-of-pocket costs for eligible Medicare Part B patients. The American Cancer Society recommends blood-based screening for individuals who decline or do not complete preferred stool-based or visual screening tests. Abbott provides patient support including blood-draw coordination, insurance assistance, and screening reminders.

MPO Magazine
Sep 30th, 2026
Abbott launches SimpleScreen blood test for colorectal cancer in U.S.

Abbott launches SimpleScreen blood test for colorectal cancer in U.S. The new blood test joins Cologuard Plus in Abbott's colorectal cancer screening lineup. September 30, 2026 Associate Editor Abbott has rolled out the SimpleScreen CRC (colorectal cancer) blood test in the U.S. market. SimpleScreen CRC tests individuals aged 45 and older at average risk for the disease and joins the Cologuard Plus test in the company's colorectal cancer screening portfolio. Abbott acquired the Cologuard franchise from Exact Sciences in March in a $21 billion deal. The test spots colorectal cancer-associated signals in circulating cell-free DNA (cfDNA) in the blood. It was evaluated in PREEMPT CRC, a prospective clinical validation study involving more than 48,000 asymptomatic, average-risk adults ages 45 to 85 scheduled for screening colonoscopy. In a prespecified analysis adjusted to U.S. Census demographics, the test demonstrated 81.1% sensitivity for colorectal cancer overall, including 63.5% for Stage I disease. Sensitivity for advanced precancerous lesions was 13.7%, while specificity for advanced colorectal neoplasia reached 90.4%. These results, according to Abbott, indicate the test detected about eight in 10 colorectal cancers while correctly returning negative results for approximately nine in 10 people without colorectal cancer or advanced precancerous lesions. The company's patient navigation program supports SimpleScreen CRC with blood-draw coordination, screening reminders, bilingual and translation services, insurance assistance, and follow-up support. Patients can complete blood draws at home through mobile phlebotomy or at participating labs, offering more screening flexibility. The test, which received U.S. Food and Drug Administration (FDA) approval in July and is covered by Medicare, was developed by biotech company Freenome and exclusively distributed by Abbott. Jake Orville, senior VP of Abbott's cancer diagnostics business: "More screening options for colorectal cancer only matter if we help more people get screened. Our goal is to help connect each person with an appropriate screening test that is right for them and support them through completion. That means prioritizing the Cologuard Plus test for average-risk patients, colonoscopy for those who need it, and now offering SimpleScreen CRC as a blood-based option for appropriate patients who decline or do not complete a preferred screening test. With our portfolio, Abbott can help healthcare providers and patients prioritize screening and prevention while providing another path to screening for people who might otherwise go unscreened." Dr. Folasade May, director of quality in digestive diseases at UCLA Health; co-founder and board member of the Association of Black Gastroenterologists and Hepatologists: "We still see too many eligible patients who remain unscreened. Expanding the ways patients can participate in screening gives clinicians another opportunity to address those barriers. For someone who has declined or does not complete preferred approaches, the option of a blood draw may be what helps them finally take action. It can help us keep the conversation going and offer another path to screening." Add Mpo Mag as a preferred source on Google. Get the latest Medical Product Outsourcing news, insights and analysis in your Google Search and AI experiences.