S

Swiggy

India-based on-demand food delivery platform

Key Account Manager

Full-Time
No salary listed
Mid
Master's, MBA
Bengaluru, Karnataka, India
In Person
Sales & Account ManagementAccount Management

About the job

Requirements
  • A track record of managing multi-stakeholder deals.
  • Ownership of the growth of an assigned portfolio of restaurant partners in a round-the-clock business.
  • Advanced Excel skills, including pivot tables, VLOOKUP, data visualization, and forecasting.
  • Working knowledge of the restaurant ecosystem, including unit economics, delivery margins, competitive landscape, and aggregator dynamics.
  • Two to four years of experience in account management, B2B sales, or enterprise sales, with proven progression from Sales Development Representative or Account Executive to Account Executive or Account Manager.
Responsibilities
  • Own a portfolio of 30-40 high-value multi-outlet restaurant accounts, or 60-80 accounts in Indianext cities, with each account having 2-10 outlets.
  • Build relationships with franchise owners, regional managers, and operational heads, primarily engaging decision-makers.
  • Help restaurant partners develop growth strategies involving delivery-time optimization, increased order frequency, and consistency across locations.
  • Conduct monthly visits to key accounts to understand operations, gather feedback, troubleshoot adoption barriers, and identify new opportunities.
  • Build detailed quarterly business reviews for accounts, analyze performance across cuisine categories, compare results against benchmarks, and present growth strategies.
  • Identify expansion opportunities with existing accounts, including new locations and products or cuisines, and convert relationships into revenue growth.
  • Build executive presentations, return-on-investment models, and monthly and quarterly business reviews with charts and trend analysis.
  • Conduct 60-70 in-person restaurant partner meetings per month.
  • Build presentation-ready dashboards for each restaurant partner to track business performance.
Desired Qualifications
  • A Master of Business Administration or Postgraduate Diploma in Management in any discipline.
  • Strong familiarity with the restaurant ecosystem to reduce ramp-up time and improve consultative quality.

About the company

Swiggy is a food delivery platform in India that connects customers with local restaurants. It uses a network of pick-up and delivery partners to route orders, handle payments, and provide real-time tracking. Revenue comes from commissions on orders, a subscription service (Swiggy Super), and advertising with restaurants; it differentiates itself by focusing on customer experience and fast delivery through tech and logistics. Its goal is to provide convenient, fast food delivery across major Indian cities while expanding its delivery network and services in a competitive market.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bengaluru, India

Founded

2014

Get referred to Swiggy

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Q1 FY27 revenue rose 37% to ₹6,812 crore; losses narrowed 34% to ₹791 crore.
  • Instamart reached contribution breakeven in Q1 FY27, strengthening quick-commerce economics.
  • SBI Mutual Fund bought ₹300 crore of Swiggy shares on September 29, 2026.

What critics are saying

  • FSSAI opened punitive action on September 23, 2026 against Swiggy Instamart for Datura listings.
  • TG SAFE suspended two Swiggy Instamart Hyderabad dark-store licences on September 30, 2026.
  • Repeated compliance failures trigger shutdowns, seller distrust, and an Instamart trust collapse.

What makes Swiggy unique

  • Swiggy runs food delivery and Instamart quick commerce across 720-plus cities.
  • Its 6.5 lakh delivery-partner network gives dense last-mile coverage.
  • Early Cashout and the partner app deepen worker stickiness and execution reliability.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
Business News This Week
Oct 20th, 2026
From 'punya mati' to sculpting the idols of Maa Durga: Swiggy brings Shonagachi to the heart of Durga Puja.

From 'punya mati' to sculpting the idols of Maa Durga: Swiggy brings Shonagachi to the heart of Durga Puja. | Oct 20: Swiggy (Swiggy Ltd, NSE: SWIGGY / BSE: 544285), India's leading on-demand convenience platform, has unveiled 'Ebar Amader Haathey Gora Ma' campaign, bringing the women of Shonagachi together with master artisans from Kumartuli to sculpt their own Maa Durga idol this Durga Puja. The campaign theme ('Ebar Amader Haathey Gora Ma') translates to 'Mother Durga is shaped by our own hands' referring to the centuries-old tradition of using punya mati ('pure soil') from red-light districts in crafting sacred Durga idols. It transforms this legacy as the women of Shonagachi actively co-create the idol of Maa Durga for the first time. Swiggy also celebrated Durga Puja by distributing bhog to the women of Shonagachi as a part of the initiative. The initiative has been brought to life through a digital film that captures the journey of sculpting the idol of Maa Durga- from the first touch of clay to the making of the idol- while bringing forward the voices, emotions and aspirations of the women involved. The film has been directed by Emmy nominee director, Ronny Sen. Elaborating on the initiative, Mayur Hola, VP- Brand, Swiggy shared, "Durga Puja is that time of the year when the community comes together to celebrate. celebrating together. Over the years, our Durga Puja campaigns have been designed to ensure we take the celebrations to a wider set - from delivering bhog to the elderly in 2023, taking Pujo to the villagers and Tiger Widows of the Sundarbans for the first time ever in 2024, to creating a mobile pandal serving special Pujo Bhog to street dogs in Kolkata last year. This year we went a step further and curated a campaign that aims to celebrate the heritage around Durga Puja. While the sacred tradition of punya mati has long connected communities like Shonagachi to Pujo preparations, this initiative deepens the bond by empowering the women to shape the idol themselves, and captures this experience and the emotions that came with it." Alongside the social initiative, Swiggy launched Shrestho Pujo, its flagship interactive campaign, designed to blend culture, technology, and gamification. Live from October 16, customers can vote for their favourite pandal on the Swiggy app and stand a chance to win rewards worth upto Rs 100. The app features individual profiles of more than 50 pandals from across the city, showcasing their history, and idols through curated photos and details. The feature also brings virtual access for customers- especially seniors and those unable to pandal-hop physically- to experience the cultural richness. Through these integrated cultural initiatives, Swiggy reinforces its evolution beyond a delivery app- emerging as a cultural companion during India's most celebrated festivals. |

Moneycontrol
Oct 18th, 2026
Noida cloud kitchen operator says Swiggy offered up to 70% discounts without consent on 25 outlets.

Noida cloud kitchen operator says Swiggy offered up to 70% discounts without consent on 25 outlets. 'Small restaurants run on trust,' Gurpreet Singh, who runs a multi-brand cloud kitchen platform in Noida, wrote. 'No food business survives a 70 percent discount. So all 25 outlets are off until every discount is removed and every charge explained.' October 18, 2026 / 18:58 IST Responding through Swiggy Cares, an account manager stated that the incident occurred due to a 'configuration error' and that the company was attempting to reach Gurpreet Singh to resolve the matter. (AI-generated image) A Noida-based cloud kitchen operator has accused Swiggy of enabling discounts of up to 70 percent across his brands without consent, prompting him to temporarily take all 25 outlets off the platform until the issue is resolved. Gurpreet Singh, who is building Tastery, a Noida-based multi-brand cloud kitchen platform, took to LinkedIn and claimed that Swiggy activated steep discounts across all 25 of his brands and later informed him the offers had been enabled "as per your direction." "Nobody at Tastery gave any such direction," Singh wrote. 'No food business survives a 70 percent discount' Discover the latest Business News, Sensex, and Nifty updates. Obtain Personal Finance insights, tax queries, and expert opinions on Moneycontrol or download the Moneycontrol App to stay updated! Watch. Must listen. * On Saturdays Find the best of Al News in one place, specially curated for you every weekend. * Daily-Weekdays Stay on top of the latest tech trends and biggest startup news.

Curly Tales
Oct 15th, 2026
Hosting A Diwali party? Swiggy now lets you order from 5 restaurants at once.

Hosting A Diwali party? Swiggy now lets you order from 5 restaurants at once. Swiggy has rolled out its Multi Restaurant Ordering feature which lets you order from up to five restaurants in a single transaction. by Tashika Tyagi Updated: October 15, 2026 3:53 PM Ever had a family dinner where one person wants biryani, another is craving pizza, and someone else won't settle for anything but sushi? Ordering food for a group can quickly turn into a debate over what to eat, followed by multiple orders, checkouts and delivery tracking screens. Swiggy might just have a solution for this mealtime dilemma. The food delivery platform has launched its Multi Restaurant Ordering feature, and here's all you need to know about this. How does Swiggy's Multi Restaurant Ordering feature work? Swiggy has rolled out the Multi Restaurant Ordering feature which lets you order from up to five restaurants in a single transaction. Now, you can mix and match your favourite dishes without having to choose just one restaurant for everyone. Think of it as bringing the food court experience home, minus the struggle of finding a table. With this new feature, you can pick starters from one restaurant, order the main course from another and finish with dessert from a third. Want to throw in some pizza and biryani for good measure? Go right ahead! The feature allows users to build and hold multiple carts, compare them side by side and decide what makes it to the final order. Once you've settled on your spread, you can order from up to five restaurants with a single payment. That means no repeating checkouts, entering OTPs multiple times or going through separate payment flows for every restaurant. The best bit? Combining orders into one checkout eliminates the need for separate carts and checkouts, along with multiple platform fees. One order, multiple cuisines, fewer mealtime arguments. The feature could come in particularly handy during Diwali parties, family get-togethers and long weekends, when everyone's food preferences rarely line up. Instead of spending half the evening deciding between North Indian, Chinese or Italian, you can let everyone pick what they actually want to eat. And Swiggy's own consumer research suggests there's a need for this flexibility. The company found that 55% of users build two carts in a single session, while one in five places a second order within 30 minutes of the first. Multi Restaurant Ordering aims to make this process simpler, reducing the need to place separate orders or abandon carts when cravings don't match. Once the order is placed, each restaurant prepares and delivers its food independently. However, all orders appear as separate tabs on one shared tracking screen, making it easier to keep an eye on everything. So, whether your Diwali party menu calls for biryani, burgers and brownies or your family simply can't agree on dinner, you no longer have to settle for one restaurant! Cover Image Courtesy: Canva Pro/rimmabondarenko & Supplied FAQs. What is Swiggy's Multi-Restaurant Ordering feature? Swiggy's Multi-Restaurant Ordering feature lets users order food from up to five different restaurants in a single transaction, making it easier to cater to different tastes and cravings. Can you pay for orders from multiple restaurants in one transaction on Swiggy? Yes, the feature allows users to place orders from up to five restaurants with a single payment, without repeating checkouts, OTPs or payment flows. How many restaurants can you order from at once on Swiggy? Users can combine orders from up to five restaurants using Swiggy's new feature. Tashika Tyagi is a Sub-Editor at Curly Tales with 8 years of experience covering food, travel, lifestyle, fashion, entertainment, and pop culture. She holds a Bachelor's degree in Journalism and Mass Communication from IMS, Noida. When she's not scouting new places to eat or explore, you'll find her experimenting with Instagram recipes in the kitchen or happily binge-watching a K-drama. For more such snackable content, interesting discoveries and the latest updates on food, travel and experiences in your city, download the Curly Tales App. Download HERE. First Published: October 15, 2026 3:53 PM

Inc42
Oct 11th, 2026
Swiggy, Zomato have A new fight on their hands.

Swiggy, Zomato have A new fight on their hands. Swiggy and Zomato's grip on food delivery is facing fresh competition from Ownly, Swish Go and Flipkart. But can these new entrants loosen the duopoly's hold? For years, Swiggy and Zomato have ruled the Indian foodtech sector with an iron fist, building vast restaurant networks and loyal customer bases that have made it difficult for new players to compete. But the duopoly is now facing fresh competition from three directions: Rapido's Ownly, food delivery startup Swish's new marketplace, Swish Go, and ecommerce giant Flipkart. Ownly is already handling around 50,000 orders a day in Bengaluru and entered Hyderabad just two weeks ago. Swish, which started with quick food delivery, is expanding into restaurant aggregation with its new marketplace, Swish Go. Ecommerce giant Flipkart, too, is testing its food delivery service, Eat In, in Bengaluru.

EquityPandit
Oct 8th, 2026
Swiggy Instamart dark store faces scrutiny over expired food.

Swiggy Instamart dark store faces scrutiny over expired food. October 8, 2026 After rider complaints, food safety officials found 14 expired items during an inspection at a Swiggy Instamart dark store in Hyderabad. The riders say expired food was going out to customers from the store. They want action against its management. According to the reports, the items turned up during an inspection and included milk products, paneer and sauces. A dark store is a small warehouse that quick-commerce apps use to pack and dispatch orders. Shoppers cannot walk in and buy things there. Quick commerce simply means groceries and daily items reach you within minutes, packed from these local hubs. Milk and paneer spoil fast, so staff need to check expiry dates often. The findings have raised questions about how the store tracks its stock and removes old products before packing orders. Plenty is still unclear. The reports do not say how many expired items, if any, reached customers. They also give no details on penalties or further action, and they carry no response from Swiggy's management. No official statement confirming the inspection appears in the sources reviewed, so the findings remain reported rather than confirmed. Hyderabad is not the first trouble spot. Four quick-commerce FSSAI licenses, including two Swiggy Instamart sites in the city, were stopped on September 30 by Telangana's food safety regulator, TG SAFE, according to sources. An FSSAI licence is the permit a food business needs to operate. The same report says Telangana officials inspected 16 quick-commerce dark stores in Hyderabad, which led to those four suspensions. It also says the Maharashtra FDA suspended licences of several dark stores in August, and that FSSAI sent Swiggy Instamart nine notices in July over quality and contamination complaints. None of the sources carries a Swiggy response to the Hyderabad allegations. Until officials or the company say more, the full picture stays incomplete. Ready to invest like a pro? Tradz by EquityPandit app equips you with 100+ Free tools and knowledge you need to succeed. Download the Tradz by EquityPandit app and gain access to daily stock lists and insightful market analysis and much more! Explore On Popular Screeners