Assistant Manager Housekeeping

Job Description

• Assist the Executive Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen.
• Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
• Monitor the Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service.
• Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
• Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
• Assist to plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
• Prepare weekly staffing schedules, monitor ambassador attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
• Assist to prepare various monthly reports and submit them to the Executive Housekeeper.
• Ensure that room cleaning productivity is monitored closely and maintained
• Assist the Executive Housekeeper and Assistant Housekeeper in the daily checking of guest rooms and public/Heart of House areas to specified performance standards.
• Maintain an accurate and proper inventory of all stocks, guest supplies, linens etc to prevent pilferage or loss of any nature.
• Ensure that the incidents and procedures of “Lost and Found” properties are properly recorded and stored accordingly.
• Assist the Executive Housekeeper and Assistant Housekeeper in ensuring ambassador development through regular follow ups, taking on board both positive and constructive feedback.
• Doing performance reviews as part of KPI and follow through the actions required for team development.
• Accountable for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions.
• Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors.
• Handle or resolve all guest complaints, establish amicable relations with guests of the hotel, looking after their needs and comforts at all times.
• Monitor productivity of the team. Motivate and support them, lead by example, help them to reach targets in place.
• Process timesheets to meet deadlines, ensuring accuracy.
• Openly communicate with ambassadors, ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.
• Ensure required levels of stock are available and order to par levels if necessary.
• Ensure all department equipment and work areas are maintained to a high standard.
• Ensure security of guest rooms and keys.
• Assist with regular stocktaking.
• Liaise with Front Office and Engineering regarding “ready” rooms ensuring guest requirements are met.
• Any other reasonable request within your range of competence as required by your Supervisor or Management.

Qualifications

**Required Qualifications:**

• Proven leadership experience with a demonstrated ability to supervise and motivate housekeeping or hospitality teams
• Service-focused personality with a genuine commitment to guest satisfaction and hospitality excellence
• Excellent verbal and written English communication skills
• Strong organizational and time management abilities with meticulous attention to detail
• Proficiency with computer applications including Microsoft Word and Excel
• Physical capability to carry, and move materials weighing up to 30 lbs and to move throughout the building, bend, stoop, and reach as needed
• Flexibility to work evenings, weekends, and holidays as required by operational needs
• Ability to thrive in high-pressure, stressful situations while maintaining composure and professionalism
• Strong interpersonal skills with the ability to build and maintain positive relationships with team members, guests, and stakeholders
• Excellent problem-solving and conflict resolution abilities
• Demonstrated commitment to health, safety, and sanitation standards compliance

**Preferred Qualifications:**

• Prior experience in housekeeping management or a related hospitality management role
• Familiarity with inventory management and cost control practices
• Experience working in a multi-property or large-scale hospitality environment
• Knowledge of quality assurance processes and continuous improvement methodologies
• Certification in hospitality management or housekeeping operations 

Additional Information