MetLife

Sells life insurance and workplace benefits

IT Infrastructure Specialist

System AdministrationConfirmed live in the last 24 hours

Full-timeBucharest, RomaniaIn-person

About the Job

Requirements

Three to five years of experience in IT infrastructure and/or IT support roles.
Experience working in multicultural, regional teams.
Working knowledge of ITIL and process-driven service delivery.
Knowledge of Active Directory.
Windows Server administration skills.
Knowledge of network operations and hardware, including Cisco routers and switches.
Practical, hands-on use of AI assistants such as Microsoft Copilot or Claude in daily work, including drafting solutions, analyzing logs or errors, and creating knowledge articles.
Ability to write clear prompts, critically validate AI outputs, and apply AI within data privacy and security guidelines.
Fluent written and spoken English.
Strong communication and a customer-oriented mindset.
Time management and resilience under tight deadlines.
Ability to work independently with minimal supervision.
Attention to detail and awareness of the impact of infrastructure changes.

Responsibilities

Provide Level 2 and Level 3 support for end-user infrastructure and applications.
Diagnose and resolve hardware, network, application, and voice technology issues.
Resolve ServiceNow tickets on time and within service-level agreements, and guide users to raise tickets with the appropriate support groups.
Administer in-scope Windows Servers.
Support the IT Risk and Security team by remediating known vulnerabilities and applying security patches.
Collaborate with third-party providers to resolve issues.
Support global teams in deploying infrastructure and application changes.
Support the local business during end-of-month activities.
Use AI tools such as Microsoft Copilot responsibly to accelerate troubleshooting, documentation, and routine task automation.

Desired Qualifications

VMware knowledge.
MS SQL configuration and scripting.
PowerShell scripting, including using AI to generate, review, and improve scripts.
Experience or interest in automating repetitive IT tasks, such as with Power Automate or Copilot Studio.
Curiosity and openness to adopting AI-enabled and automated ways of working.

The Opportunity

We are looking for an IT Infrastructure Specialist to keep our local business running smoothly. You will be the go-to person for resolving IT issues and requests quickly, while working with global suppliers and support teams, from server to application support, to make sure all services perform within agreed parameters. You will report directly to the IT Infrastructure Manager and join an inclusive, multicultural team where your ideas make a real impact.

Key Responsibilities

Provide L2/L3 support for end-user infrastructure and applications.
Diagnose and resolve hardware, network, application, and voice technology issues.
Resolve ServiceNow tickets on time and within SLA, and guide users to raise tickets with the right support groups.
Administer Windows Servers in scope.
Support the IT Risk & Security team by remediating known vulnerabilities and applying security patches.
Collaborate with third-party providers to resolve issues.
Support Global Teams in deploying infrastructure and application changes.
Support the local business during end-of-month activities.
Use AI tools (e.g., Microsoft Copilot) responsibly to speed up troubleshooting, documentation, and routine task automation.

Required Qualifications

Experience

3-5 years in IT Infrastructure and/or IT Support roles.
Experience working in multicultural, regional teams.

Technical skills

Working knowledge of ITIL and process-driven service delivery.
Active Directory.
Windows Server administration.
Network operations and hardware (Cisco routers and switches).

AI fluency

Practical, hands-on use of AI assistants (e.g., Microsoft Copilot, Claude) in daily work, such as drafting solutions, analyzing logs or errors, and creating knowledge articles.
Ability to write clear prompts, critically validate AI outputs, and apply AI within data privacy and security guidelines.
Curiosity and openness to adopting AI-enabled and automated ways of working.

Soft skills

Strong communication and customer-oriented mindset.

Time management and resilience under tight deadlines.
Ability to work independently with minimal supervision.
Attention to detail and awareness of the impact of infrastructure changes.
Fluent English, written and spoken.

Preferred Qualifications

VMware knowledge.
MS SQL configuration and scripting.
PowerShell scripting, including using AI to generate, review, and improve scripts.
Experience or desire to automate repetitive IT tasks (e.g., with Power Automate or Copilot Studio).

The expected salary range for this position is 182100 - 230000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

About the Company

MetLife

Sells life insurance and workplace benefits

MetLife sells life, dental, disability and other insurance, along with annuities and retirement products, to individuals and to employers that offer them as workplace benefits. It is one of the largest US life insurers and a major supplier of group benefits to American employers, with insurance businesses across Asia, Latin America, Europe and the Middle East. Customers pay premiums for coverage, and MetLife invests those funds and also manages money for outside clients through its asset management arm. Its retirement business takes over pension obligations from employers and pays the monthly benefits owed to their retirees. MetLife was founded in 1868 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1868

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