Project Manager - Customer Projects

Project Manager - Customer Projects

AltaLink · Calgary, Canada · Full-time · Posted 2026-10-06

Workplace: on_site

Department: Project Development (Perm/Term)

Description

Job Title: Project Manager – Customer Projects

Job Level: PMG C
Date Posted: October 5, 2026
Closing Date: Will remain open until the vacancy is filled
Job Type: Full-time Permanent

Category: Internal/External Opportunities

Location: Calgary

Powering a bright future starts with you!

At AltaLink, people are at the heart of our success. We are a team committed to doing the right thing for each other and our customers. We foster an environment that is inclusive, collaborative and high performing and we value personal accountability. Our people are empowered to continuously improve, deliver outstanding customer service, and make a meaningful impact every day. We embrace the unique identities, experiences and perspectives of our workforce, reflecting the communities where we operate. Everyone at AltaLink can expect to work in a safe, respectful environment where trust and commitment are at the core of how we operate.

Oh, and, what do we do?

We power Alberta! Our transmission lines deliver electricity to millions of Albertans 24 hours a day, seven days a week. When you’re on our team, you’re supporting Alberta’s homes, farms, businesses and industries by providing the safe, reliable and affordable electricity they rely on. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on. Want to join our team? We’re excited to share that we are hiring a Project Manager.

Job Description:

AltaLink’s Operations – Project Development team is actively seeking a Project Manager to lead, manage and develop customer projects from initial requests through permitting with the Alberta Utilities Commission (AUC). This team is at the forefront of the Alberta economy, working with the AESO, Distribution Facility Owners, Industrial Partners, Pipeline Owners, Data Centres, Generation Customers (Gas, Wind and Solar), Emerging Technologies such as Battery Energy Storage, and AltaLink Asset Management to grow Alberta’s economy.

As a Project Development Project Manager you will lead a project team including both internal and external experts encompassing all aspects of AltaLink’s business: Customer Service, Engineering, Siting, Land, Environment, Consultation and Communication, Operations, Asset Management, and Regulatory. In addition, a Project Development Project Manager is an essential component of AltaLink’s Customer Service strategy and is a key interface with Connecting Customers and the AESO.

The successful candidate will be responsible and accountable for the development of Customer Projects; this will include: working closely with internal and external Customers to define project requirements (scope, schedule, etc.), leading the internal Project Team to define the project scope, budget and schedule, developing and delivering key project deliverables to the AESO and internal and external Customers (Connection Proposal, Service Proposal, and Facility Application), and providing exceptional Customer Service to all internal business partners and external Customers.

This position will be of interest to anyone interested in joining a fast-paced, dynamic team, who is looking for the challenge of leading projects for a vast array of diverse Customers while developing an exceptional Customer Service skillset.

This is a full-time position, based out of the Calgary office, and will report to the Manager, Project Development within the Projects group.

Responsibilities:

• Effectively lead projects within a matrix organization from concept to AUC decision; this includes: building, managing and leading project teams;
• Represent AltaLink with the AESO and Customers, providing exceptional customer service to both, exceeding their high expectations, and consistently meeting required project deliverables;
• Manage overall project cost, compliance, quality, scope, and schedule to meet project objectives;
• Identify project risks and develop and implement mitigation strategies;
• Deliver required project documentation: connection proposals, service proposals, and facility applications;
• Lead the project through the AUC permitting process, including responding to Information Requests and assisting through any Regulatory proceedings;
• Effectively and accurately report project status, costs, schedule, changes, and risks to the AESO, Customers, and AltaLink Management;
• Manage AltaLink’s identity with the AESO, Customers, and Stakeholders including any Public impacted by the project;
• Lead and manage external consultants and contractors responsible for the design, engineering, and estimate development activities;
• Effectively and efficiently transition projects from the Development Team to the Delivery Team; and
• Demonstrate key behaviors and meet identified expectations outlined in our four cultural pillars – one team, continuous improvement, customer focus and personal accountability.

Requirements

Qualifications:

• Bachelor's degree in engineering;
• Qualifies for registration as a Professional Engineer with the Association of Engineers & Geoscientists of Alberta (APEGA);
• Minimum of 4 years of proven project management experience with ability/experience in the above noted responsibilities;
• Experience building, managing and leading multi-disciplined teams in a matrix organization;
• Experience leading and managing EPC contractors and external consultants;
• A strong commitment to integrity, teamwork and safety;
• An active facilitator and problem-solver, with a high-degree of flexibility and proven diplomacy and negotiation skills with all levels of an organization;
• A Customer Service mindset that is proactive in exceeding internal and external Customer needs and expectations;
• Strong inter-personal skills to interface with team members and customers to promote positive customer outcomes and the ability to develop and maintain working relationships with internal and external business partners and Customers;
• Strong written and verbal communication skills are essential;
• Comfortable working in a dynamic environment, with conflicting priorities; strong time management skills are essential;
• Some site travel will be required, and a driver’s license is required; and
• Proven track record of good attendance and performance.

Notes:

Internal candidates must submit their resume internally via https://referrals.workable.com/altalink/jobs/

External candidates must submit their application via Workable externally at AltaLink - Current Openings (workable.com).

AltaLink employees should be aware that we may contact your manager during the selection process.  Some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstract, and drug tests.  Please contact the Hiring Manager or Recruiter for further clarification if required.

We thank all candidates for their interest in a career with AltaLink. Due to the high volume of applications, we will only be contacting candidates being considered for an interview. We sincerely appreciate all interest and invite all candidates to follow us on LinkedIn, Facebook and/or X.

In proceeding with your application, you will be required to submit personal information to AltaLink through our applicant tracking service provider and this information will be accessible to AltaLink personnel involved in AltaLink’s hiring processes.  AltaLink also relies on third parties to assist in the hiring process and your information may be provided to them for this purpose. In the application process, AltaLink will require you to provide consent to the collection, use, and storage of your personal information for these purposes.

At AltaLink, we celebrate diversity and inclusion. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, family status, source of income, sexual orientation or any other category protected by applicable provincial or federal law.

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Spending Accounts
• Competitive Compensation and Bonus Plan
• Defined Contribution Pension Plan and Group RRSP
• Group Life Insurance
• Employee Assistance Program
• Vacation, Earned Time off, Birthdays Off Work and 13 Recognized Holidays
• Tuition Reimbursement
• Social Club
• Onsite Parking and Onsite Gym

• Wellness Programs

• Relocation support may be considered for eligible positions and will be assessed on a case-by-case basis.

Apply

Apply at AltaLink

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