Event Services Supervisor - Audio Visual, Event Technology

Description

Event Services Supervisor

At Pinnacle Live, you’ll do more than fill a role—you’ll help shape the future of live events, hospitality, and production excellence.

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.

Essential Functions

• Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event
• Ensures all inventory is in good working order and rental condition
• Complies and enforces all Company security and safety measures
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
• Ensure any lost, stolen or damaged equipment is immediately reported to supervisor
• Continually work toward updating and improving technical skills
• Provide continued communication with client to ensure success of all events
• Maintain accurate client event information into the Company’s billing/event order system
• Review invoice with client and obtain client’s signature on invoice and add-ons
• Ensure all Company occupied areas are clean, organized and up to Company standards
• Perform other duties as assigned.

Supervisory Responsibilities

Indirectly provide oversight to technical crew for daily activities. Provide coaching, mentoring, directing work.

Education & Experience

• Two (2) to three (3) year’s prior experience in the audiovisual and/or hospitality industry.
• Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Planning ability; able to plan ahead and prioritize
• Excellent organizations skills
• Strong inter-personal skills
• Strong verbal, listening and written communication skills
• Strong customer focus
• Strong team player orientation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies

• Adaptability - Adapts to change in technology and work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent changes, delays, or unexpected events. Willing to be flexible as far as work responsibilities and environment. Is seen as balanced despite the conflicting demands of the situation.
• Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. Is widely trusted. Is seen as a direct, truthful individual. Can present the unvarnished truth in an appropriate and helpful manner. Keeps confidences. Admits mistakes. Doesn't misrepresent themselves for personal gain. Has integrity.
• Technical Skills - Assesses own strengths and weakness. Pursures training and development opportunities. Strives to continuously build knowledge and skills. Shares expertiese with others.
• Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Takes responsiblility for work done. Will stand up and be counted. Doesn't shrink from responsibility. Can be counted on when times are tough. Willing to be the only champion for an idea or position. Is comfortable working alone on a tough assisgnment.
• Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group committments to goals and objectives. Supports everyone's efforts to succeed. Is seen as a team player and is cooperative. Can be candid with peers. Can find common ground and represent their own interests and be fair to other groups.
• Time Management - Uses their time effectively and efficiently. Values time. Concentrates their efforts on the more important priorities. Gets more done in less time than others. Can attend to broader range of activities. Makes decisions in a timely manner, sometimes with incomplete information. Able to make a quick decision. Can orchestrate multiple activities at once to accomplish a goal.
• Job Knowledge - Uses in depth knowledge of concepts, principles, and procedures and applies them to varied and complex situations within assigned department. Keeps up to date on developments that affect job.
• Persuasiveness / Negotiating - Influences and shapes issues and desired outcomes.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• sit at a desk
• stand or walk for long periods, including up and down stairs
• consistently bend and stoop
• Use hands to hold, handle, or feel
• reach with hands and arms
• talk, hear and communicate.
• lift up to 50 pounds occasionally

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment will vary depending on venue and may include moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The noise level in the work environment will vary between moderately quiet and/or nosy volumes. The employee will be required to work long hours as needed.

Work Schedule

Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.