Application Engineering Environments Support Analyst

About Vanguard
Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.

Vanguard’s India Office

Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.

Role Summary

This role provides expert level configuration services across all platforms, including auditing source code archives. Writes and audits configuration management build plans and version description documents, ensure seamless backend operations, and deliver secure, scalable, and reliable technology solutions.

Responsibilites
1. Provides expert level configuration services for up to ten applications on multiple platforms. Works on the most complex systems with large numbers of interfaces and users.
2. Plans, schedules, and completes the most complex software builds and elevations, creates directories and security groups, and recreates prior versions. Monitors software, hardware, or middleware updates, and packages and tests complex in-house applications. Participates in inspections, elevations, and related meetings to address configuration issues.
3. Installs tools for internal clients, and monitors compliance and usage.
4. Administers and audits source code archive databases. Writes and maintains documentation, including policies and procedures, configuration templates, guides, and release notes. Audits software, hardware, or middleware baselines, updates, and documentation. Reviews staff configuration management plans and tasks.
5. Administers and audits configuration management plans and completes the most complex client requests. Adds, updates, and completes IT problem management and change management database records. Researches and resolves the most complex issues. Audits change management configuration records for future releases.
6. Leads inspections, elevations, and related meetings to address configuration issues.
7. Works with management to implement quality assurance improvement plans and initiatives, concentrating on methodology and configuration management.
8. Creates standard and ad hoc reports for IT project teams and managers. Measures and assesses metrics, including accuracy, timeliness, errors, rescues, and availability code and documentation. Tests and evaluates IT vendor products and makes recommendations.
9. Trains and mentors staff and writes training materials. Resolves the most complex issues elevated from staff.
10. Participates in special projects and performs other duties as assigned.
11. Collaborate with front-end developers and cross-functional teams to define objectives, aligning back-end solutions with user-centric design for seamless experiences.
12. Integrate and manage data flow between multiple back-end services, APIs and databases, ensuring smooth, reliable data exchange.
13. Ensure the back-end functionality is reliable, secure and scalable, implementing best practices for data protection and system performance.
14. Analyze system performance and troubleshoot data, processes and code, identifying and implementing improvements to enhance efficiency.

Qualifications and Skills

• Minimum of 8 years of related work experience in application engineering, configuration management, or backend systems support
• Postgraduate degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience
• Hands-on experience in server-side development, database design, and system performance optimization
• Proficiency in managing APIs, data flows, and integration between back-end services and databases
• Experience working in Agile environments using tools like JIRA and Confluence
• Ability to create detailed technical documentation, templates, and configuration standards
• Effective communication skills for mentoring teams and leading technical discussions across functions

Location

This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you 

Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

Financial wellness 
We're committed to enabling your financial success and provide competitive offers and programs.

Physical wellness 
We're committed to providing benefits that support your physical health and wellness.

Personal wellness 
We're committed to providing resources that help support the full scope of your life.

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.