Guest Service Associate - Front Office
No salary listed
Entry, Junior
Bachelor's
New Delhi, Delhi, India
In Person
Food Service & HospitalityHotel Guest Services
About the job
Requirements
- A diploma in Tourism, Hospitality Management, or an equivalent qualification is required.
- At least 6 months to 1 year of relevant front-office or guest-service experience is required; freshers with a strong hospitality background are encouraged to apply.
- Proficiency in English across reading, writing, and oral communication is required.
- Working knowledge of Microsoft Excel, Word, and PowerPoint is required.
- Experience with Opera or a similar property management system is required.
- The candidate must be able to interact professionally with diverse guests.
- Problem-solving and conflict-resolution ability is required.
- Organizational skills and attention to detail are required.
- The candidate must be able to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
- A professional demeanor and commitment to customer service are required.
Responsibilities
- Greet guests professionally and provide efficient check-in and check-out experiences.
- Address guest inquiries and resolve complaints promptly and empathetically.
- Maintain detailed records of guest interactions and preferences to support personalized service.
- Respond to special requests and coordinate with other departments to support guest satisfaction.
- Manage room bookings and maintain reservation records using the property management system.
- Monitor and update room status in coordination with Housekeeping.
- Maintain front-office logs and shift reports.
- Process check-ins and check-outs while following administrative procedures.
- Maintain records of hotel banquet functions and special events.
- Liaise with departments to resolve day-to-day operational and administrative issues.
- Follow the procedures and standards in the hotel's operations manual.
- Identify and implement initiatives to improve guest service.
- Support team members in delivering consistent service standards.
- Communicate with management about matters affecting hotel operations.
- Assist with additional responsibilities assigned by management.
Desired Qualifications
- Proficiency in additional languages is preferred; basic understanding of Tamil or Telugu is advantageous.
- Prior experience in a hotel or hospitality establishment is preferred.
- Familiarity with hotel front-office procedures and guest-service protocols is preferred.
- A certification in hospitality or customer-service training is preferred.
- Experience with other hotel management systems or booking platforms is preferred.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget