Vendor Management Lead
Posted on 2/28/2024
INACTIVE
WhatNot

501-1,000 employees

Community marketplace platform
Company Overview
WhatNot’s mission is to enable anyone to turn their passion into a business & bring people together through commerce. The company has the fastest growing marketplace with their unique shopping experience for niche and passionate users.
Consumer Goods

Company Stage

Series D

Total Funding

$464.7M

Founded

2019

Headquarters

Marina del Rey, California

Growth & Insights
Headcount

6 month growth

19%

1 year growth

62%

2 year growth

296%
Locations
Austin, TX, USA • Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Operations & Logistics
Procurement & Sourcing
Quality Control & Compliance
Supply Chain Management
Requirements
  • Experience in operations, sales or service in a high paced ecommerce environment preferred.
  • Minimum 4+ years of diverse experience in scalable operations, ideally with experience in managing external (3rd party vendor partners) stakeholders to get results
  • Excellent communicator with strong cross-functional skills across different team members
  • Ability to shift priorities quickly, while maintaining a high degree of organization and control
  • Strong analytical skills, data orientation, and metrics-driven operator
  • Experience in project management and managing strategic projects with cross-functional teams
  • Track record of driving process improvements & cost optimizations
Responsibilities
  • Manage the day to day performance of our BPO partners.
  • Identify root cause and solutions for dips in performance.
  • Maintain relationships with our BPO and internal stakeholders
  • Hold partners to the metric goals outlined in their statement of work.
  • Support and lead critical initiatives to scale existing/new support and trust & safety programs.
  • Identify trends to improve our products, support processes, optimize workflows and improve operational efficiency in order to increase customer satisfaction and product adoption.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners, including the ability to synthesize feedback and adjust plans accordingly.
  • Effectively work cross-functionally with a broad range of stakeholders.