Digital Realty

Global data center REIT with interconnection

Implementation Manager

Project ManagementPosted on Nov 12

Full-timeSingaporeNo salary listed

About the Job

Requirements

A university degree, preferably in a technical field such as engineering, telecommunications, or computer science.
Ten years of experience deploying fixtures and infrastructure in a data centre environment, preferably in the telecommunications, colocation, or hosting industry; alternatively, at least five years of experience in operations, data centre construction, or the telecommunications or engineering industry.
Advanced knowledge of rack, cage, electrical distribution, and data cable infrastructure.
Advanced knowledge of reading and interpreting construction plans, single-line drawings, and construction specifications.
Experience working within an international organization with teams located across APAC, EMEA, and the United States.
Advanced proficiency with Microsoft productivity tools, including Word, Access, Excel, and Visio.
Experience working with systems such as Salesforce, ServiceNow, and Oracle.
Expert proficiency with Microsoft Project and working knowledge of cost accounting.
Ability to manage multiple projects across different sites with varying complexity and customer requirements.
Ability to track project costs using purchase orders and other tracking methods.
Ability to analyze and solve problems involving several options with limited information.
Ability to interpret written, oral, diagrammatic, or scheduled instructions and work independently.
Advanced analytical and quantitative skills.
Detail orientation and strong communication, interpersonal, and oral and written presentation skills.
Ability to make effective presentations and respond to questions from groups of clients, customers, and the public.
Customer service skills.
Strong multitasking abilities.
Ability to work proactively, flexibly, and meet deadlines in a fast-paced, mission-critical facilities environment.
Experience working with material and installation vendors throughout project scoping, quoting, and delivery for large-scale projects.
Willingness to travel locally and internationally approximately 30–50% of the time.

Responsibilities

Manage the effective execution of assigned customer implementation projects in accordance with contractual agreements and implementation timelines.
Act as the customer interface during project delivery and coordinate communication with customer success managers as needed to align with service wraps.
Own end-to-end project planning, work coordination, resource allocation, quality specifications, and timelines.
Create a bill of materials and scope or specifications for each subcontractor trade required to implement customer requirements.
Create project purchase orders for outsourced work.
Allocate work to remote hands technicians, external vendors, and Security; oversee delivery and ensure work meets customer and business requirements.
Assist with presales activities, including providing project timeline estimates and project budgets.
Support requests for proposals for large customer installations, compare vendor quotes, and participate in vendor selection.
Manage customer acceptance after project completion.
Hand over implemented solutions to internal teams, including required project documentation such as commissioning and testing results, as appropriate to installation type and size.
Report project lessons learned, including what went well, what did not go as expected, and opportunities for improvement, to the Implementation Services Lead.
Assist with coordinating onsite deliveries and receive goods not supplied by the installing vendor.
Report project costs, including documenting project costs and changes.
When required by customer installation demands, submit change management requests to Operations for review and approval, and ensure methods of procedure are approved so work can proceed on schedule.
Submit vendor access requests and ensure vendor access is validated in time to maintain the schedule.
Manage internal projects supporting network capacity upgrades in data halls and meet-me rooms, and whitespace fit-out projects that create sellable area or capacity.
Provide coverage for other Implementation Managers in the APAC region when needed.
Manage customer orders received after the customer's lease has commenced, including orders that do not require a full-scale project.
Participate in training programs, workshops, and self-directed training relevant to the role.
Support subregional initiatives and activities as a member of the cross-functional team.
Identify opportunities for process enhancements and suggest improvements to efficiency and effectiveness.
Assist with onboarding new team members by sharing knowledge and helping them integrate into the team and organization.

Desired Qualifications

Project management certification is preferred.

The Implementation Manager is responsible for efficient delivery of customer implementations in our data centres, includingcoordinationofinternalandexternalresources, coordinationofprocurementactivities,coordinationof project progress updates, quality assurance and coordination of handover to customers and to Operations.

The Implementation Manager will manage multiple simultaneous projects across several data centres in their region using standard project and construction management best practices. Their primary responsibility is to use standard project management and construction best practices to ensure all deployments are completed on time, in budget, and error-free.

What you’ll need

Universitydegreepreferablytechnical(i.e.: BA/BS, Engineering,TeleCom.ComputerScienceetc.)
10 years’ experience in the deployment of fixtures and infrastructure in a data centre environment (preferable in the Telco, Colo or Hosting industry)
Or minimum5yearsofexperienceinoperations,data centreconstructionand/orinthe telecommunications/engineering industry.
Advancedlevelknowledgeofrack,cage,electricaldistribution,anddatacableinfrastructure,
Advancedlevelknowledgeinreading/interpretingconstructionplans,single-linedrawings,and construction specifications,
Experience working within an international organisation with teams located across the APAC, EMEA and US.
AdvancedlevelproficiencyintheuseofMSProductivitytools,includingWord,Access,Excel,Visio,
Experience working with systems like Salesforce, ServiceNow, Oracle,
ExpertlevelproficiencywithprojectmanagementsoftwareMSProject, WorkingknowledgeofCost Accounting.
Preferably Project Management Certified

Competencies

Ability to manage multiple projects, across different sites, with ranges in complexity and customer requirements
Abilitytotrackcostsforallprojects,usingpurchaseordersandothertrackingmethods,
Abilitytoanalyseandsolveproblemsinvolvingseveraloptionswithlimited information,
Abilitytointerpretvarietyofinstructionsfurnishedinwritten,oral,diagramorscheduleformandto work independently,
Requiresadvancedanalyticalandquantitativeskills,
Mustbedetailorientedwithexcellentcommunications,interpersonalandoral/writtenpresentation skills
Abletomakeeffectivepresentationsandrespondtoquestionsfromgroupsofclients,customers,and the public
Customerservice skills
Strongmulti-taskingabilities,
Mustbeaself-starter,proactive,flexible,andabletoworkwithinandmeetdeadlines,
Demonstrateabilitytoworkeffectivelyinafast-paced,missioncriticalfacilitiesenvironment
Experience working with material vendors and installation vendors throughout the lifecycle of a project including scoping, quoting and delivery of large-scale projects

What you’ll do

Manageseffectiveexecutionofallassignedcustomerimplementationprojects,inaccordancewiththe contractual agreements and implementation timelines.
Actsasaninterfaceforcustomersduringtheproject delivery;coordinatescommunicationwithCSMs as required to align with the service wraps.
Isresponsibleforend-to-endprojectplanning,coordinationofwork,resourceallocation,qualityspecs and timeline.
Is responsible for working on creation of a bill of materials and scope/spec for each sub-trade required to implement the customer requirements.
IsresponsibleforcreationofprojectPurchaseOrdersforanyoutsourced work.
AllocatesworktoRemoteHandstechnicians,externalvendors,andSecurity,overseestheireffective delivery, and ensures they meet customer and business requirements.
Assistswithpre-salesactivitiessuchasprovidingprojecttimelinesestimates, project budgets etc.
SupportstheRFPprocessfortenderingoflargecustomerinstallations,comparesquotesfromdifferent vendors, and participates in the vendor selection process.
Isresponsibleforandmanagescustomer’sacceptanceaftercompletion.
Is responsible for the internal hand-over of the implemented solution to internal teams, including the handoverofrequiredprojectdocumentation(notincludedinscopebytheDesignEngineering)suchas commissioning/testing results, etc, depending on the type and size of the installation.
Isresponsibleforreportingoverallprojectlessons learnedtotheImplementationServicesLeadon what went well, what didn’t go as expected, opportunities to improve.
Assistswithcoordinationofon-sitedeliveries;isresponsibleforreceiptofgoodsnotsuppliedbythe installing vendor.
Isresponsibleforprojectcostreporting,includingdocumentationofprojectcostandprojectcost changes.
If applicable due to Customer installation demands, is responsible for submitting of Change ManagementrequeststoOperationsforreviewandapproval,alsoensuresMOPsareapprovedso work can proceed on schedule.
Isresponsibleforsubmittingvendoraccessrequestsandensuringvendor’saccessisvalidatedintime to keep work on schedule.
Is responsible for managing a range of internal projects in support of internal network capacity upgradeswithinthedatahalls/MMRsand/orwhitespacefit-outprojectswithinthedatahallsinsupport of creating new sellable area/capacity.
Provides coverage for other Implementation Managers resources based within the APAC region when needed
Responsible for orders coming from customers after their lease has commenced, these orders may not require a full-scale project.

AdditionalDutiesandResponsibilities

Engageintrainingprograms,workshops,andself-directedtrainingtoenhanceskillsandknowledge relevant to the role.
Supportsubregional initiativesandactivitiestobeaneffectivememberofthecross-functional team.
Identifyopportunitiesforprocessenhancements,suggestingimprovementsthatcontributetoefficiency and effectiveness.
Assistinonboardingnewteammembers,sharingknowledgeandhelpingthemintegrateintotheteam and the firm’s culture.
Willing to travel locally and internationally approximately 30-50% of the time

About the Company

Digital Realty

Global data center REIT with interconnection

Digital Realty Trust owns and operates a global network of data centers and leases space to thousands of customers, providing essential real estate infrastructure for the digital economy. Its offerings include wholesale, hyperscale, and retail colocation spaces, plus interconnection services that let tenants directly connect to cloud providers and networks within the data center ecosystem; customers sign long-term leases to ensure stable revenue. The PlatformDIGITAL platform ties its facilities together to support multi-cloud workloads and data movement across locations. The company differentiates itself with a large, multi-continent footprint, a history of strategic acquisitions, and emphasis on sustainability through renewable energy use and green funding. Its goal is to enable scalable, interconnected digital infrastructure for customers while expanding its own portfolio and services.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Austin, TX
Founded: 2004

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