Expert Program Business Manager
CenturyLink
Expert Program Business Manager
CenturyLink
Global telecommunications and IT services provider
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
Supports Program Management Office (PMO) Jiminy Cricket functions by tracking deliverables, maintaining documentation, supporting business process analysis, and ensuring alignment with IT lifecycle and Software Development Life Cycle (SDLC) standards. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others.
Location and Schedule
Customer site in the Washington DC Metropolitan area
This is a full-time position, 40 hours per week Monday through Friday
• Track, monitor, and provide status updates on program and project deliverables to ensure timelines and commitments are met.
• Apply established processes to ensure data accuracy, currency, validity, and relevance across PMO artifacts and reporting.
• Maintain a centralized library of PMO documents and develop standardized templates for both technical and management use.
• Support project, program, and portfolio-level activities including process analysis, mapping, optimization, reporting, market research, and internal communications.
• Translate business processes into actionable workflows, dashboards, and reporting tools to enhance visibility and decision-making.
• Update and maintain organizational IT lifecycle documentation supporting Agile methodologies.
• Define, develop, and maintain engineering (SDLC) artifacts, architecture standards, and governance processes. Provide oversight for Enterprise SDLC reviews, including change management activities.
Clearance Level TS/SCI with polygraph
Education
• High School Diploma/GED and 12 years of relevant experience within the last 15 years OR
• Associate's Degree and 10 years of relevant experience within the last 15 years OR
• Bachelor's Degree and 8 years of relevant experience within the last 15 years OR
• Master's Degree and 6 years of relevant experience within the last 15 years OR
• PhD and 4 years of relevant experience within the last 15 years
Experience
• Experience with tracking, monitoring and updating status of program deliverables
• Experience with application of processes to ensure data currency, validity, and relevance
• Experience maintaining library of PMO documents, build a repository of project templates for both technical and management to support the Project Managers
• Experience supporting project, program and portfolio-level business process analysis, mapping, improvements, reporting, market research and internal outreach and communications
• Experience translating business processes into workflows and dashboards
• Experience updating and keeping current organizational IT lifecycle documentation and supporting materials pertaining to both Waterfall and Agile software development methodologies - engage in defining, developing and keeping current engineering (SDLC) and architecture artifacts and standard; providing oversight of Enterprise SDLC reviews, including change management to ensure compliance with standards and required guidance
| This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $145,456 - $193,940 in these states: WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. |
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| Benefits |
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Requisition #: 343059
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Global telecommunications and IT services provider
CenturyLink, now Lumen Technologies, provides telecommunications and IT services for businesses and government, including voice, network, cloud, and managed services. Its offerings cover VoIP, SIP Trunking, hosted VoIP, SD-WAN, MPLS, IPVPN, plus Big Data as a Service, IoT, and cloud management across hybrid, private, and public clouds—backed by data centers. Compared with competitors, it combines traditional communications with modern network and cloud services at scale, serving a wide range of industries globally. Its goal is to help customers communicate, connect, and digitally transform with secure, reliable, and scalable network and cloud solutions.
Explore more opportunities at CenturyLink