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Superior Insurance Partners

Brokerage platform empowering independent agencies

Commercial Client Service Representative

Insurance Sales & AgencyPosted on Nov 12
Full-timeWhite House, TN, USANo salary listedIn-person

About the Job

Requirements

  • At least 2 years of customer service experience.
  • Willingness to obtain an insurance license.
  • High school diploma.
  • Good systems agility.
  • Proficiency in Microsoft Office.
  • Ability and desire to deliver results.
  • Ability to develop professional relationships with internal and external partners.
  • Effective communication skills.
  • Resilience and adaptability when priorities shift.
  • Willingness to collaborate with all teams and employees.

Responsibilities

  • Effectively manage a high volume of incoming calls.
  • Identify and assess client needs to achieve satisfaction.
  • Handle quoting, endorsements, and certificates, and own the renewal process.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid, and complete information using appropriate methods and tools.
  • Handle complaints, provide appropriate solutions or alternatives within time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.

Desired Qualifications

  • Property and Casualty Insurance License.
  • Experience with an Agency Management System.

About the Company

Superior Insurance Partners

Brokerage platform empowering independent agencies

Superior Insurance Partners is an insurance brokerage platform that partners with, invests in, and supports leading insurance brokerages. It preserves each partner’s independence and entrepreneurial culture while providing customized resources to help them grow faster. Agency Partners maintain their brand, compensation structure, and management, but gain access to administrative support, carrier market access, recruiting help, and potential acquisition backing. Partners can collaborate within a shared platform to expand client reach and broaden service offerings. The company contrasts with typical brokers by aligning incentives through a minimally disruptive model that combines local expertise with platform resources, enabling partners to serve existing clients better and win new ones. The goal is to help partner agencies scale efficiently and achieve their growth objectives through a combination of resources, carrier access, and strategic partnerships.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Campobello, SC
Founded
2020

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