Electronic Health Records Technician
Norton Healthcare
Electronic Health Records Technician
Norton Healthcare
Not-for-profit hospital system with clinics
Electronic Health Records Technicians complete a variety of tasks associated with supporting patient needs. These tasks range from supporting telecom call center operations, to providing contact center support, to collecting, assessing and processing of patient documentation. The work done by the Electronic Health Records Technician contributes to overall patient care, patient safety, revenue cycle management and continuous quality improvement.
*This is an in office position*
Electronic Health Records Tech Telecom Agent Responsibilities:
Announcing codes and pages through Vocera (Hospital communication system), throughout the Norton network of Hospitals
Answering and transferring calls to the appropriate location
Store, retrieve, review, assess, and process health-related information in both paper format and electronic format
Provide customer support and help guide patients through the MyChart app/website
Request medical records to be mailed or faxed to Norton Healthcare and log through Epic (Norton digital medical record system)
Assist patients with connecting to their zoom visits and general troubleshooting
Answer calls from other healthcare entities and release records via request over the phone, Epic, Mail and Fax
No experience required. We provide comprehensive on the job training. If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.
Desired:
Not-for-profit hospital system with clinics
Norton Healthcare runs a not-for-profit health system serving adults and children in Kentucky and Southern Indiana, with five Louisville hospitals, affiliated facilities, and hundreds of clinics. It delivers inpatient and outpatient care across general and specialty services (heart, neuroscience, cancer, orthopedics, women’s and pediatric care) and uses telehealth and urgent care centers to reach patients at about 350 locations. The network relies on a large medical staff and ongoing clinical research to connect patients with trials and advanced treatments. Its aim is to provide broad, accessible care across the region while prioritizing community health and inclusive care, as reflected in its recognized LGBTQ+ equality and disability inclusion efforts.
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