Account Director

What You Will Do:

Own a portfolio of existing accounts and take responsibility for their retention and growth.

Identify upsell and cross-sell opportunities within existing accounts.

Proactively own renewals in accounts in cooperation with the Customer Success team.

Succeed in a team selling environment for maximum account penetration and coverage.

Consistently forecast monthly and quarterly performance.

Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations.

Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings

Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact

Analyzing stakeholder mapping and setting overall strategy to capture the right frequency in touchpoints

Taking ownership of renewal success and strategy to achieve key commercial/contractual targets

Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognition

Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on

Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution

What You Will Need:

6+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS

Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!

Proven track record of using sales & persuasive skills

To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients

To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support

Passion for testing, measuring, and improving outreach and follow-up effectiveness

Strong communication skills in both writing and speaking (English and Spanish)

High sense of responsibility and accountability

A strategic thinker with excellent project and time management skills

Experience negotiating and navigating contracts and legal discussions

Thrives in a fast-paced, high-growth, rapidly changing environment

Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.

Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientists).

Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.

Experience in managing various stakeholder relationships to get consensus on solutions/engagements required

A university degree in Business, Marketing, Engineering, or related fields.

What We Offer:

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
Help build the team you want to work with and enjoy rewarding referral bonuses.
Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
From global retreats to team-building activities, expect year-round events that turn into lifelong memories.