Enterprise Account Manager
About the job
- 5–8+ years in account management, enterprise sales, or client-facing commercial roles.
- Experience working with larger customers.
- Strong understanding of IT hardware, software as a service, IT services, procurement, device lifecycle management, or related technology ecosystems, with comfort engaging with IT leaders.
- Strong operational instincts and ability to solve problems cross-functionally.
- Ability to balance strategic account planning with tactical execution.
- Excellent communication skills and comfort leading customer-facing meetings, quarterly business reviews, and executive conversations.
- High ownership, strong attention to detail, and ability to operate in a fast-paced, high-growth environment.
- Drive revenue growth across existing enterprise accounts through expansion, cross-sell, upsell, and broader platform adoption.
- Onboard new enterprise customers, ensuring strong implementation, stakeholder alignment, operational readiness, and early revenue ramp.
- Monitor usage, order volume, buying patterns, and account health; proactively identify opportunities to increase order frequency, product categories, geographic coverage, and overall spend.
- Troubleshoot customer issues and partner closely with Operations, Product, and Finance to resolve root causes quickly and effectively.
- Act as the central liaison between customers and internal teams, ensuring alignment and execution across functions.
- Host strategic business reviews focused on performance metrics, expansion opportunities, operational improvements, and executive alignment.
- Maintain accurate account data, renewal visibility, expansion pipeline, and revenue forecasts in the customer relationship management system.
About the company
Allwhere provides equipment management services for companies with distributed teams, handling procurement, lifecycle management, and retrieval of hardware such as laptops and accessories. Operations cover the full lifecycle from initial purchase to device recycling or resale, all under a subscription model. Customers access an enterprise dashboard offering real-time asset tracking, centralized visibility, and ongoing support. Allwhere aims to simplify and secure remote-work equipment management, helping employers equip employees while reducing logistics headaches.
Company Size
51-200
Company Stage
Seed
Total Funding
$9.5M
Headquarters
New York City, New York
Founded
2021
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Simplify's Take
What believers are saying
- The UK depot expanded on August 5, 2026, increasing capacity and turnaround speed.
- Canada depot launch on February 19, 2026 reduced cross-border shipping costs and delays.
- Remote-work employers still need centralized hardware control, onboarding, and retrieval automation.
What critics are saying
- Seed-stage allwhere still relies on $9.5 million and expensive depot expansion.
- APAC rollout in 2026 stretches execution across Australia, Japan, Singapore, and South Korea.
- Incumbent ITAD and logistics vendors can undercut margins and lock enterprise contracts.
What makes allwhere unique
- Allwhere bundles procurement, deployment, retrieval, storage, and ITAD into one workflow.
- Its depot network spans UK, Canada, EU, and Latin America, enabling local fulfillment.
- The platform integrates HRIS, MDM, and IDP tools for automated device lifecycles.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Hybrid Work Options
- Company Equity