Holland America Line

Operates cruise ships to global destinations

Chief Baker

Culinary & Kitchen ProductionUpdated on Nov 14

Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

At least 5 years of experience in a five-star-or-higher hotel, cruise ship, or high-profile restaurant performing the functions of a similar position.
At least 3 years of experience in a supervisory position, preferably in a multinational setting, with the ability to provide orientation and training.
Experience in a high-volume operation serving at least 500 meals per service.
Certification from an accredited advanced food safety program.
Extensive knowledge of kitchen machinery and knife safety.
Ability to effectively read, write, and speak English.

Responsibilities

Direct and oversee team members and all preparation of bakery products onboard for guests and crew.
Comply with company policy regarding waste separation and environmental compliance.
Conduct regular training with departmental members on food waste separation and environmental compliance in accordance with Global HESS policies.
Direct, supervise, and assist with preparation of bakery products onboard according to company standards.
Participate in daily bakery production while supervising, assisting, and training bake shop team members.
Prepare daily schedules for bakery team members.
Evaluate and conduct monthly ratings for each bakery department member.
Be responsible for the performance, appearance, dress, and personal conduct of assigned team members.
Monitor and control actual hours worked by bake shop team members.
Implement and execute food-handling and cleaning procedures for the bake shop in accordance with USPH standards.
Follow company HACCP procedures.
Control food costs by monitoring production, consumption, and forecasts.
Check the quality and quantity of items ordered and received from stores.
Work closely with the Executive Chef to achieve high guest satisfaction scores for bakery products served.
Ensure proper food storage in accordance with USPH procedures and standard corporate recipes, and report discrepancies to the Executive Chef.
Supervise and inspect operational cleanliness and cleanup after each service period using provided checklists and cleaning schedules.
Assign cleaning responsibilities within the bakery department according to the cleaning schedule and follow up on work-area and equipment cleanliness.
Report malfunctioning equipment or furnishings needing repair or refurbishing to the Executive Chef.
Work closely with galley leadership and other department leaders.
Perform other job-related functions as assigned, including health, environmental, safety, and security responsibilities.

Desired Qualifications

Extensive knowledge of VSP.
A degree from an accredited culinary college or university bakery program.

Directs and oversees team members and all preparation of bakery products onboard for guests and crew.

Comply with company policy regarding waste separation and environmental compliance.
Conduct regular training with all departmental members on food waste separation and environmental compliance as per Global HESS policies.
Direct, supervise and assist the preparation of all bakery products onboard as per company standards.
Actively involved in daily bakery production while supervising, assisting, and training team members in bake shop.
Prepare daily schedule for all bakery team members.
Evaluate, and conduct monthly ratings for each member of the bakery department.
Responsible for performance, appearance, dress and personal conduct of all team members assigned to the bakery department.
Monitors and controls actual hours worked for all bake shop team members.
Implementing and executing food handling and cleaning procedures for the bake shop in accordance with USPH standards.
Follows all HACCP procedures set by the company.
Controls food cost by monitoring production, consumption and forecasts.
Check quality and quantity of items ordered and received from stores.
Works closely with the Executive Chef in order to achieve the highest possible Guest Satisfaction Scores from bakery products served.
Ensures proper food storage in accordance to USPH procedures and thereafter in accordance to standard corporate recipes, reporting any discrepancies to the Executive Chef.
Supervises and inspects overall operation cleanliness and clean up after each service period following provided checklists and cleaning schedules.
Assigns all cleaning responsibilities within the bakery department according to the cleaning
schedule and follows up on overall cleanliness of the work area and equipment.
Reports and malfunctioning equipment or furnishings in need of repair or refurbishing to the Executive Chef.
Works closely with galley leadership and other department leaders.
Perform other job related functions as assigned.

Core Capabilities

Multi-tasking and all around leader.
Builds a strong team and fosters collaboration.
Able to manage high volume.
Acts as a corporate brand ambassador with onboard teams supporting and driving all long- term company goals and brand direction.
Good communication skills.

Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.

5+ years’ experience in a 5 star+ hotel, cruise ship or high-profile restaurant performing the functions of a similar position.
3+ year experience in a supervisory position preferably in a multi-nationality setting with a proven ability to provide orientation and training.
Experience in high volume operation of at least 500 meals per service.
Certification from accredited advanced food safety program. Extensive knowledge in VSP preferred.
Extensive kitchen machinery and knife safety knowledge.
Ability to effectively read, write and speak English.
Preferred: Degree from accredited culinary college or university bakery program.

About the Company

Holland America Line

Operates cruise ships to global destinations

Holland America Line operates a fleet of 11 ships that offer cruise vacations to destinations around the world. Its main product is a variety of guided cruises, with itineraries ranging from popular Caribbean and European trips to exotic routes in Alaska, South America, the Panama Canal, Australia, Asia, and unique voyages to places like the Amazon and Antarctica. The cruises work by combining planned routes, on-board services, and shore excursions; guests enjoy meals, entertainment, and activities while traveling to multiple ports. The company differentiates itself with a long history (over 150 years), a focus on “modern classic” ships, and a wide mix of traditional itineraries plus extended Grand Voyages and special itineraries that emphasize destination immersion and comfort. Its goal is to deliver excellence by creating once-in-a-lifetime experiences for guests, supported by a strong employee program, travel perks, health plans, and professional training for staff.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 1873

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