Commercial / Sales Associate

ABOUT THE EXPERIENCE

Fever is looking for a Commercial / Sales Associate for the launch of our newest immersive experience in Bangkok, Thailand.

Dopamine Land is a multisensory experience combining media, technology and play in one place. Whether you fancy a day out with the kids or one of our late evening adult-friendly sessions, this interactive museum wants everyone to embrace their inner child and explore all the colorful installations. So, don’t miss out! Take a break from your everyday life and get those dopamine levels up!

ABOUT THE ROLE

As Commercial / Sales Associate for Fever Originals in Southeast Asia, you will be part of the team driving the B2B area focused on special events, group bookings, and private experiences. You’ll manage inbound and outbound sales opportunities, handle customer calls, close deals for birthday celebrations and corporate or private events, and support the reporting and analysis of customer feedback.This role is ideal for a proactive, customer-oriented individual who enjoys relationship building, has a commercial mindset, and is comfortable in a fast-paced, dynamic environment.

• Strong command of English and Thai, both written and verbal, is essential for this role.
• Outreach to local groups (local hotels, schools, universities, large companies, etc.) to drum up sales, for additional sales opportunities.
• Manage B2B sales inquiries (both inbound and outbound) for Fever Originals in Southeast Asia.
• Handle customer calls and emails, from first contact to booking confirmation.
• Close deals for group visits, birthday celebrations, and privatizations.
• Provide personalized customer care, ensuring every interaction reflects Fever’s high service standards.
• Collect and analyze feedback to identify areas for improvement and share insights with management.
• Support reporting processes and help structure key performance metrics for the Fever for Business channel.
• Collaborate with the marketing and operations teams to align communication and optimize visitor satisfaction.
• Assume the role of a Fever brand ambassador; you are a representative of the company and should be serving and communicating the values of the company. 
• Proactively communicate any challenges, opportunities, and suggestions to the Fever producer team for consideration and/or appropriate action.

ABOUT YOU

• 2-3 years experience in sales, customer service, or commercial roles, ideally in hospitality, events, or entertainment.
• Strong communication and interpersonal skills, both written and verbal in English.
• Proactive attitude with a problem-solving mindset and attention to detail.
• Good analytical ability to interpret customer data and feedback.
• Comfort managing multiple priorities and adapting to fast-changing scenarios.
• Proficiency with CRM software and productivity tools (e.g., Excel, Google Sheets).