Patient Care Coordinator - Rural Health
About the job
- Customer service-related experience is required.
- Provide receptionist and skilled clerical support to the clinics.
- Schedule patients, obtain necessary documentation, and coordinate aspects of patient care to ensure continuity of care.
- Perform prior authorizations when necessary.
- Perform duties in a manner that promotes teamwork and reflects the facility’s mission and values.
- Six months of office or medical office experience is preferred.
- Six months of Electronic Medical Record or Practice Management experience is preferred.
A Patient Care Coordinator provides a variety of receptionist and skilled clerical duties in support of the clinics. This position is responsible for scheduling patients, obtaining necessary documentation and coordinating aspects of patient care to ensure continuity of care. Position performs prior authorizations when necessary. A PCC will perform all duties in a manner which promotes team concept and reflects the mission and values of the facility.
Required Qualifications:
- Customer service-related experience.
- 6 months of Office or medical office.
- 6 months of Electronic Medical Record / Practice Management experience.
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Minimum Salary: 19.97
Maximum Salary: 30.54
About the company
Providence Health & Services runs a large network of not-for-profit hospitals and clinics across seven western states, delivering a full range of health and social services. It provides inpatient and outpatient care, home and hospice services, substance abuse programs, and mental health treatment through its integrated network, reinvesting revenue back into care. Its not-for-profit, faith-based model means earnings are directed toward community care rather than shareholders, and the system focuses on scale and efficiency to serve more people. Its goal is to improve financial stability while expanding access and quality of care for a broad range of communities through higher patient volumes and cost-saving measures.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Renton, WA
Founded
1859
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Simplify's Take
What believers are saying
- Providence posted $349 million net income in first-half 2026, reversing last year’s loss.
- Kevin Smith became CFO on October 26, 2026, extending the turnaround push.
- Knight funding supports hundreds of jobs and major capital investment at St. Vincent.
What critics are saying
- Providence Health Plan shuts completely after the Medicare Advantage deal collapsed in August 2026.
- Providence settled a $42 million 401(k) lawsuit and a $17 million wage case.
- Providence’s 2026 service cuts in Seaside, Santa Rosa, and Portland signal durable contraction.
What makes Providence unique
- Providence’s 51-hospital western network spans hospitals, clinics, home care, hospice, and mental health.
- Phil and Penny Knight’s $1.1 billion gift funds Oregon’s first women’s hospital.
- Providence’s integrated St. Vincent Heart Institute and women’s services create a rare cross-specialty platform.
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Benefits
- Health Insurance
- Professional Development Budget
Company News
Five takeaways on AI governance, pilots, and virtual care from CHIME's Renton Innovation Summit. Health system leaders argued the barriers to innovation are internal, and debated how far to trust AI with the fix. By Pete Pappas Oct 30, 2026, 7:59 AM Key takeaways. Leaders at CHIME's Renton Innovation Summit argued that health systems innovate by cutting applications and ventures, fixing processes before buying technology, and ending pilots on schedule. Virtual care is now a workforce strategy as much as an access strategy, and AI governance works best when it finds a safe path to yes while keeping human reviewers from going on autopilot. At the most recent CHIME Innovation Summit, held Oct. 14 to 16 at Providence Health & Services headquarters in Renton, Washington, host Chero Goswami opened by telling health IT leaders to stop counting the seconds their tools save. Goswami, Providence's chief information and digital officer, said a tool that cuts 27 seconds from a clinical note has returned, in his words, a fistful of sand from a beach. He asked instead whether the physician who was charting at 9 p.m. now eats dinner with family four nights a week. He posed the same question to every session at the summit. How is this product or process giving time back to the person on the other side of the technology? "We've been disrupting everybody else for 30 years and calling it innovation," he said. "Let's disrupt ourselves." Goswami's question hung over the rest of the summit, the last of CHIME's 2026 series, which drew Providence's operating, finance, and clinical informatics leaders along with counterparts from Stanford Health Care, MultiCare, UCHealth, Sky Lakes Medical Center, TriState Health, TrueCare, and others. The leaders agreed that obstacles to innovation were mostly internal, but debated how far to trust AI with the repair. Five takeaways from the Renton Innovation Summit. Leaders counted retiring applications and spinning down ventures as innovation. The opportunities in fro nt of health systems have not changed in 27 years, Leslie Flake, Providence's CFO for system and operations finance, told the room. Five financial levers matter: revenue cycle, productivity, length of stay, medical group access, and supply expense. Every organization she has joined ran four times the applications it needed, which she blamed on governance rather than money. "Finance is secondary," she said. "My house is on fire, but I'm out in the backyard building a pool," said Darryl Elmouchi, Providence's COO, describing systems that innovate before fixing the basics. His own system's proudest recent work was the unglamorous kind, he said. Providence cut its portfolio companies from about 60 to fewer than 30. Retiring software is harder than buying it, added Scott Waters, MultiCare's interim CIO. Every application MultiCare drops has to be pried loose, so it now reviews new requests jointly with its CFOs. Online scheduling keeps failing because the process behind it never changed. The biggest failure of Elmouchi's career, by his own account, was a scheduling rollout at a prior health system. The cardiovascular service line volunteered to go first, errors piled up, and he pulled the system out after nearly a year. "We tried to digitize an inherently analog process without changing the process," he said. Success later meant collapsing 300 visit types to 12 and getting physicians to accept imperfect matches. Leah Rosengaus, executive director of digital health at Stanford Health Care, said her team spends most of its time getting operations to agree on a workflow rather than configuring tools, because surgeons' scheduling rules still live in notebooks. Moving work from one group to another is not innovation, said Deb Carpenter, TriState Health's CIO. "You're just shifting the workload." Pilots need an end date and a scaling path before they start. Elmouchi described how Providence now runs a pilot. It gets a window, often 60 days, with success defined up front, and then it either scales or stops. Providence also runs several picture archiving systems, so it will not pilot radiology AI until it has one. Sepsis care supplied the day's clearest example of a pilot that scaled. Brittany Cyriacks, clinical informatics program director at UCHealth, said the system routed sepsis alerts away from bedside nurses to a command center, where a virtual ICU nurse reviews the chart and drives the treatment bundle. When UCHealth acquired hospitals with poor sepsis outcomes, it added them to the same logic the next day, and she said they moved from the bottom decile to the top. Health systems now lean on virtual care to stretch their workforce. Solving access creates a workforce problem, which creates a budget problem, said Archit Bhatt, Providence's executive medical director for acute virtual care. Its virtual program covers 78 partner sites across eight service lines, staffed mostly by fractional physicians. Stanford keeps 28 percent of its ambulatory visits virtual, according to Rosengaus. In southern Oregon, Rick Leesmann, CIO of Sky Lakes Medical Center, serves an area the size of New Hampshire where many patients lack broadband, so his mobile clinics carry tablets and satellite links. Federal rural health transformation funding helps, he said, but it expires. Governance works when it finds a safe yes and keeps reviewers alert. Two surgeons at TriState Health wore Meta smart glasses during a procedure in October with no policy covering it, and Carpenter shut it down within a day. They had used them in residency and went around her expecting a no. Her team now asks how it can safely get to yes, because clinicians who expect a refusal stop asking and work around governance. The question has moved from can Digital Health Insights to "should we, and how," said Tracy Elmer, chief innovation officer of TrueCare, a Southern California community health center. Attendees also asked whether the data behind these tools represents every patient, and nobody was able to provide an answer. The room split on whose trust AI has to earn. "The patient isn't looking to trust an AI agent," Leesmann said. "They're looking to trust their caregiver." Scott Smitherman, Providence's CMIO and a practicing internist, said the system does not let AI diagnose or treat, and that it has made him a better doctor. What worries him is the reviewing itself. His ambient notes are now about 99 percent accurate, so he reads them less closely and the rare error slips past. "Human in the loop is absolutely not a panacea," he said. Pete Pappas is a journalist and writer covering the intersection of healthcare IT and artificial intelligence. He has written on topics including AI adoption in health systems, ambient clinical documentation, and the practical realities of bringing emerging technology into care delivery. He can be reached at [email protected]. Show your support. Subscribe. Enter your information below
Providence Holy Cross Medical Center Earns national recognition for Clinical Excellence from Healthgrades Providence Holy Cross Medical Center Earns national recognition for Clinical Excellence from Healthgrades. Date: 10/27/2026 11:30am Article Summary: Providence Holy Cross Earns Multiple 2027 Healthgrades Honors for Clinical Excellence Providence Holy Cross Medical Center received multiple Healthgrades honors for 2027, including placement among the nation's 100 best hospitals in six specialties and the 50 best for emergency hospitalization. The Mission Hills hospital also earned 12 Specialty Excellence Awards and ranked among California's top five for several specialties; Healthgrades said its evaluations rely on patient-outcome data such as risk-adjusted deaths and complications.
Providence Portland NICU places second in international reading competition. [Above: Barbara Gillespie, RN, and Jennifer Burrows, chief executive of Providence Oregon, with the read-a-thon's Baby Bug-themed poster.] October 2026 Providence Portland Medical Center's NICU placed second among 205 NICUs worldwide in the Babies With Books read-a-thon, highlighting how reading can bring comfort and connection to newborns and their families. NICU nurse Barbara Gillespie, RN, championed the effort, encouraging caregivers, parents and Providence leaders to read to newborns. Jennifer Burrows, chief executive of Providence Oregon, was one of those leaders, joining families in the NICU to help read children's books to their newborns. "I wanted to see if executives would come down and read to the babies. So far, we've had a huge number volunteering their time," Barbara says. Reading to newborns has a positive effect on everyone involved. In addition to reducing drops in a newborn's oxygen levels, it creates a healthy habit that helps bond parents and babies from day one. "The read-a-thon helps parents bond with their baby while relieving stress. It also starts them on a nice routine that they can continue when they go home," Barbara says." Barbara has championed Providence Portland's participation in the program. A NICU nurse for 45 years, she's worked in nearly every U.S. state, London, England and South Africa. Barbara fell in love with Providence Portland after experiencing the quality care Providence provide families firsthand. That was eight years ago. Now approaching retirement, Barbara feels proud to have helped spotlight her team while creating meaningful opportunities for caregivers and families to connect through reading. "One person cannot do this alone, so success involves motivating the staff and patients. It's a real team effort where nurses and caregivers are helping read to babies and encouraging parents," she says. [Above: Barbara, dressed in her Baby Bug mascot onesie, visits families with treats and ice cream to share.] A shared moment of care. For Jennifer Burrows, chief executive of Providence Oregon, the visit was an opportunity to connect personally with families. "Holding your newborn in your arms and reading - it's these little things that let mothers share a tender moment," she says. A former labor and delivery nurse, Jennifer reflected on the sacred time she shared with families and their newborns during her visit. "It was a joy to spend a bit of time in my day alongside these families," Jennifer says. "I left feeling more blessed than the blessings I provided." [Above: Jennifer reads "stellaluna" to newborn nhiveli.]. * Schedule an appointment with Providence Portland Medical Center. * Read recent news about the Timbers visiting patients and families at Providence Portland Medical Center. * See more of Barbara, who helped lead the Babies With Books competition in the NICU during 2025.
Providence and Devoted Health partner to offer Medicare coverage options in Oregon and southwest Washington. PORTLAND, Ore. - Providence Oregon and Devoted Health (Devoted) - an integrated healthcare company redefining how healthcare is experienced and delivered - have announced a new contracting relationship to offer a Medicare Advantage coverage option for people seeking continued access to Providence physicians, clinics and hospitals beginning in 2027. The announcement comes ahead of Medicare's Annual Enrollment Period, which runs from Oct. 15 through Dec. 7, 2026. During this time, Medicare beneficiaries can review their coverage and select a plan for the coming year. Providence identified Devoted Health as an option for current Providence Health Plan Medicare Advantage members, whose coverage ends in 2026, and Medicare-eligible individuals who want to consider coverage that includes Providence providers. "As Oregon's insurance landscape continues to evolve, our priority is to help patients navigate those changes and stay connected to the care teams they know and trust," said Jennifer Burrows, chief executive, Providence Oregon. "We are working with partners, including Devoted, to provide patients with options that allow them to keep their care at Providence." "We're proud to partner with Providence to bring our vision and mission of caring for people like family to more people in Oregon and southwest Washington," said Ed Park, CEO and Co-Founder of Devoted. "Choosing Medicare coverage is an important decision and seniors deserve great care, more choices, and a health plan that help them stay connected with the care teams they trust." For information about accepted insurance plans and resources for finding coverage that includes Providence providers, visit Providence's open enrollment resource center at providence.org/KeepMyDoctor. For more information about Devoted Health, visit www.devoted.com. About Devoted Health Founded in 2017, Devoted Health's mission is to dramatically improve health and well-being by caring for everyone like they are family. Through an integrated care platform that brings together advanced data and AI with world-class clinical and service excellence, Devoted is redefining how healthcare is experienced and delivered. Devoted's unique solution combines its proprietary technology and AI platform, Devoted Medical clinical services, Devoted health plans, and dedicated service Guides to deliver proactive, personalized, prevention-focused healthcare consistently and at scale. Built on the belief that informed, supported members can actively shape their own health for the better, Devoted's care model builds deep trust with members and partners with them to significantly improve care and health outcomes. Currently operating in the Medicare Advantage market, Devoted's platform is purpose-built to expand to serve broader healthcare markets over time. Learn more at www.devoted.com. About Providence Oregon Providence in Oregon is a not-for-profit network of eight hospitals, physicians, clinics, home health services, and affiliated health services. With some 23,000 caregivers (employees), Providence is Oregon's largest private employer.
Providence Saint Joseph Medical Center recognized by U.S. News for excellence in heart care. Last Updated: 9/29/2026 Providence Saint Joseph Medical Center has earned three high-performing ratings from U.S. News & World Report for cardiovascular care, reinforcing the hospital's commitment to delivering exceptional care to San Fernando Valley residents. The medical center received high-performing ratings for Heart Attack, Heart Failure and Pacemaker Implantation in the 2026-27 U.S. News Best Hospital Rankings. Cardiovascular disease continues to be a leading cause of illness and death in the United States, making access to high-quality heart care more important than ever. The recognition from U.S. News underscores the medical center's commitment to providing comprehensive cardiovascular services, from emergency treatment for heart attacks and management of heart failure to advanced therapies for heart rhythm disorders. "These recognitions reflect the skill, compassion and dedication our care teams bring to every patient we serve," said Joe Kim, M.D., chief medical officer at Providence Saint Joseph Medical Center. "Heart disease remains one of the leading health concerns affecting our communities, and we are proud to provide advanced cardiovascular care that helps patients achieve the best possible outcomes." U.S. News evaluates hospitals nationwide based on objective measures including patient outcomes, preventable complications, mortality rates and nursing care. The annual rankings are designed to help patients and their physicians make informed decisions about where to receive care for complex medical conditions and procedures. "Every minute matters when someone experiences a heart attack. Time is muscle," said Roy Mukku M.D., FACC, medical director Cardiovascular Institute at Providence Saint Joseph Medical Center. "These recognitions reflect the coordinated, evidence-based care our clinical teams provide every day to help patients recover and return to their lives." Beyond acute cardiovascular treatment, Providence Saint Joseph Medical Center offers a comprehensive cardiac rehabilitation program designed to help patients safely recover, regain strength and reduce their risk of a future cardiac event. These recognitions reflect Providence Saint Joseph's ongoing investment in advanced cardiovascular services for the San Fernando Valley, providing access to specialized heart care close to home.