Operations Lead

Overview

We are currently seeking an Operations Lead to join our team based at our growing Iqaluit office. This role is open to applicants residing anywhere in Nunavut, with preference for candidates based in or willing to relocate to Iqaluit. Regular travel across Nunavut and the broader North is required.   

We offer flexible work hours and hybrid work arrangement options to help balance the competing demands of work and personal life.  

Responsibilities

About the Role

As our Operations Lead, you will play a hands-on role on the ground in Iqaluit. You will help drive projects, support local operations, and connect our clients directly with Dillon’s nationwide network of technical specialists spanning municipal infrastructure, water and wastewater, housing, community planning, transportation, and environmental services. You will bring technical credibility and a genuine commitment to working with northern communities. 

At Dillon, one of the things we are most proud of is how we show up for our clients. We answer the phone. We respond when issues come up. We work through challenges together. We build trust by being reliable, practical, and present.

We are looking for someone who brings that exact mindset to Nunavut. This role is about far more than just executing technical tasks; it is about being dependable, responsive, and deeply committed to building strong, lasting relationships with clients, communities, Inuit organizations, and northern partners.

• Be the local point of contact: Build and nurture trusted relationships across Nunavut, working directly with municipal, territorial, federal, and Inuit organization partners, as well as private sector, commercial, and resource/mining clients.
• Drive & support project delivery: Coordinate multi-disciplinary teams, oversee site visits, and ensure projects are delivered in a way that is practical, culturally respectful, and responsive to client and community needs.
• Listen and solve problems: Meet with clients early, understand their operational challenges, and help shape solutions before formal opportunities even hit the table.
• Help grow our local base: Work closely with our Yellowknife office and national practice leads to support recruitment, mentorship, and long-term capacity building in Iqaluit.

Learning & Development

• A commitment to self-development and ongoing learning and professional development
• Input to the career development of junior staff, including technical direction, training recommendations, coaching and mentoring
• Contribute to Dillon’s corporate profile through active participation in professional associations and committees

Qualifications

• Solid experience delivering or coordinating projects in municipal infrastructure, commercial or resource development, environmental services, or consulting in Nunavut or remote northern settings.
• A "Client-First" Approach: Exceptional communication skills, strong initiative, and a natural ability to build trust and solve problems directly with clients whether they represent local communities, government agencies, or private industry.
• Adaptability & Versatility: Comfortable switching gears between project coordination, client check-ins, proposal support, and local office operations.
• Northern Knowledge & Assets: Living in or having deep experience working in Nunavut, enrollment as an Inuk under the Nunavut Agreement, knowledge of Inuit culture and governance, Inuktut language skills, and/or Inuit representation are all considered significant assets.
• Nunavut recognizes Inuktut, English, and French as its official languages, and fluency in more than one is considered an asset. However, resumes should be submitted in English to support the recruitment process.  Additionally, preference will be given to candidates who bring northern cross-cultural work experience and an understanding of Inuit communities, land, culture, Inuktut, and Inuit Qaujimajatuqangit. 

Experience

• 10+ years of progressive experience in consulting, municipal/community infrastructure, or related project delivery (less experience considered with relevant northern/Nunavut experience).
• Proven experience managing projects and programs. 
• Demonstrated success leading projects, coordinating multidisciplinary teams, managing field activities, and delivering infrastructure projects in remote or northern communities.
• Strong client relationship, business development, and proposal experience, with the ability to build trusted relationships with government, municipalities, and Indigenous/Inuit organizations.

About Dillon

Dillon Consulting Limited (Dillon) is a proudly Canadian, 100% employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management. With over 25 offices and more than 1100 employees across Canada, we offer a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.

At Dillon, we strive to remain at the forefront of technology and innovation, empowering our people to challenge conventional thinking and build careers focused on creating a lasting impact in our communities. 

Employee ownership is available to all Dillon team members, and over 60% of our employees own shares in Dillon. Through employee ownership, we return the financial benefit created by our project work to the very people who created that value. Because we are an employee-owned firm, your voice will be an essential part of our shared success.

In addition to a competitive base salary, Dillon’s ownership model links the firm’s performance to your personal financial growth through annual profit sharing and equity participation. 

Why Choose Dillon

In addition to a competitive base salary, Dillon offers:

• Northern Benefits & Allowance 
  • To experience the best of the North and support your lifestyle, a monthly Northern Location Allowance is offered in addition to the base salary. Additionally, our Vacation Travel Assistance (VTA) keeps travel to other provinces or territories both accessible and affordable. Relocation assistance may be available for new team members joining us in Iqaluit.  
• Flexible work hours and hybrid work arrangement options to help balance the competing demands of work and personal life
• Employee share purchase plan
  • Dillon is 100% employee-owned, and share ownership is open to all employees. Our annual share dividends have historically outperformed the market average.
• Dillon’s Overtime Directive 
  • This Management Directive establishes a firm-wide 40-hour weekly overtime threshold, after which premium pay applies, ensuring consistent and fair compensation across all Canadian offices.
• Competitive benefits package, including:
• Comprehensive health benefits
• Generous retirement savings plan with employer matching up to 5.5%
• Student loan repayment assistance 
• Wellness allowance and enhanced mental health benefits
• Ample paid vacation
• Employee and Family Assistance Program (EFAP)

Health & Safety at Dillon

Prospective employees are expected to fully align with Dillon's core commitment to Health & Safety. This includes active, ongoing engagement with our Health & Safety processes and platform, and the active, ongoing identification and reporting of health and safety hazards.

Employment Equity, Diversity & Inclusion at Dillon

Dillon is committed to employment equity and an inclusive, diverse workplace where opportunities are based on skills and abilities. If you require accommodation during the interview process, please let us know. 

Technology enablement and the use of AI at Dillon

Please be advised that Dillon uses AI-assisted tools to support aspects of our recruitment process to increase efficiency and fairness. While AI supports the process, all hiring decisions are made by our human recruiting team. By applying, you acknowledge and consent to this use.

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