Full-Time

Sr. Customer Success Manager

Enterprise

Posted on 8/2/2024

6sense

6sense

1,001-5,000 employees

AI-driven platform for B2B customer targeting

Data & Analytics
Enterprise Software

Compensation Overview

$102.4k - $157kAnnually

+ Bonus + Commission + Stock Options

Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Data Analysis
Requirements
  • 5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions
  • Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
  • You have led projects from conception to closure and have experience leveraging internal resources to get things done.
  • Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus
  • Strong analytical and communications skills
Responsibilities
  • Partnering with a 6sense technical CSM to manage customer onboarding, product rollout and training
  • Working closely with customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense
  • Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn
  • Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense
  • Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content
  • Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements
  • Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap
  • Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral
  • Identify opportunities for continuous improvement - within accounts, across CS team and across 6sense
  • Ability to juggle multiple projects, prioritize, and scale

6sense focuses on Account-Based Marketing (ABM) and predictive analytics for B2B companies. Its AI-driven platform analyzes data to identify potential customers and understand their early research and decision-making processes. By providing insights into customer behavior and advanced targeting capabilities, 6sense helps businesses improve their sales and marketing strategies. The company operates on a subscription model, offering valuable tools for sectors like technology, finance, and healthcare.

Company Stage

Debt Financing

Total Funding

$416.4M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • 6sense named a Leader in 2024 Gartner Magic Quadrant for ABM.
  • Growing trend of personalized marketing enhances 6sense's platform relevance in B2B sales.
  • Increasing AI integration with CRM systems expands 6sense's platform functionality.

What critics are saying

  • DemandScience and Terminus merger intensifies competition in the ABM space.
  • Slow growth in Southeast Asia's SaaS market limits 6sense's regional expansion.
  • Global expansion focus may strain 6sense's resources if not managed carefully.

What makes 6sense unique

  • 6sense's AI-driven platform captures anonymous buying signals for precise targeting.
  • The platform predicts potential customers using advanced data analysis and predictive analytics.
  • 6sense offers a subscription model with additional consulting and training services.

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Benefits

Competitive Pay - We offer competitive market rate compensation.

Medical, Dental & Vision - A wide range of medical options and 100% employer paid dental & vision.

Open Vacation Policy - Take as much as you need. We’re a culture built on trust.

401(k) Retirement Plan - With up to $1,200 employer match.

11 Paid Holidays - In addition to our Open PTO Policy.

Paid Parental Leave - Up to 12 weeks for eligible employees.

Generous Fertility & Adoption Benefits - We support employees looking to grow their families.

Parking & Transit - Up to $270 a month for parking or commuter assistance.

EAP & Counseling - 5 free visits/year for financial planning, mental health, legal support, and more.

Travel Protection - Emergency ticket, missing baggage, and prescription replacement.

Disability Benefits - Short- and long-term disability insurance, provided by 6sense.

Lifestyle/Learning & Development Stipend - Physical, mental, and financial wellness.

Access to Udemy Training Library - 5,000+ courses across 75+ different categories.

Work From Home Expense Reimbursement - Get the equipment you need (on us).

Company-Wide All Hands Every 2 Weeks - Ask the executive team anything!

Employee Recognition Program - Free gifts every year on your work anniversary.

INACTIVE