Simplify Logo

Full-Time

Sr. Customer Success Manager

Enterprise

Confirmed live in the last 24 hours

6sense

6sense

1,001-5,000 employees

AI-driven platform for B2B customer targeting

Data & Analytics
Consulting
Hardware
Enterprise Software
AI & Machine Learning

Compensation Overview

$102.4k - $157kAnnually

+ Bonus + Commission + Stock Options

Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Data Analysis
Requirements
  • 5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions
  • Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
  • You have led projects from conception to closure and have experience leveraging internal resources to get things done.
  • Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus
  • Strong analytical and communications skills
Responsibilities
  • Partnering with a 6sense technical CSM to manage customer onboarding, product rollout and training
  • Working closely with customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense
  • Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn
  • Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense
  • Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content
  • Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements
  • Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap
  • Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral
  • Identify opportunities for continuous improvement - within accounts, across CS team and across 6sense
  • Ability to juggle multiple projects, prioritize, and scale

6sense focuses on Account-Based Marketing (ABM) and predictive analytics for B2B companies. Its AI-driven platform analyzes data to predict which companies are likely to become customers, helping businesses understand the early stages of the buyer journey. Unlike competitors, 6sense provides deep insights into customer behavior, allowing for more precise marketing targeting. The company's goal is to improve sales and marketing strategies for businesses in sectors like technology, finance, and healthcare.

Company Stage

Series E

Total Funding

$531.4M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

3%

1 year growth

8%

2 year growth

11%
Simplify Jobs

Simplify's Take

What believers are saying

  • 6sense's innovative use of AI and predictive analytics can significantly enhance sales and marketing strategies, leading to better customer engagement and higher conversion rates.
  • The company's expansion into new geographies and verticals, such as the opening of a new office in London, indicates strong growth potential.
  • The addition of experienced leadership with a proven track record in scaling organizations can drive further global growth and operational excellence.

What critics are saying

  • The competitive landscape in the ABM and predictive analytics space is intense, requiring continuous innovation to maintain a leading position.
  • Global expansion efforts, while promising, come with challenges such as cultural integration and market adaptation.

What makes 6sense unique

  • 6sense's AI-driven platform uniquely focuses on the 'anonymous buyer journey,' providing insights that traditional marketing tools miss.
  • Their subscription-based model ensures a steady revenue stream while offering advanced targeting and customer behavior insights, setting them apart from competitors.
  • The recent appointment of a seasoned executive from DocuSign and Oracle highlights 6sense's commitment to global expansion and leadership in the B2B market.

Benefits

Competitive Pay - We offer competitive market rate compensation.

Medical, Dental & Vision - A wide range of medical options and 100% employer paid dental & vision.

Open Vacation Policy - Take as much as you need. We’re a culture built on trust.

401(k) Retirement Plan - With up to $1,200 employer match.

11 Paid Holidays - In addition to our Open PTO Policy.

Paid Parental Leave - Up to 12 weeks for eligible employees.

Generous Fertility & Adoption Benefits - We support employees looking to grow their families.

Parking & Transit - Up to $270 a month for parking or commuter assistance.

EAP & Counseling - 5 free visits/year for financial planning, mental health, legal support, and more.

Travel Protection - Emergency ticket, missing baggage, and prescription replacement.

Disability Benefits - Short- and long-term disability insurance, provided by 6sense.

Lifestyle/Learning & Development Stipend - Physical, mental, and financial wellness.

Access to Udemy Training Library - 5,000+ courses across 75+ different categories.

Work From Home Expense Reimbursement - Get the equipment you need (on us).

Company-Wide All Hands Every 2 Weeks - Ask the executive team anything!

Employee Recognition Program - Free gifts every year on your work anniversary.