Stefanini

Global tech consulting with AI-first

PC/LAN Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeOmaha, NE, USANo salary listed

About the Job

Requirements

Experience with Microsoft Office, Microsoft Exchange, Active Directory, Active Roles, and VMware is helpful.
Experience troubleshooting personal computer, laptop, and printer hardware and software issues.
Experience troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues.
Ability to completely and accurately log and maintain all issues and requests using CA Service Desk.
Experience with remote software installation using LANDesk is helpful.
Ability to proactively identify opportunities for self-service and automation to reduce helpdesk call volume.

Responsibilities

Act as the first point of contact for First Data employees and consultants needing IT support.
Diagnose and resolve desktop and laptop hardware and software issues.
Diagnose and resolve printer hardware and software issues.
Use multiple software applications to fulfill support requests.
Use data from incoming calls, chats, and emails to identify opportunities for self-service and automation.
Log and maintain all issues and requests in CA Service Desk.

Job Description

The successful candidate will act as the first point of contact to all First Data employees and consultants needing IT support. The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in order to drive down call volume into the Helpdesk to resolve customer issues more efficiently.

Qualifications

Experience with Microsoft Office/Exchange, Active Directory, Active Roles, VMWare helpful.
Experience in problem solving, and software installs remotely using LANDesk helpful.
Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues.
Proven ability to completely and accurately log and maintain ALL issues/requests using CA Service Desk (a ticket tracking software).
Experience and proven ability to proactively seek opportunities for self-service/automation, thus driving down call volume into the helpdesk.

Additional Information

Work Schedule: Night Shift

About the Company

Stefanini

Global tech consulting with AI-first

Stefanini is a global technology and business consulting firm that helps organizations with digital transformation. It provides services across seven specialized units—Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing—to deliver end-to-end solutions. The company works by combining advisory work, implementation, analytics, AI, and security across projects, using an integrated, end-to-end approach to drive measurable results for clients. Stefanini differentiates itself through its large international footprint (present in 41 countries with over 38,000 employees) and its status as the most internationalized tech company in Brazil. It emphasizes co-creating solutions with clients and applying AI-first methods to transform businesses. Its goal is to help clients achieve real, lasting digital transformation and build a better future through practical, collaborative technology work.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Jaguariúna, Brazil
Founded: 1987

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