Michael Kors

Owns multi-brand luxury fashion houses

Assistant Store Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$32 /hr

About the Job

Requirements

Minimum 3 years of retail experience with 1-2 years of specialty management experience.
Ability to assume the responsibilities of the Store Manager in the Store Manager’s absence.
In-depth knowledge of merchandise and fashion industry market trends.
Ability to execute management register functions and cash-control procedures, including bank deposits, safe funds, and petty cash.
For applicable offsite drivers, ability to drive product to and from the offsite location as needed.

Responsibilities

Assist the Store Manager with the daily operation of the store, including sales, customer service, operations, administration, communication, marketing, and merchandising.
Meet personal and store sales goals.
Track, monitor, and communicate business results.
Ensure associates practice elevated sales and service standards and lead by example.
Develop personal sales techniques and assist in developing associates’ sales techniques to maximize sales.
Maintain sales-related policies and procedures.
Develop product knowledge among selling staff.
Ensure associates provide the highest level of customer service.
Build and maintain repeat clientele using personal and staff client books.
Resolve client problems and complaints quickly and effectively, including issues involving dissatisfied customers, returns, and defective merchandise.
Collaborate with the Store Manager on risk management, physical security, store cash controls, and inventory management.
Support and assist with staff training in appropriate register usage and maintenance.
Participate in inventories.
Implement and maintain merchandising and visual directives.
Ensure the selling floor is neat, clean, organized, and reflects the correct visual image.
Ensure deliveries are processed properly and in a timely manner.
Identify and communicate product concerns and inventory needs.
Assist in recruiting, training, and developing staff.
Help ensure payroll integrity and proper payroll processing.
Evaluate associate performance and provide ongoing feedback.
Resolve human-resources issues promptly and effectively, partnering with Human Resources when necessary.
Support and follow up on training programs and seminars.
Ensure professional image and grooming standards are maintained.
Manage Sales Supervisors and Stock Supervisors as direct reports.

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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REPORTS TO: Store Manager

DIVSION: Retail

MAIN JOB OBJECTIVE

Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and
administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her
absence.

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize
sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

OPERATIONS

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory
management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

HUMAN RESOURCES

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

DIRECT REPORTS

• Sales Supervisor(s)
• Stock Supervisor(s)

WORK EXPERIENCE

Minimum 3 years retail experience with 1-2 years specialty management.

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

Local Minimum Wage up to 32.00 USD

About the Company

Michael Kors

Owns multi-brand luxury fashion houses

Michael Kors is a luxury fashion brand that creates accessible luxury clothing, bags, shoes, and accessories. Its product line emphasizes chic, comfortable designs that appeal to a global audience seeking elevated everyday wear. The core brand began under Michael Kors and expanded into a broader fashion group through acquisitions, later rebranding to Capri Holdings Limited to reflect a diversified portfolio. Capri Holdings grew by adding Jimmy Choo and Versace, expanding its presence in the luxury market. In 2023, Capri Holdings was acquired by Tapestry, Inc., forming a larger umbrella of luxury brands, though the deal faced regulatory scrutiny from the U.S. Federal Trade Commission in 2024 over competition concerns. The company's goal is to build a leading global luxury fashion group by combining strong brand names, expanding product categories, and leveraging scale across design, manufacturing, and retail channels.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Los Angeles, CA
Founded: 1981

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