Full-Time

Facilities Operations Manager

Hybrid

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Senior

No H1B Sponsorship

Arlington, VA, USA

Hybrid role with the ability to be on site in Crystal City, VA as needed.

US Citizenship, US Top Secret Clearance Required

Category
Quality Control & Compliance
Warehouse Operations
Operations & Logistics
Requirements
  • Bachelors degree in facilities management, engineering, business administration, or a related field and 7 or more years of progressive industry experience.
  • US Citizenship with the ability to obtain and maintain a security clearance.
  • Successful track record in prior leadership roles.
  • Certified Facility Manager (CFM), Facility Management Professional (FMP), or LEED Accredited Professional (AP) certifications strongly preferred.
  • Expertise in building operations, lease negotiations, space planning, project management, vendor negotiation, financial oversight, and sustainability initiatives.
  • Knowledge of building systems, safety regulations, and facility management software.
  • Ability to clearly communicate with teams, vendors, and senior management.
Responsibilities
  • Develop and implement strategic facility management plans, overseeing acquisition, construction, renovation, and space utilization to align with business goals, operational efficiency, and employee well-being.
  • Review, negotiate, and manage facility leases, ensuring terms are favorable, compliant, and aligned with the company’s operational needs and budget.
  • Lead the development and implementation of facility maintenance strategies, including preventive maintenance, corrective repairs, and operational efficiencies.
  • Ensure all company facilities are compliant with health, safety, and environmental regulations.
  • Oversee major infrastructure systems (HVAC, electrical, plumbing) and ensure they are properly maintained and/or have services plans to accommodate this requirement.
  • Develop and manage the facilities budget, ensuring that all capital projects, maintenance, and operational activities are executed within financial constraints.
  • Establish and manage relationships with external vendors and contractors, including those providing maintenance, construction, and other facility-related services.
  • Ensure facility safety and security by adhering to OSHA and fire safety standards, implementing risk management strategies, and leading emergency preparedness through regular drills and staff training.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company identifies areas for improvement by using customer journey mapping and usability testing, which helps them understand how customers interact with brands. After identifying these opportunities, TSC assists clients in digitizing their services and then develops and tests solutions aimed at improving customer satisfaction. Unlike many competitors, TSC emphasizes a thorough understanding of customer experiences and actively involves testing in their process. Their goal is to create happier customers, which in turn drives better business outcomes for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at TSC offers the opportunity to be part of a global team, providing exposure to diverse markets and cultures.
  • The backing of Sitel Group provides job security and access to a wide range of resources and professional development opportunities.
  • TSC's emphasis on innovative customer experience solutions means employees are constantly engaged in cutting-edge projects that drive real business impact.

What critics are saying

  • The competitive nature of the digital customer experience industry means TSC must continuously innovate to stay ahead.
  • Being part of a large organization like Sitel Group could lead to bureaucratic challenges and slower decision-making processes.

What makes TSC unique

  • TSC's global presence with offices in Miami, Paris, Sao Paolo, and London allows it to offer localized customer experience solutions, unlike competitors with a more limited geographic reach.
  • As a member of Sitel Group, TSC leverages a vast network of over 75,000 professionals, providing a depth of resources and expertise that smaller agencies cannot match.
  • TSC's focus on customer journey mapping and usability testing ensures that their solutions are data-driven and tailored to specific client needs, setting them apart from agencies that offer more generic services.

Help us improve and share your feedback! Did you find this helpful?