Full-Time

Facilities Operations Manager

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Senior, Expert

No H1B Sponsorship

Arlington, VA, USA

Hybrid role with the ability to be on site in Crystal City, VA office as needed.

US Citizenship, US Top Secret Clearance Required

Category
Warehouse Operations
Operations & Logistics
Requirements
  • Bachelors degree in facilities management, engineering, business administration, or a related field and 7 or more years of progressive industry experience.
  • US Citizenship with the ability to obtain and maintain a security clearance.
  • Successful track record in prior leadership roles.
  • Certified Facility Manager (CFM), Facility Management Professional (FMP), or LEED Accredited Professional (AP) certifications strongly preferred.
  • Expertise in building operations, lease negotiations, space planning, project management, vendor negotiation, financial oversight, and sustainability initiatives.
  • Knowledge of building systems, safety regulations, and facility management software.
  • Ability to clearly communicate with teams, vendors, and senior management.
Responsibilities
  • Develop and implement strategic facility management plans, overseeing acquisition, construction, renovation, and space utilization to align with business goals, operational efficiency, and employee well-being.
  • Review, negotiate, and manage facility leases, ensuring terms are favorable, compliant, and aligned with the company’s operational needs and budget.
  • Lead the development and implementation of facility maintenance strategies, including preventive maintenance, corrective repairs, and operational efficiencies.
  • Ensure all company facilities are compliant with health, safety, and environmental regulations.
  • Oversee major infrastructure systems (HVAC, electrical, plumbing) and ensure they are properly maintained and/or have services plans to accommodate this requirement.
  • Develop and manage the facilities budget, ensuring that all capital projects, maintenance, and operational activities are executed within financial constraints.
  • Establish and manage relationships with external vendors and contractors, including those providing maintenance, construction, and other facility-related services.
  • Ensure facility safety and security by adhering to OSHA and fire safety standards, implementing risk management strategies, and leading emergency preparedness through regular drills and staff training.

TSC is a global digital customer experience agency that focuses on enhancing the relationships between customers and brands. The company helps clients improve customer satisfaction by identifying opportunities through customer journey mapping and usability testing. TSC also assists in explaining the advantages of digital transformation and develops solutions that lead to better customer experiences. With a team of 60 people across offices in Miami, Paris, Sao Paulo, and London, TSC is part of the Sitel Group, which has a vast network of customer experience services worldwide. The goal of TSC is to ensure that brands do not settle for subpar customer experiences, ultimately driving better business outcomes.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for personalized CX aligns with TSC's expertise in digital solutions.
  • AI-driven chatbots offer TSC opportunities to enhance customer service solutions.
  • Omnichannel strategies are a trend TSC can leverage to expand service offerings.

What critics are saying

  • Emerging digital CX agencies may offer lower-cost innovative solutions.
  • Rapid AI advancements could outpace TSC's current technological capabilities.
  • Stricter data privacy regulations may limit TSC's data utilization.

What makes TSC unique

  • TSC specializes in customer journey mapping and usability testing for digital CX.
  • TSC is part of Sitel Group, enhancing its global reach and resources.
  • TSC operates in key global markets: Miami, Paris, Sao Paolo, and London.

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