Full-Time

Senior Technical Writer

Cash Commerce

Posted on 9/5/2024

Square

Square

5,001-10,000 employees

Payment and POS solutions for businesses

Fintech
Financial Services

Senior, Expert

San Francisco, CA, USA + 1 more

More locations: Remote in USA

Hybrid role with San Francisco as an in-office option.

Category
Technical Writing
Content & Writing
Required Skills
Marketing
Requirements
  • ~8 years of experience writing, editing, and planning API-based product documentation.
  • Ability to effectively manage multiple, complex efforts simultaneously, such as the launch of new documentation resources, large-scale documentation audits, and cross-functional initiatives.
  • Excellent skills in documentation design and effective information architecture.
  • Experience producing documentation for modern software products that involve API integrations.
  • Experience publishing content with static site generators and managing docs as code.
  • Experience mentoring and supporting other team members through project management and task prioritization.
  • Mastery of Markdown.
  • Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.
Responsibilities
  • Project managing developer documentation initiatives from concept to launch, collaborating with cross-functional stakeholders (Marketing, Sales Engineering, Product, & Legal) to define documentation requirements, sequence project milestones, and coordinate launch timelines.
  • Writing clear, comprehensive guides for new features/products, as well as maintaining our existing documentation.
  • Drive content strategy by becoming familiar with our products and onboarding experiences through Sales Engineering & Product.
  • Establish team processes around documenting new products and features.

Square provides payment and point-of-sale (POS) solutions for businesses, particularly small to medium-sized enterprises (SMEs) like retail stores and restaurants. Its main product is a POS system that includes card readers and a software platform, enabling businesses to accept various payment methods such as credit cards and mobile payments. Square also offers additional services like invoicing, payroll management, and business analytics, making it a comprehensive tool for managing business operations. What sets Square apart from competitors is its user-friendly design and transparent fee structure, which charges a small fee per transaction processed. The company's goal is to empower SMEs by simplifying payment processing and business management.

Company Stage

IPO

Total Funding

$601.2M

Headquarters

San Francisco, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Salt Edge enhances Square's open banking capabilities in the UK.
  • Collaboration with Sysco boosts Square's presence in the restaurant technology sector.
  • New features for beauty and wellness sellers expand Square's market reach.

What critics are saying

  • Increased competition from companies like Toast threatens Square's market share.
  • Volatility in fintech stocks may impact Square's stock performance.
  • Expansion into beauty and wellness sectors may face challenges from established players.

What makes Square unique

  • Square offers a comprehensive suite of payment and POS solutions for SMEs.
  • The company integrates hardware and software for seamless business operations.
  • Square's transparent transaction fee structure appeals to small business owners.

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