Simplify Logo

Full-Time

Senior Technical Writer

Cash Commerce

Confirmed live in the last 24 hours

Square

Square

10,001+ employees

Payment and POS solutions for businesses

Fintech
Financial Services

Senior, Expert

San Francisco, CA, USA + 1 more

Category
Content Strategy
Technical Writing
Content & Writing
Required Skills
Marketing
Requirements
  • ~8 years of experience writing, editing, and planning API-based product documentation.
  • Ability to effectively manage multiple, complex efforts simultaneously, such as the launch of new documentation resources, large-scale documentation audits, and cross-functional initiatives.
  • Excellent skills in documentation design and effective information architecture.
  • Experience producing documentation for modern software products that involve API integrations.
  • Experience publishing content with static site generators and managing docs as code.
  • Experience mentoring and supporting other team members through project management and task prioritization.
  • Mastery of Markdown.
  • Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.
Responsibilities
  • Project managing developer documentation initiatives from concept to launch, collaborating with cross-functional stakeholders (Marketing, Sales Engineering, Product, & Legal) to define documentation requirements, sequence project milestones, and coordinate launch timelines.
  • Writing clear, comprehensive guides for new features/products, as well as maintaining our existing documentation.
  • Drive content strategy by becoming familiar with our products and onboarding experiences through Sales Engineering & Product.
  • Establish team processes around documenting new products and features.

Square provides payment and point-of-sale (POS) solutions designed for businesses of all sizes, particularly small to medium-sized enterprises (SMEs) like retail stores, restaurants, and online merchants. Its main product is a POS system that includes hardware such as card readers and terminals, along with software that allows businesses to accept various payment methods, including credit cards, debit cards, and mobile payments. Square also offers additional services like invoicing, payroll management, and business analytics, making it a comprehensive tool for managing business operations. What sets Square apart from its competitors is its user-friendly interface and transparent fee structure, which charges a small fee for each transaction processed. This simplicity appeals to small business owners who value predictable costs. The goal of Square is to empower SMEs by providing them with the tools they need to manage sales and customer relationships effectively.

Company Stage

IPO

Total Funding

$601.2M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Square's expansion into new markets, such as offering Tap to Pay in France, indicates strong growth potential and international reach.
  • The company's investment in Bitcoin and blockchain technology positions it at the forefront of financial innovation, potentially leading to significant long-term gains.
  • Square's extensive ecosystem of third-party integrations, particularly in the food and beverage sector, enhances its value proposition and operational efficiency for businesses.

What critics are saying

  • The highly competitive fintech market requires Square to continuously innovate to maintain its market position and avoid being outpaced by rivals.
  • Square's significant investment in Bitcoin introduces volatility and financial risk, which could impact its overall financial stability.

What makes Square unique

  • Square's user-friendly hardware and software solutions, including its flagship POS system, set it apart in the fintech market by offering a seamless and comprehensive business management experience.
  • The company's transparent transaction-based revenue model appeals to small business owners who prefer predictable costs, unlike competitors with more complex fee structures.
  • Square's strategic focus on integrating advanced technologies like machine learning and Bitcoin into its ecosystem demonstrates its commitment to innovation and staying ahead of market trends.