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Accor

Global hotel management, franchising, loyalty programs

Front Desk Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeÎle-de-France, FranceIn-person

About the Job

Requirements

  • At least 1 to 2 years of experience.
  • Fluency in French and English is required; a third language is appreciated.
  • Maintain a professional and exemplary manner consistent with the brand's values.
  • Present a polished appearance and demonstrate good interpersonal skills.
  • Work effectively both in a team and independently.
  • Demonstrate customer orientation, anticipation of guest needs, listening skills, empathy, and stress-management ability.
  • Use Microsoft Office, Opera Cloud, and TARS.

Responsibilities

  • Welcome guests and perform check-in and check-out, billing, and payment collection while ensuring quality service.
  • Verify guest reservations.
  • Assist guests throughout their stay by responding to their needs.
  • Handle guest complaints.
  • Maintain hotel quality and guest satisfaction, and create personalized guest experiences.
  • Promote the hotel's services and loyalty program.
  • Process emails and manage the telephone switchboard.
  • Ensure compliance with procedures.
  • Communicate with all hotel departments.

Desired Qualifications

  • A third language is appreciated.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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