Campaign Project Manager - Collaboration and Gov: Project Manager CAP

As a (Senior) Campaign Project Manager, you will serve as a driving force within our Client Services Team, ensuring the seamless operation and growth of your accounts. You will be required to have a thorough understanding of all business areas and will support the Head of the Business Unit across all relevant matters. We are looking for someone with a strong digital and operational background, as the client work that you will manage ranges from digital campaigns, platform builds, data analytics, digital land print marketing campaigns, etc.

This is a multi-tasking role, therefore, excellent communication skills, as well as organizational, financial and time management skills are a must. You will join a dynamic, multi-ethnical, fun team that gives everyone a voice, flexibility and theright to develop in a can-do atmosphere of mutual support.

What to expect:

• Work closely with the Client Partner in business support and account management.
• Strong leadership by steering the account serving team in the right direction and maintaining a good culture among the team members.
• Provide timely responses to client requests.
• Regular conversations with counterparts across several markets and facilitate coordination.
• Schedule client meetings, follow-ups, retrospectives, business reviews and market onboardings.
• Provide input for the creation and execution of client campaign plans.
• Gather data on campaigns to evaluate performance and give recommendations on ways to improve campaign performance.
• Track campaign budgets and financials.
• Developing client presentations, proposals and reports.
• Maintain thorough understanding of account management principles.

Client management & Customer Success

• Build strong partnerships with the client’s strategic leadership team, help them shape their business vision and provide ideas for how technology can achieve that.
• Win the confidence of clients by managing a complex programme of campaign development, keeping the client informed of progress and ensuring that budgets and timelines are fully met.
• Be able to speak with confidence on marketing and on technology.
• Ensure clients are deriving maximum benefit from their solutions.
• Inspire, facilitate, enable and set the agenda for other agency departments, local and global teams, to contribute effectively to the client.
• Ensure the agency has developed and adheres to an achievable program plan. Identify and manage dependencies on client and 3rd party resources.
• Act as a fixer for client issues. Many client issues create opportunities for incremental services; identify and convert those.

Business and Product Development

• Understand strategies, challenges and opportunities within the client’s network.
• Take briefs from clients, but more importantly help them shape briefs and support in transforming their businesses.
• Work with management & key team leads to develop product roadmaps.

Commercial Management

• Develop a detailed financial forecast for clients.
• Develop team resourcing plans to ensure we are correctly resourced to meet client needs profitably.
• Plan and schedule agency ’s work to ensure sign offs and implementation completion at a level that meets our forecast commitments.

Project & Technical Delivery

• Partner with colleagues in programme delivery to ensure your clients have effective and achievable delivery plans.
• Capture and document new client requirements. Brief detailed requirements to the agency teams.
• Act as internal client for delivery teams. Review work-in-progress demos, provide detailed feedback.

Role requirements (experience and qualifications) / What we are looking for

• 6+ years’ experience as Campaign Project Manager / Account Manager, 8+ years in Advertising / Marketing
• University or College degree/diploma in Media, Marketing, Business, Project Management or related field is a plus.
• Excellent English written and verbal communication skills and strong interpersonal skills, allied with the ability to negotiate.
• Strong grasp of digital space, as well as online media jargon and technology.
• Direct client service experience.
• Strong project management expertise; prior experience as a Project Manager is a plus.
• Excellent presentation skills.
• Ability to work under pressure and meet deadlines in a fast-paced creative environment.
• Ability to interact with co-workers effectively and appropriately at a variety of levels, across many disciplines.
• Effective negotiation and problem-solving skills required.
• Highly organized with a keen sense of attention to detail.
• Naturally well organised and unfazed when working towards deadlines
• Demonstrated supervisory, delegation and strong mentorship skills
• Proven track record of client and team success
• Proficient with Microsoft Office Suite.