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Ethos Veterinary Health

Specialty and emergency veterinary network

Client Service Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeParker, CO, USAIn-person

About the Job

Requirements

  • At least 1 year of in-person customer service experience is required.
  • A high school diploma or equivalent is required.
  • Proficiency with Microsoft Office, internet navigation, and messaging programs is required.
  • Fluent English speaking and reading skills are required.

Responsibilities

  • Manage a multi-line phone system by answering calls, gathering information, and routing messages to the appropriate departments.
  • Schedule appointments and handle check-ins and check-outs for specialty and emergency visits.
  • Provide compassionate and professional support to clients, including during high-stress or emergent situations.
  • Assist with walk-in euthanasia cases, including discussing cremation options.
  • Process payments, deposits, and invoices using various payment methods.
  • Maintain and update client accounts, records, and paperwork accurately.
  • Follow established protocols to escalate urgent cases in the Emergency Room.
  • Monitor and communicate accurate wait times for Emergency Room clients.
  • Rotate through phone support shifts and handle incoming calls.
  • Coordinate the use of exam rooms efficiently.
  • Keep the front desk, lobby, and exam rooms clean and organized.
  • Scan documents into patient charts and maintain accurate records.
  • Send appointment reminders by email, phone, or text.
  • Verify upcoming appointments are scheduled correctly and confirmed, and that all necessary records are obtained.
  • Oversee memorial and cremation products for clients.
  • Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
  • Take on other duties as assigned to support hospital operations.

Desired Qualifications

  • Fluency in multiple languages is a plus.
  • One year of experience in the veterinary or human medical field is preferred.
  • Familiarity with payment collection processes is preferred.
  • Experience managing multi-line phone systems is preferred.
  • Proven ability to maintain high accuracy in data entry is preferred.
  • Knowledge of EzyVet or a similar medical record system is preferred.

About the Company

Ethos Veterinary Health

Specialty and emergency veterinary network

Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Woburn, MA
Founded
2015

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