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Unifize

Captures and reduces cross-functional coordination tax

Implementation Consultant for No-Code Platform

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in India₹900k - ₹1.8M

About the Job

Requirements

  • Able to communicate easily in English and compose clear emails that American customers can understand.
  • Able to work a flexible time schedule and complete assigned tasks on time.
  • Has basic coding skills for working with engineers; the role does not involve writing code.
  • Has basic knowledge of Microsoft Office or Google Docs and Sheets.
  • Has software implementation experience, especially with enterprise resource planning or configurable software.
  • Can investigate details to solve problems and offer solutions.

Responsibilities

  • Attend online customer meetings at night, take detailed notes, and create tasks for next steps.
  • Configure the Unifize application to meet customer requirements.
  • Build PDF templates to meet customer requirements.
  • Troubleshoot non-technical issues raised by the team.
  • Report software defects and follow up with the engineering team.
  • Resolve customer questions.
  • Undertake ad hoc tasks or projects as required.
  • Stay updated with product features and new releases.
  • Help improve the implementation process.
  • Gather product and process insights about usage from data and customer interactions.
  • Respond promptly to questions or queries in the Unifize application, especially during the first days after a customer is onboarded.
  • Learn the current end-to-end process, existing customers, Unifize, PDF template builders, and onboarding tools.

About the Company

Unifize

Captures and reduces cross-functional coordination tax

Unifize helps organizations uncover and reduce the hidden cost of cross-functional coordination, called the coordination tax, by providing a shared system of record that connects quality records, change approvals, and supplier decisions across ERP, QMS, PLM, and MES. It runs alongside existing systems, capturing cross-functional coordination in governed threads that link decisions, evidence, and completion, with AI mapping actual processes and surfacing gaps between practice and documentation. It targets coordination cost beyond data silos, delivering a unified, governed, process-driven record across QMS, DMS, PLM, and MES and prioritizing fitting the software to the process. The goal is to prove value quickly (about 90 days) with measurable improvements like shorter CAPA cycles, faster product development, and higher customer expansion, while enabling ongoing cost reductions through visibility and AI-driven optimization.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Bengaluru, India
Founded
2018

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