IT Support Specialist

Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.

Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization’s ongoing success.

We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.

At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.

• Troubleshoot and resolve hardware and software issues for PC and Mac users
• Provide first-tier support for audio/visual issues and global meetings
• Upgrade and manage systems to ensure optimal performance
• Handle computer upgrades, migrations, and terminations

• Assist users with IT-related problems and technical support
• Respond to service requests, repairs, and support inquiries
• Provide VIP support for executives and board members

• Manage and prioritize support tickets using a tracking system
• Maintain the ticket queue and team communication channels

• Implement business and productivity software
• Maintain and back up security databases
• Create and maintain IT documentation and SOPs

• Configure laptops for new hires
• Process returned assets for reuse or e-waste
• Track loaner systems using asset management tools
• Document technical processes, upgrades, and decisions

• Minimum 2 years of experience in an IT support environment
• Experience with ticket management systems
• Basic knowledge of macOS, iOS, Android, Windows, and networking fundamentals
• Familiarity with Microsoft 365, Google Workspace, and AV troubleshooting
• Excellent written and verbal communication skills
• Strong customer service and problem-solving abilities
• Availability for after-hours or weekend support
• High professionalism and commitment to data security

• Strong passion for troubleshooting and problem-solving
• Attention to detail and IT documentation management
• Experience managing asset inventory
• Understanding of standardization and best practices
• Strong English communication and business writing skills
• Ability to work in ambiguous situations
• Experience providing VIP executive support
• Ability to handle sensitive information confidentially

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

• At least 2 years in an IT support role
• Hands-on experience with hardware/software troubleshooting and service requests