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Santander

Global retail and commercial banking group

Specialist Select One

Account ManagementPosted on Nov 9
Full-timeMoji-Mirim - São Paulo, BrazilNo salary listed

About the Job

Requirements

  • Advanced knowledge of customer experience.
  • Experience in sales and proficiency using digital tools.
  • CPA 10 certification is required.
  • Applicable experience in remote customer service.
  • Command of digital service channels, customer journeys and financial products.

Responsibilities

  • Serve and engage customers entirely through digital channels, including chat, video and app.
  • Update customers on the Select portfolio and present the segment’s benefits and differentiators.
  • Conduct consultative sales of lower-complexity credit, investment and insurance products.
  • Collect and update customer data.
  • Resolve customer requests remotely.
  • Maintain familiarity with digital solutions, focusing on the Santander ecosystem.

About the Company

Santander

Global retail and commercial banking group

Santander is a global bank focusing on retail and commercial banking in Europe and the Americas, serving individuals and SMEs with regional franchises and a broad consumer finance arm, plus a Corporate & Investment Banking division for multinational clients. It uses its Gravity cloud platform to migrate core banking and rapidly deploy digital services such as Openbank across markets, combining fintech-style agility with a bank's balance sheet. The bank differentiates itself by marrying a large retail footprint with global CIB capabilities under the One Santander verticals model to boost efficiency and cross-border revenue. Its goals include improving returns on tangible equity and financing the green economy through sustainable finance and renewable energy projects.

Company size
10,001+
Company stage
IPO
Headquarters
Boadilla del Monte, Spain
Founded
1902

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