Senior Account Manager

The Account Manager Senior – CDMX is responsible for building and executing the regional commercial strategy, driving revenue growth, and developing a strong pipeline of opportunities aligned with Dematic’s portfolio.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks and Qualifications:

This role requires full ownership of the territory, including market development, customer engagement, opportunity qualification, and closing of complex, long-cycle projects. The individual will work closely with internal teams such as Engineering, Solutions Development, After Market, and Finance to deliver competitive and high-quality solutions.

The position demands a proactive “hunter” mindset, with strong discipline in pipeline generation, customer follow-up, and CRM management. At the same time, the role requires the ability to build long-term relationships and identify repeat business opportunities within existing accounts.

The Account Manager Senior will also play a key role in shaping Dematic’s market positioning in the Bajío, identifying industry trends, competitor activity, and new business opportunities that support long-term growth in Mexico.

Key Responsibilities:

Business Development & Territory Ownership

• Own and develop the Bajío region commercial strategy.
• Identify and pursue new business opportunities through cold calling, networking, and market mapping.
• Build and maintain a strong pipeline aligned with revenue targets.
• Penetrate target accounts and expand Dematic’s footprint in the region.

Account Management

• Develop and manage strategic customer relationships.
• Identify upsell, cross-sell, and repeat business opportunities.
• Understand customer operations, challenges, and long-term needs.
• Position Dematic as a trusted advisor and long-term partner.

Sales Execution

• Lead the full sales cycle: qualification, solution development, proposal, negotiation, and closing.
• Collaborate with Engineering and Solutions teams to define optimal solutions.
• Prepare and deliver executive-level presentations.
• Ensure alignment between customer expectations and internal capabilities.

Commercial Discipline

• Maintain accurate and disciplined CRM (Salesforce) management.
• Develop forecasts, budgets, and pipeline visibility.
• Track opportunity progress and ensure timely follow-up.
• Align with internal processes and approval workflows.

Market Intelligence & Strategy

• Monitor market trends, competition, and customer needs in the Bajío region.
• Provide insights to leadership on growth opportunities.
• Support definition of vertical strategies (Automotive, Retail, 3PL, Manufacturing).
• Contribute to long-term commercial planning in Mexico.

Required Profile

Education

• Bachelor’s degree in industrial engineering, Mechanical Engineering or related field.
• Advanced English proficiency (required).

Experience

• 5–10 years of experience in:
  • Technical sales
  • Industrial automation
  • Material handling
  • Supply chain solutions
• Proven experience selling complex solutions.
• Experience managing long sales cycles.
• Experience working with executive-level stakeholders.

Core Competencies

• Strong commercial acumen.
• Hunter mindset with disciplined execution.
• Strategic thinking and territory ownership.
• Ability to manage complex sales processes.
• Strong communication and negotiation skills.
• High level of accountability and ownership.
• Ability to work cross-functionally.
• Resilience and persistence.