School Bus Dispatcher
About the job
- Dispatch experience within the transportation or service industry, or related education.
- Ability to use a radio to listen to, respond to, and communicate effectively with en route drivers.
- Ability to follow a flowchart of procedures to meet corporate and legal obligations.
- Strong customer service experience.
- Computer literacy and experience with Microsoft Office, including Word and Excel.
- Understanding of the transportation industry.
- Valid Ontario G driver's license.
- Clean driver's abstract.
- Clean criminal record search.
- Geographic knowledge of the City of Ottawa and surrounding areas.
- Ability to communicate effectively in clear, concise English; this is mandatory for the safety of drivers and students.
- Reliable transportation to commute to the yard in all weather.
- Flexibility with work hours in response to changing company needs.
- Dispatch drivers and provide accurate direction.
- Ensure dispatch and driver operations comply with established standards.
- Arrange routes and driver resources to cover contracted routes when drivers are ill or on holiday.
- Handle customer service calls, recurring rides, and special event coordination.
- Report incidents.
- Dispatch drivers to routes on a timely basis.
- Alert drivers to road closures and other delays.
- Identify active runs and drivers on routes and ensure they are on time so no students are left behind.
- Manage and pull reports as directed by the Dispatch Supervisor.
- Manage and assist with vehicle maintenance scheduling as required.
- Answer phones, fax, and email correspondence professionally and courteously.
About the company
Voyago provides a broad mobility platform in Ontario, offering services across Medical Transportation, Student Transportation, Mass Transit, Para Transit, and On‑Demand Personal Mobility. It operates a diversified fleet and service network powered by an Intelligent Mobility Solutions platform, with a focus on passenger care and a strong employee training program. It differentiates itself by delivering a multi‑model mobility solution across many segments on a unified platform, backed by high service ratings and a values‑driven culture. Its goal is to provide reliable, high‑quality mobility options that meet diverse transportation needs while growing opportunities for employees and delivering positive outcomes for clients and communities.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
London, Canada
Founded
N/A
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Simplify's Take
What believers are saying
- Voyago is actively recruiting drivers across paratransit, public transit, medical transit, and student transit.
- Voyago retained Owen Sound GOST operations through August 2026, preserving contract continuity.
- Voyago won a $14.97 million specialty transit contract through August 2026 from Niagara Region.
What critics are saying
- LTC replaced Voyago in 2027 after ranking third, threatening London revenue.
- Approximately 67 school bus monitors face layoffs after board cuts to Voyago routes.
- Teamsters organized Voyago workers in 2025, raising wage pressure and work-rule friction.
What makes Voyago unique
- Voyago runs contract transportation across Ontario, backed by Transdev’s national operating scale.
- Voyago won North Bay specialized transit for five years, starting 2025.
- Voyago kept Niagara specialty transit through August 2026, showing bid competitiveness.
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Benefits
- Flexible Work Hours
- Paid Vacation
- Employee Referral Bonus
- Professional Development Budget